Jump the Southwest Customer Service Phone Tree

Waiting in line is a huge pain. DoNotPay’s free app for your iPhone or any web browser calls Southwest for you and connects you once it has gotten a real human on the other end. DoNotPay’s app supports Southwest’s and 10,000 other companies’ customer service numbers. Use your time efficiently and get support quickly and with less frustration using the DoNotPay app from the Apple store or use the web app in your browser for free.

Phone numbers for reaching Southwest customer support

You can reach Southwest Customer Support through several numbers, depending on your needs. The best number to call is 800-435-9792. It is available 24 hours a day, seven days a week but it is best to call at 9:15 am. The fastest way to get a live person is by dialing 5, then 0, and then 3. The average wait time is probably around 37 minutes.

If you can not get through using the number posted above, you can also dial another number for Southwest Airlines, 214-932-0333. However, the average wait time is around 48 minutes. This number is available Monday to Friday, from 7 am to 8 pm (CST). However, it is best to call at 8:30 am. To get a live human, press 2 and then 1. 

If you are unfortunate enough to lose your luggage, you can dial 214-560-3600. The average time on hold is around 48 minutes. The number is, thankfully, available 24/7. Take note, though, that it is best to call this number at 10:45 am. Then, to get a live person, press 5 and 0 or 2, and dial 1. 

To make reservations you can call 800-733-1137. Compared to the numbers above, this one has a short hold time at 16 minutes. This number is available 24/7, but it is best to call at 10:15 am.

To recap:

Customer Support 800-435-9792
Southwest Airlines 214-932-0333
Lost luggage 214-560-3600
Reservations 800-733-1137

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Contact Southwest by email

If you do not have a landline or are too busy to call, you can always email support through their online form. However, the response to your email may take 48 hours or more. 

The online form contains the following questions:

  • What would you like to tell us about?
  • What’s your contact information?
  • Please provide your address.
  • Please provide the details about your experience (flight/event date, airport, flight number, origin city, destination city, confirmation number)
  • Please enter your comment (concern) below.
  • Please note if you would like a response (yes or no).
  • Be sure to have the necessary information readily available.

Here is a recap of the standard ways to contact Southwest:

Contact No.: Email Address:
800-435-9792 Online form

Remember, messaging Southwest Airlines does not necessarily mean that you will get a response from them. Southwest Airlines is a leading airline. Their customer support receives a large number of messages a day. Don’t be frustrated if customer service does not reply to you quickly. Try your best to be patient, and if they do not respond, contact them through other means. 

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Where to find the fastest help for your issues with Southwest

Getting your message to support is just the first step in the process. Unfortunately, your query will have to undergo evaluation before you will receive a response.


To get rapid service:

  1. Visit Southwest’s webpage.
  2. Scroll to the bottom of the page.
  3. At the left-hand corner, click on contact us
  4. Under contact us, you will see Southwest’s telephone number, the online email form, the advertising team’s email address (southwestmediasales@wnco.com), their community website, P.O. Box address, and their Twitter account.
  5. If you do not get a reply from Southwest, you can contact them using their Twitter or Facebook accounts. Attracting public attention through social media may help get you the response you need. 

Under contact us, you will also see Southwest’s Most Requested Help Topics. These include:

  • Rapid rewards
  • Pets onboard
  • Suggested airport arrival times
  • In the airport
  • In the air
  • Baggage
  • Traveling with family
  • Charitable giving
  • Unaccompanied minors
  • Specific travel needs
  • Secure flight requirements
  • Traveling with family

You can click on any of these categories for more information. Southwest’s website also provides a drop-down menu that allows you to choose a topic, and then a subtopic. Then, click search and you will be taken to the information you need.

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Southwest Airlines corporate addresses

Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. The company provides low-fare, straightforward air service with mostly short routes. Southwest Airlines keeps its costs low by using only Boeing 737 aircraft. Consequently, Southwest enjoys low maintenance costs and faster turnaround times for rides while also cutting costs with ticketless travel. Its headquarters are located in Dallas, Texas.

Corporate Headquarters

2702 Love Field Dr. 

Dallas, TX 75235

United States

P.O. Box 


Dallas, TX 75235

Write down the information and addresses provided in the paragraph above. If, in the unfortunate instance that Southwest Airlines wrongs you, you may want to sue. In the event that you want to file a case or a lawsuit against Southwest Airlines, your attorney will need to know the company’s address to mail the demand letter or serve court documents to Southwest Airlines’ address. 

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Executive team

Southwest Airlines Co. is a prominent U.S. airline and the world’s biggest low-cost carrier. As of June 2016, Southwest Airlines has arranged for services to 97 destinations in 40 U.S. states, Puerto Rico, and around the globe.

Primary Contact






Michelle Buckley

2702 Love Field Drive

Dallas, TX 75235



Secondary Contact






Jim Ruppel

2702 Love Field Drive

Dallas, TX 75235



Chief Executive






Gary Kelly

2702 Love Field Drive

Dallas, TX 75235

(214) 792-4000



These are Southwest’s executive contacts. They might come in handy in the future. If you have a pressing concern that hasn’t been resolved through the normal channels, you can contact Southwest’s executives directly. You should probably only contact Southwest’s executives as your last course of action. Southwest would prefer its customers to give its support system a chance to work before they decide to contact the company’s executives.  

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What are the common reasons for people to reach out to Southwest support? 

  1. First-time flyer. First-time flyers of Southwest ask for tips on what they need to know when flying Southwest.
  2. Poor Customer Service. Customers complain about Southwest’s service and customer support.
  3. Bringing small pets. Does Southwest allow small pets into the aircraft?
  4. Free drinks. How to get free drinks from Southwest Airlines?
  5. Canceled flight. What to do if one’s flight is canceled?
  6. Military discount for dependents. People ask and share how to obtain Southwest’s military discount for their dependents.
  7. Best time to book. What is the best time to book a flight?
  8. Working at Southwest. What are the benefits of working for Southwest?
  9. Red-eye flights. Netizens ask why Southwest Airlines does not operate red-eye flights.
  10. Southwest Boarding. How come Southwest boards differently than other airlines.

According to Southwest’s mission, they are dedicated to providing the best quality of customer service. They try to do this with a sense of comfort, amiability, pride, and company spirit.

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Post your issue in the comments below, someone else might offer some help 

If you are still perplexed about something, post your questions and concerns about Southwest Airlines down below. A helpful netizen might be able to assist you in some way.

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What else can you do with DoNotPay? 

You can easily use DoNotPay through your iPhone or your web browser. DoNotPay has an extensive range of services that can help you with various difficult situations:


  1. https://www.southwest.com/contact-us/contact-us.html#
  2. https://www.youtube.com/watch?v=rdYzyYS3JLo
  3. https://www.southwest.com/?clk=GNAVHOMELOGO
  4. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
  5. https://community.southwest.com/
  6. https://twitter.com/SouthwestAir
  7. https://www.reddit.com/r/SouthwestAirlines/comments/adozbq/what_do_i_need_to_know_when_flying_southwest/
  8. https://www.quora.com/What-is-it-like-to-be-a-Southwest-Airlines-employee