Payless Shoe Return Policy Made Simple

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A Complete Guide to the Payless Shoe Return Policy

In case you have tried to request a refund for a Payless product and failed, don’t worry—this guide is all about explaining what could have gone wrong. We break down the terms and conditions of the Payless shoe return policy, so you don’t make the same mistake twice.

We will also explain how in a few quick steps!

The Basics of the Payless Shoe Store Return Policy

If your Payless item return request got denied, it may be that you exceeded the post-purchase period limit or didn’t send the item according to the vendor’s rules.

The most important thing to note about returning a Payless product is that you have to return it to the vendor within 30 days of your original purchase date.

Other return requirements include:

  • Filling out and printing the online Return form
  • Sending the form with your return package

You can return a Payless item for any reason—not liking it, receiving it with a defect, or anything in between.

For every returned item, Payless refunds the full purchase price as well as sales tax.

It usually takes Payless seven to ten days to process return requests and credit your original payment method.

How To Return Your Payless Shoe Purchase

You can send your unwanted Payless merchandise back to the vendor using any U.S. courier service. Still, Payless recommends using the services of the following three companies for their parcel tracking capacities:

  1. USPS
  2. FedEx
  3. UPS

Once you decide on the courier, you can send your return item shipment to this address: Returns Processing

40 Logistics Blvd

Walton, KY 41094

Please note that paying the shipping costs is your responsibility, according to Payless’ Terms and Conditions.

In case you are returning a gift item, the vendor will refund the credit card that was used to make a purchase. When returning a gift item, you must also disclose the printed and filled-out Customer Return Form.

How To Contact Customer Support Regarding the Payless Online Return Policy

If you have any inquiries regarding the Payless return policy, you can get in touch with the vendor’s Customer Support via:

  • Mail
  • Email
  • Live chat

For mail inquiries, you can write to:

Payless Shoesource Customer Care

4910 Corporate Centre Dr, Suite 210

Lawrence, KS 66047

You can also reach Payless’ customer specialists at the following email address:

As for the website live chat agents, their working hours are from 9 a.m. to 6 p.m. Monday through Friday.

Can You Initiate a Return With Payless ViaYes/No
In personNo

Unhappy With Your Payless Purchase? Let DoNotPay Help You Get Rid of It!

If you still don’t feel like going through the entire procedure on your own, you can opt for a refund with the assistance of the DoNotPay app!

DoNotPay simplifies the item return process with the intuitive and user-friendly Return My Purchase feature.

Our AI-powered app drafts and sends a personalized return request to Payless, informing them you would like to return your purchase. To initiate a return request, follow these steps:

  1. Choose the Return My Purchase feature
  2. Answer a few chatbot questions
  3. Click Submit

DoNotPay now takes over the return request process! You should be hearing from in no time.

With DoNotPay, you are not limited to submitting return requests to Payless! We can tackle returns with numerous companies across all industries. You will find the list of some of the brands in the table below:

Kohl'sWalmartPlato’s Closet
Under ArmourMacy'sGucci
Office DepotFARFETCHRoss Stores
OutletPCVineyard VinesWayfair
Guitar CenterSam's ClubLulus

The Company Doesn’t Want To Refund the Damaged Item? We’ll Help You Get Money in Other Ways

If the company you’re dealing with refuses to issue a refund, you can take it to small claims court with your personal AI Consumer Champion assistant. We’ll create any document you may need for the lawsuit, have it notarized remotely, and fax it to anyone you specify in our short questionnaire. Is there anything else you’d like us to help you with? No problem—rely on our AI-powered products to save the day:

Our Array of AI-Driven Products Doesn’t Stop There

You can count on DoNotPay to lend a helping hand no matter what kind of struggle you’re dealing with. Need financial assistance? Check out how our app can lower your utility bills and property taxes, appeal your parking tickets, get you a refund from any company or airline, find your unclaimed money, get you free raffle tickets, check your gift card balance and turn it into cash, and so much more! Dealing with a noisy neighbor or a creepy stalker? Report them using our app! Want to get a refund for a late or missing parcel? Say no more—we’ll help you get what’s rightfully yours in mere minutes.

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