ByYour Guide to Contacting United Customer Service
If you want to contact United support fast, call 1-800-864-8331. Use DoNotPay to make it painless. DoNotPay dials the number for you and then connects you once it reaches a live human. Access DoNotPay through any . DoNotPay lets you skip long phone queues. You don’t have to spend 14-23 minutes or more waiting to be connected.
United Airlines’ customer support contact numbers
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United Airlines has specialized customer support contact numbers for different issues.
These include:
- Flight reservations
- MileagePlus service center
- United products and services
- Damaged, delayed or lost luggage
- Refunds
- Cargo and animal transportation
- Customer care
If you need to book a flight, call 1-800-UNITED-1 (1-800-864-8331) or 1-800-323-0170 for the deaf or if using a Teletypewriter. If you don’t live in the United States or Canada, select your country or region. The service charge for ticketing with a United representative on the phone in the U.S. and Canada is $25, $30 when tendered through a City Ticket Office, and $50 when purchased at the airport. Ticketing fees are different outside of the U.S. and Canada and are based on your MileagePlus status level. However, you do not have to pay a fee if you purchase your ticket on united.com.
If you want info about your MileagePlus membership, contact the MileagePlus service. The MileagePlus service contact number is 1-800-421-4655 (the U.S. and Canada), available seven days a week, from 7 to 12 a.m.
For information regarding car and hotel reservations, vacation packages, cruises, the United Club, Hemisphere magazine advertising, and your travel insurance, contact the following numbers (U.S. and Canada):
- Hotel reservation - 886-797-0578
- Vacation packages- 1-888-854-3899
- United cruise- 1-800-211-2039
- United Club℠ airport lounges- 1-866-UA-CLUBS (1-866-822-5827)
- United Signature Service℠- +1-866-662-4952
- Trip insurance- 1-866-456-3104
- Carbon offsetting program- 1-503-488-5500
If it so happens that your baggage is delayed, lost, or damaged, contact either 1-281-821-3526, 001-866-563-3244, or 1-800-335-2247 (toll-free) if you from the U.S. and Canada. Contact 1-800-33-55-2247 (toll-free) if you are residing in the Asia Pacific and Europe.
To pursue a refund, call 1-872-825-9364. Indicate your United Airlines ticket number, flight information, and contact info.
For concerns regarding cargo and animal transportation, choose a packaging option, and a designated contact number will appear. For example, for ESP, residents of the U.S. and Canada can contact 1-800-UA-CARGO (1-800-822-2746). For in-cabin pet transportation, call 1-800-UNITED-1 (1-800-864-8331).
Customer care is available to address the broadest array of issues. If you don’t know what number to contact, start here. Customer care deals with your recent travel experiences, complaints, and travel inquiries. Contact them at 1-800-UNITED-1 (1-800-864-8331).
To recap:
| Customer care | 1-800-UNITED-1 (1-800-864-8331) |
| To book a flight | 1-800-UNITED-1 (1-800-864-8331) or 1-800-323-0170 for the deaf or if using a Teletypewriter |
| MileagePlus service | 1-800-421-4655 (U.S. and Canada) |
| Lost, damaged, or delayed luggage | US and Canada:
Europe, Asia, and Pacific
|
| For refunds | 1-872-825-9364 |
| Cargo | 1-800-UA-CARGO (1-800-822-2746) |
| In-cabin pet transportation | 1-800-UNITED-1 (1-800-864-8331) |
| Hotel reservation (U.S. and Canada) | 886-797-0578 |
| Vacation packages (U.S. and Canada) | 1-888-854-3899 |
| United cruise (U.S. and Canada) | 1-800-211-2039 |
| United Club℠ airport lounges (U.S. and Canada) | 1-866-UA-CLUBS (1-866-822-5827) |
| United Signature Service℠ (U.S. and Canada) | 1-866-662-4952 |
| Trip insurance | 1-866-456-3104 |
| Carbon offsetting program | 1-503-488-5500 |
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United’s customer support email address
To complain to United or send them details of your issues or travel experience, email customer care by filling out this form. You will have to type in your name, contact information, and address. Then, select your type of feedback, sign in to your account (optional), and finally input your message. You can also attach files if necessary.
Another option is to write a letter to customer care at:
United Airlines, Inc.
900 Grand Plaza Drive NHCCR,
Houston, TX, 77067-4323.
Please take note of the following information that you will need to prepare to ensure quick service when contacting support:
| Customer Care Contact No.: | Customer Care Email Address: | Customer Care Mailing Address: |
| 1-800-UNITED-1 (1-800-864-8331) | Online form | United Airlines, Inc.
900 Grand Plaza Drive NHCCR Houston, TX 77067-4323 |
Where to look for help solving your United Airlines problems quickly
Getting your message submitted online is just the initial step. Your query will likely go through a tedious assessment procedure before you get a response.
- Start by going to the United Airlines website.
- You can sign-in (at the upper right-hand corner) or create an account to keep a record of your saved trips, make a reservation, or book a flight.
- Otherwise, click on the help button in the upper right-hand corner.
- A drop-down menu will appear. Under this, you’ll find general help and travel help.
- Links under general help include FAQs and helpful links, MileagePlus login help, and ‘contact us.’
- Contact us addresses questions such as how do I change my ticket, how do I change my seat assignment, what United's refund policy is, and includes the contact information for each concern. The page also has international contact options.
Meanwhile, the links under travel help include pages addressing receipts, refunds, baggage FAQs, check-in help, and flight changes or cancelations. Here’s more info:
-
- ‘Receipts’ helps you manage your reservation. This includes answering FAQs with regard to changing your flight. This section also deals with cancellations and schedule changes. Under Receipts, you can also ask for special requests and read general information.
- To request a refund, you must fill in your contact information, select the items that you want a refund for, explain why you're seeking a refund, and type-in your email address. You can also attach files.
- The baggage FAQs go in-depth on carry-on baggage, checked baggage, damaged, delayed or lost luggage, baggage policies, animal travel, and special items.
- The check-in help lets you check-in from the comfort of your home or office. It also allows you to print your boarding pass or access the link to your boarding pass via mobile. You can also volunteer your seat. Plus, you can check out the list of FAQs about checking in.
- Clicking on ‘change or cancel a flight’ allows you to find your trip by inputting your confirmation number. You can also do this by entering your last name or MileagePlus number and password. Here, you can also view the FAQs on bookings and reservations.
- If your problem hasn't been solved, you can contact United via their Twitter, Facebook, or Instagram pages.
United’s corporate addresses
The headquarters of United Airlines is in Chicago, Illinois.
Addresses
| Physical Address | Postal Address |
| United Airlines, Inc.
233 S. Wacker Drive Chicago, IL 60606 United States | United Airlines, Inc.
PO Box 06649 Chicago, IL 60606-0649 United States |
You can also visit their contact us page for links to more contact information, including mailing addresses for specific departments.
It is essential to know the United corporate address if you wish to file a small claims case against them. You will need to know where to address the demand letter or serve court documents to United Airlines.
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Executive team
United Airlines, Inc. is a large American airline that operates a huge domestic and international air network, with a massive share of the market in the Asia-Pacific region. United is a founding constituent of the Star Alliance, the world's largest airline alliance with a total of 28 member airlines.
Primary Contact
Laura Mandile
Director of Customer Care
233 S. Wacker Drive
Chicago, IL 60606
Secondary Contact
Torbjorn (Toby) J. Enqvist
Senior Vice President, Chief Customer Officer
233 S. Wacker Drive
Chicago, IL 60606
Chief Executive
Oscar Munoz
Chief executive officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
These are the contact details for United’s executives. You may feel the need to communicate with them for pressing concerns. However, contact them only as a last resort.
If United refuses to help me and I feel I've been wronged, can I send demand letters to them in small claims court?
You can probably send demand letters to United Airlines and any other company in small claims court if you feel that your rights have been infringed. Here's how DoNotPay can help you with this process. The steps involved are simple:
- DoNotPay can generate a demand letter you can send to United before you officially send demand letters to them.
- If United doesn't respond, you will then fill out the court forms. DoNotPay can help you fill out these forms correctly and make sure you have enough copies.
- Then, you will officially file your case. DoNotPay will guide you through the process, step by step.
- You will then serve United—officially let them know that you are suing them.
- Finally, show up in court! DoNotPay will create a script to help you present your case and win your dispute against United.
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What are the top problems people contact United Airlines customer support about?
- Poor service
- United Airlines won't honor an agreement for a flight cancellation
- To learn what to do if a flight is canceled
- To dispute United Airlines' policy to stop the abuse of emotional support animals: Many passengers take issue with United Airlines’ new policy.
- To learn how to reschedule a flight
- Overbooked United Airlines flights
According to United's Customer Commitment, they want to provide excellent service to their customers. Their goal is to make each booking and flight a quality experience for their customers. Consequently, their employees are expected to be well-trained and committed to serving you and addressing your concerns.
Post your problem below, someone reading this may be able to help
If, after going through this post, you still have some questions and concerns, leave them in the comments below. A person who has gone through a similar situation may be able to assist you. We’re all in this together, so let's try to help one another and make everyone's lives easier.
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