Everything You Need To Know About the Club Monaco Return Policy

Buying clothes and accessories is always a gamble. You can never be 100% sure that the items will look the same at home as they did in the store. Numerous stores offer you to return an unwanted product, but their policies can be difficult to follow.

This guide will walk you through everything you need to know about the Club Monaco return policy.

If you don’t want to navigate the Club Monaco return policy on your own, use DoNotPay and leave the hard work to us!

What Is the Club Monaco Return Policy?

If you are unhappy with an item you bought at Club Monaco, you can return it within 30 days of purchase. The same return policy applies for both online and in-store purchases as long as:

• Merchandise is in new condition
• Original invoice is included in the return package
• Items have not been washed or altered

To return a gift, you must show a gift receipt instead of the original invoice.

Are All Items Returnable?

Almost all products purchased from a Club Monaco retail or online store are returnable, except:

• Bodysuits
• Underwear
• Items marked as final sale
• Grooming products
• Masks
• Home items

What if I Want To Exchange a Product at Club Monaco?

The Club Monaco exchange policy is straightforward—you can exchange a product for the same one in a different color or size. If you want to replace an item with a different one, you will have to return the original product and place a new order.

You must send the item you want to replace to Club Monaco within four business days of initiating an exchange request.

Items marked as “final sale” cannot be exchanged. You also cannot replace items that are:

• Purchased via the Buy Online Pick Up in Store model
• Bought online via the Ship to Store option
• Paid for with ApplePay, PayPal, Klarna, or gift cards

What About Refunds?

Refunds are issued to the original form of payment. Once your return package arrives at a Club Monaco distribution center, you will receive your refund within two weeks.

If you use a shipping label provided by Club Monaco, $5 will be deducted from your refund as a shipping fee. You can also choose to use other carriers at your own expense and risk. Club Monaco will only credit you for packages they receive.

How To Initiate a Return Request to Club Monaco on Your Own

Club Monaco provides a few options when it comes to returning unwanted items. Here is a rundown of ways to initiate a return request with the company:

Returning an Item In-Store

One of the wonderful things about Club Monaco’s return policy is that it allows you to return items purchased online in store. As long as you have the original receipt and the product matches the eligibility criteria of the standard return policy, you can go to the nearest Club Monaco store and return the item.

You will not be eligible for in-store returns if your order was purchased:

• Using PayPal or Klarna
• Via Lyst, Allure, or ShopSpring

Returning Your Order by Mail

You can return online purchases only by mail. To do so, you must visit the Club Monaco returns page and initiate a request like so:

1. Type in your order ID and billing ZIP code in the form
2. Follow the instructions on the page and provide additional details if necessary
3. Print your USPS shipping label
4. Pack the items with all receipts and labels
5. Drop it off at your nearest USPS location

You can track your return status around three business days after you mail the package. You can also request an additional shipping label through the website if needed.

Make Returns Easier With DoNotPay

Returning items typically requires a lot of effort. You can skip the hassle and use our app to initiate a return request without breaking a sweat! Here’s what you have to do:

1. Log in to DoNoPay
2. Click on the Return My Purchase product
3. Type in a few details about your purchase and include photos, if available
4. Click Submit

We will generate a customized return request letter on your behalf and send it over to the retailer! The letter will let them know why you want to return the item and whether you demand a refund or an exchange. It will also include a deadline to make sure your request is processed swiftly.

Did Not Receive a Refund as Requested?

If you’ve submitted a refund request and received no answer, we have a tool that can help you get what’s rightfully yours! To request a refund:

1. Log in to DoNotPay
2. Locate the File a Chargeback option
3. Select Get Protected
4. Answer a few questions and click on Sign and Submit

Having Trouble Returning Items to Other Retailers?

DoNotPay can help you return items to a plethora of sellers, including:

DoNotPay Is a Master at Getting What’s Rightfully Yours

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