How to Reach Out to AO Customer Service the Easy Way

Of all the tribulations we face in life, few come close to having to wait on hold for a customer support rep. Oftentimes, you'll have to stand by for minutes on end, listening to that painfully monotonous robot. Other times, the service representatives will purposefully ignore your call or transfer you to all kinds of departments.

Now, despite being one of the leading online retailers of electrical goods, AO is no exception to this. Whether you are calling to make a simple inquiry or air your complaints about some faulty appliance you received, you'll have to wait an eternity before an actual human representative comes online.

But it doesn't have to be this way. DoNotPay can help skip the whole waiting bit and jump straight to getting the assist. And here is how.

AO Customer Service Support Information

Most electrical appliances do not come cheap. So when it breaks down unexpectedly after 5 days, it's only natural to try and reach out to customer support and demand an explanation.

For this, you can contact in one out of three ways:

Via Telephone

If you want to place an order or make a complaint, your fastest option will be to call them and speak to a customer support representative. You can reach them through the following numbers:

To place an order or make a complaint – 0161 470 1100
You can also call the head office at 0344 324 9222

In-Person

Having the company's physical address can also help if you want to serve them a notice or lawsuit papers or need to mediate the issue in person. You can head out to the address below:

5a The Parklands

Lostock

Bolton

BL6 4SD

Through Email

If you have tried the above and failed, you can try sending an email out to regulatedcomplintsadmiin@AO.com. Make sure you clearly state the nature of your complaint, and a customer service rep will respond with the respective instructions.

We recommend this as a last resort because emails often go un-replied or dumped in the spam folder.

AO Contact Details

Phone Number

For orders and complaints: 0161 470 1100

Head Office: 0344 324 9222

Address

5a The Parklands

Lostock

Bolton

BL6 4SD

Email Address

regulatedcomplintsadmiin@AO.com

Alternative Ways of Resolving Complaints Made to Customer Service

Even after getting through to the customer service agent, you might still not get a viable solution. When this happens, other parties can come to your aid and help settle the dispute.

Some popular ones include

Ombudsman

An ombudsman/ombudsperson is an individual you can appoint to check the complaints made to a company and address them fairly and reasonably. The best part about ombudspersons is that they are impartial, so they won't lean towards any particular side.

To make a complaint:

Start by looking into the ombudsman's website and find out how they take complaints. You'll probably have to fill out an online form.
Once you fill out all the paperwork, you will be required to send it to the ombudsman. Make sure you have everything ready at hand.

Alternative Dispute Resolution (ADR) Schemes

Alternative dispute resolution (ADR) simply points out the different methods consumers and traders can resolve their issues out of court. Some common types of ADR include

Arbitration – here, the two conflicting parties engage a common third party and present them with their cases. The third party will then look into the facts and come up with a decision that you both have to abide by.
Mediation – much like arbitration, with mediation, you also involve a third party, only, in this case, the aim is to come to a mutually agreed-upon outcome.

Online Dispute Resolutions (ODR)

If you don't have the time to engage an arbitrator or mediator in person, you have the option of using online dispute resolution platforms. Here, you get to settle the dispute through the internet using emails, video teleconferencing, and live chats.

At the moment, you can use the European Regulation on the Online Dispute Resolution platform or private ODR firms.

Use DoNotPay to Get Your Refunds or Cancel Subscriptions

If the above solutions don't work, and you strongly believe that you were wronged, you can take it a step further by suing AO in small claims court and get compensated. However, for this to happen successfully, you'll need to have adequate evidence to present your case.

Common Reasons People Contact AO Customer Support

Based on customer reviews, most people reach out to AO customer service to make enquiries or complaints.

Other common reasons include:

To return goods
The goods received were faulty or broken
The goods received had missing parts
The amount charged was different from the one quoted
You received the wrong product
To get instructions on how to use a product

Even if you had a valid reason for calling, you are likely to be put on hold for a while before speaking to someone who can actually help. And it's even worse when you are making a complaint or requesting a refund.

Most customers report being passed back and forth between the company and the product's manufacturer. Others report their money being held for a considerably long time before getting refunds.

How DoNotPay Can Help Get Through to Customer Service

At DoNotPay we understand how hard it can be to get through to customer service in your time of need, which is why we came up with the Skip Waiting On Hold product.

Once you complete our sign-up process, DoNotPay will call the customer service of any company of your choosing, wait on hold for you and notify you the instant a human representative picks up.

Using DoNotPay is simple and straightforward. You only need to follow the steps below:

Open your web browser and sign up for DoNotPay.
Type in Skip Waiting on Hold and select the product.
Search for the company you'd like to call.
Click on the name of the company and have us do the work for you.

What Else Can DoNotPay Do

DoNotPay offers all kinds of other solutions. Besides AO customer service, we can help you connect with all the other major and minor companies, including

DoNotPay Can Help with Much More

It doesn't matter what challenge you are facing, DoNotPay is here to offer an easy and convenient solution. Whether you want to file a complaint against a company or settle a dispute in small claims court, you can leave it to us.

Some common issues we can assist with include:

And there you have it. With a little help from DoNotPay, the wait can finally be over. Whatever issue you may have, our app will help you sort it out in a few simple clicks.