How to Contact Robinhood Customer Service the Easy Way
You work hard for your money, and you make the best possible choices about where it goes. If you have disposable income, investing is a great way to try and grow your money by making it work for you. With a wealth of investment platforms at your fingertips, you may begin to look past portfolio offerings and into how easy the platform is to work with. Being able to move your money whenever and wherever you need it shouldn't require jumping through hoops, but it isn't always easy. If you need help contacting , DoNotPay can get you the information you need.
The Robinhood Platform
Established in 2013, Robinhood is a relatively new player in the stock market. Robinhood allows users to micro invest, or get started with amounts as small as $5, by purchasing fractional shares. Similar apps include:
- Stash - Which does not execute trades in real-time. Uses "trading windows" instead.
- Acorns - Does not allow you to choose your investments. One of five portfolios is selected for you based on your risk tolerance.
- Coinbase - Used for cryptocurrency, not traditional stock market trading.
Larger platforms and brokerages have also begun to allow this functionality, removing a large barrier to entry for the average consumer. When you create your account or execute a trade, Robinhood makes the process seem simple, but there are several places where things could go wrong before your request is complete.
Frequently Asked Questions and Common Problems
|Additional Documents Needed to Open Your Account||To verify your identity, you may be asked for other documentation like your driver's license, passport photo page, or bank statement. Some of these can be uploaded through the app, while others need to go through Robinhood's secure file portal. If you need to use the portal, the support team will email you a link.|
|Trouble Linking a Bank Account||Not all account types are suitable for linking with Robinhood. Your account must allow ACH transfers. Checking accounts are recommended over savings accounts to avoid transfer reversals and transfer limits. Also, keep in mind that just because your bank is not listed does not mean it is not supported. You will have to enter your account information manually instead of logging into your bank account.|
|Missing Money from Transfers||Robinhood will only allow you to trade with the first $1000 from a transfer instantly. The rest of the amount will be available the following day.|
|Transferring Stocks Into Your Account||If you have been trading on a different platform, you can move your assets into Robinhood. The transfer fee will be reimbursed up to $75.|
|No Credit for Referrals||If you sent a friend a referral link but haven't received your reward, make sure their signup appears in the Past Invites section of your Referrals page. If they did not sign up with your link, you cannot be given credit. If they did, share their email and your referral link with support.|
|Wrong Contact Information||If you need to change your contact information for future authentication, you may be able to do so yourself. If your email needs to be updated, you can do so from your account settings. If you need to update the phone number associated with your account, you will need to contact support and verify your identity.|
Contacting the Customer Service Team
Robinhood instituted 24/7 phone supporting 2021. Before that, customer service inquiries could be initiated:
- From the app
- On their website
- Through their social media accounts
With the introduction of their callback service, users can now request to be called from within the app or from their web browser by:
- Navigating to the Account tab
- Selecting Help > Contact Us
- Choosing the topic that best describes your problem
- Selecting Phone > Request Call
This will place you into a phone queue. When you are next in line to be contacted, you will receive a notification with the phone number your support call will be coming from so it's not mistaken for spam.
Robinhood does offer two-factor authentication to secure your account, but if you have concerns about unrecognized logins or fraudulent transactions, you can also contact customer service through email at firstname.lastname@example.org.
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