Jump the Southwest Customer Service Phone Tree

The easiest way to contact Southwest Airlines is to dial 1-800-435-9792. Waiting in a phone queue is a huge pain. DoNotPay calls Southwest for you and connects you once it has gotten a real human on the other end. DoNotPay’s app supports the customer service numbers of Southwest’s and 10,000 other companies. Access DoNotPay through any web browser.

Phone numbers for reaching Southwest customer support

You can reach Southwest Customer Support through one of several numbers intended for specific needs. The best number to call is 800-435-9792. It is available 24 hours a day, seven days a week, but it is best to call at 9:15 am. The fastest way to get a live person is by dialing 5, then 0, and then 3. The average wait time is probably around 37 minutes.


If you can not get through using the number posted above, you can dial 214-932-0333. The average wait time is around 48 minutes. This number is available Monday to Friday, from 7 a.m. to 8 p.m. (CST). However, it is best to call at 8:30 a.m. To get a live human, press 2 and then 1. 

If you are unfortunate enough to lose your luggage, you can dial 214-560-3600. The average time on hold is around 48 minutes. The number is, thankfully, available 24/7. Take note, though, that it is best to call this number at 10:45 am. Then, to get a live person, press 5 and 0 or 2, and dial 1. 

To make reservations, you can call 800-733-1137. Compared to the numbers above, this one has a short hold time of 16 minutes. This number is available 24/7, but it is best to call at 10:15 a.m.

To recap:

Customer support 800-435-9792
Southwest Airlines 214-932-0333
Lost luggage 214-560-3600
Reservations 800-733-1137

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Contact Southwest by email

If you do not have a landline or are too busy to call, you can always email support through their online form. However, it may take 48 hours or more to get a response to your email.

The online form asks you for the following:

  • What would you like to tell us about?
  • What’s your contact information?
  • Please provide your address.
  • Please provide the details about your experience (flight/event date, airport, flight number, origin city, destination city, confirmation number)
  • Please enter your comment (concern) below.
  • Please note if you would like a response (yes or no).
  • Be sure to have the necessary information readily available.

Here is a recap of the standard ways to contact Southwest:

Contact No.: Email Address:
800-435-9792 Online form

Remember, messaging Southwest Airlines does not necessarily mean that you will get a response from them. Southwest Airlines is a leading airline. Their customer support receives a large number of messages a day. Don’t be frustrated if customer service does not reply to you quickly. Try your best to be patient, and if they do not respond, contact them through other means. 

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Where to find the fastest help for your issues with Southwest

Getting your message to support is just the first step. Unfortunately, your query will have to undergo a potentially lengthy customer support process before you receive a response.

https://www.youtube.com/watch?v=rdYzyYS3JLo

To get rapid service:

  1. Visit Southwest’s webpage.
  2. Scroll to the bottom of the page.
  3. At the left-hand corner, click contact us
  4. Under contact us, you will see Southwest’s telephone number, the online email form, the advertising team’s email address (southwestmediasales@wnco.com), their community website, P.O. Box address, and their Twitter account.
  5. If you do not get a reply from Southwest, you can contact them using their Twitter or Facebook accounts. Attracting public attention through social media may help get you the response you need. 

Under contact us, you will see Southwest’s most requested help topics. These include:

  • Rapid rewards
  • Pets onboard
  • Suggested airport arrival times
  • In the airport
  • In the air
  • Baggage
  • Traveling with family
  • Charitable giving
  • Unaccompanied minors
  • Specific travel needs
  • Secure flight requirements
  • Traveling with family

You can click on any of these categories for more information. Southwest’s website also provides a drop-down menu that allows you to choose a topic, and then a subtopic. You can also click ‘search’ to find the information you need.

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Southwest Airlines corporate addresses

Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. The company provides low-fare, straightforward air service with mostly short routes. Southwest Airlines keeps its costs low by using only Boeing 737 aircraft. Consequently, Southwest enjoys low maintenance costs and faster turnaround times while also cutting costs with ticketless travel. Its headquarters are located in Dallas, Texas.

Corporate Headquarters

2702 Love Field Dr. 

Dallas, TX 75235

United States

P.O. Box 

36647-1CR 

Dallas, TX 75235

If Southwest Airlines wrongs you in some way, you may want to sue. Then, you will need to know Southwest Airlines’ address to mail your demand letter or serve court documents. 

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Executive team

Southwest Airlines Co. is a prominent U.S. airline and the world’s biggest low-cost carrier. As of June 2016, Southwest Airlines has services to 97 destinations in 40 U.S. states, Puerto Rico, and many others around the globe.

Primary Contact

 

 

 

 

 

Michelle Buckley

2702 Love Field Drive

Dallas, TX 75235

michelle.buckley@wnco.com

LinkedIn

Secondary Contact

 

 

 

 

 

Jim Ruppel

2702 Love Field Drive

Dallas, TX 75235

Jim.Ruppel@wnco.com

LinkedIn

Chief Executive

 

 

 

 

 

Gary Kelly

2702 Love Field Drive

Dallas, TX 75235

(214) 792-4000

gary.kelly@wnco.com

LinkedIn

If you have a pressing concern that hasn’t been resolved through the normal channels, you can contact Southwest’s executives directly. You should probably only contact Southwest’s executives as your last course of action. Southwest would prefer if its customers to give its support system a chance before they contact the company’s executives.  

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Can I sue Southwest in small claims court if I feel I’ve been wronged?

If Southwest refuses to help you and you feel you’ve been wronged, you can probably sue them in small claims court. DoNotPay can help you see the process. Here’s how. These are the basic steps:

  1. DoNotPay will create a demand letter to send to Southwest before you sue them.
  2. If you don’t get a response, you will then have to fill out the court forms. DoNotPay will help you get the right forms and fill them properly!
  3. Then, you can officially file a case with the court. DoNotPay can guide you through this.
  4. You will serve Southwest—inform them that you are suing them.
  5. In the end, show up in court! DoNotPay will provide a script you can use to present your case and win your dispute against Southwest.

If you want to take Southwest to small claims court, make it easy with the DoNotPay web app available in any web browser.

What are the common reasons for people to reach out to Southwest support? 

  1. First-time flyer. First-time flyers of Southwest ask for tips on what they need to know when flying Southwest.
  2. Poor Customer Service
  3. Bringing small pets. Does Southwest allow small pets into the aircraft?
  4. Free drinks. How to get free drinks from Southwest Airlines?
  5. Canceled flight. What to do if one’s flight is canceled?
  6. Military discount for dependents. People ask how to obtain Southwest’s military discount for their dependents.
  7. Best time to book. What is the best time to book a flight?
  8. Working at Southwest. What are the benefits of working for Southwest?
  9. Red-eye flights. People ask why Southwest Airlines does not operate red-eye flights.
  10. Southwest Boarding. People ask how come Southwest boards differently than other airlines.

According to Southwest’s mission, they are dedicated to providing the best quality of customer service. They try to do this with a sense of comfort, amiability, pride, and company spirit.

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Post your issue in the comments below. Someone else might offer some help 

If you are still perplexed about something, post your questions and concerns about Southwest Airlines down below. A helpful visitor might be able to assist you in some way.

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What else can you do with DoNotPay? 

You can use DoNotPay through your web browser. DoNotPay has an extensive range of services that can help you with various difficult situations:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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