How to Delete Your Green Dot Account

Green Dot is a "branchless" banking platform that offers banking services to users, including debit and credit cards, tax services, and more, established in 1999 as a private company. However, despite being a multi-million-dollar public corporation, hundreds of users complain of difficulty deleting accounts, unwarranted charges, and other problems with the platform.

Further, Green Dot's popularity makes it the most frequently used service for fraudulent activities, according to research, putting users at risk of theft and unauthorized charges. You might also sign up without full awareness of the fees associated with whichever type of account you have opened, which can add up quickly, given the spending requirements to avoid the monthly fees.

It is not easy to learn , although it's relatively easy to sign up.

It's made even more difficult if you don't know your username or password, or no longer have access to the email account you used to sign up with.

Benefits of Deleting Your Green Dot Account

The benefit of learning is reducing the risk of unwanted, unexpected charges. But any time you have your personal information, including banking or financial information stored online, you increase your risk of fraud.

How to Delete Your Green Dot Account via the App

Open the Green Dot App
Go to Settings
Select Manage Card
Select Close Your Account

How to Delete Your Green Dot Account Online

Log into your account.
Select Security
Select Close Your Account

Here is where you have to take the time to read the instructions to ensure you make the right choice. Just because you opt to close your account, you must also follow through with one of three ways:

Spend Available Balance	Get your balance down to $0 by ATM withdrawals, online purchases, or retail stores that accept your card. It will close your account.
Pick Up Cash At Walmart	If your balance is at least $22.50, you can opt to use a phone-generated barcode to pick up the cash at any Walmart store. There is a service fee - up to $5.00 - for using this option, which is deducted from your cash balance.
Request a Refund	You can request a refund check of the amount in your account to be sent to the address you have on file. The period is up to 14 days, and you will not have access to your funds once the check is issued.

Contact Green Dot for Assistance

You can reach Green Dot customer support via (866) 795-7597, via their online chat when logged in during regular business hours, or via snail mail at PO Box 5100, Pasadena, CA 91117. However, their customer service may not close your account online but assist you with the above-outlined steps.

When closing your account, you will need to verify your identity, which involves submitting proof of identification (front and back), a utility bill, or more.

If you're unable to access the email you signed up with or have problems recovering your username or password, DoNotPay is here to help with that, too.

Can I Delete With	Yes / No
DoNotPay	Yes
Email	No
In-Person	No
Live Chat	No
Mail	No
Phone	Yes
Website	Yes

Issues You Might Run Into Deleting Your Green Dot Account

Many customers report they have had great difficulties reaching customer support of Green Dot and have even been hung up on or disconnected altogether. However, some reports find success in reaching out on their Facebook page..

Others report long-lasting, tedious issues verifying their identities to receive their refund checks.

If you have issues with receiving your refund, you might find it impossible to contact Green Dot directly by phone, as you will need your [closed] account number and social security number.

One of the most frustrating things to run into when deleting an unwanted account is not having access to the information needed to do it. Thankfully, DoNotPay can assist with password recovery, banned accounts, and subscription management services.

Deleting your Green Dot Account with DoNotPay is a simple seven-step process.

Go to Delete Old Accounts product on DoNotPay.
Select the type of account you are trying to delete, such as email, streaming service, social media, gaming, eCommerce, and more.
Tell us more about your account, including usernames and associated emails / phone numbers.
Help us verify your account ownership by entering the date you first created the account, when you last logged in, any payment methods saved under the account, etc.
Upload photographic evidence if you have any that can help prove your account ownership.
Enter any last known or previously used passwords.
Enter your contact information and submit the task!