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Contact US Cellular Customer Service Without Spending Time on Hold

The company promises that US Cellular customer service is just a call away. However, if you have ever spent time making these calls, you know that there is a lot of wait time involved. Besides that, you do not want to walk away from the phone, just in case someone finally answers. There is a better way, and DoNotPay has found it.

US Cellular Customer Service Contact Options

The company offers its customers a variety of ways to connect. That said, keep in mind that there are time restrictions to consider. Moreover, remember that business customers have different connection opportunities than residential clients.

  • Use your US Cellular phone
dial 611
  • Use any phone
dial 800-455-8058
  • Visit a store
 talk to a customer service representative
  • Connect with the company
on Facebook or via Twitter

However, when doing so, keep in mind that customer service representatives are only there from 8 a.m. to 9 p.m. local time and 8 p.m. on the West Coast. 

If you are a business customer, there are other ways that you can reach out to US Cellular.

  • to reach the business services department
Call 888-289-8722
  • Another option is
to Call 800-819-9373 from any cell phone
  • If you need to talk about the different plans for your company
Reach out to 866-872-4249

The service hours vary. Business support is open from 7 a.m. to 8 p.m. during the week and from 9 a.m. to 6 p.m. on Saturdays. There is no business support on Sundays. 

What To Have Ready When Contacting Customer Service for US Cellular

Before you make the call, have your cell phone number and account number ready. If you set up a pin at the time you establish your account, make sure that you have it ready, too. Besides that, US Cellular customer service needs to have the details of your problem. It is a good idea to have documentation ready for when you finally do connect with a person. If you do not have all your ducks in a row, there is a good chance that you will have to call back and endure the long hold times again.

How Can You Find Quick Help for US Cellular?

When you are not sure that you can commit the time to spending on hold with the company, consider visiting the business' Frequently Asked Questions pages. They answer questions such as:

  1. Why is the bill high during mid-cycle changes, prorations, and other transactions affecting services?
  2. How do you determine if the plan you are currently using is to your advantage?
  3. Can you minimize the impact that data usage and roaming will have on your bill?
  4. Is there any way that US Cellular can do away with robocalls?

The company also encourages customers to set up an online account, where they can read tips for understanding their bills and determining actual data usage.

Dealing With Tech Support Issues When Connecting With US Cellular Customer Service

The company prefers that you handle technical support requests online. When visiting the support page, the department explains that problems are frequently being solved simply by power-cycling the phone and double-checking the settings. If these approaches do not work, there are online tutorials to follow. If you still need real-person technician support, you may get referred to the phone's manufacturer.

Thinking Outside the Box for Customer Service Assistance With US Cellular

If you are receiving text messages or notifications that you are not sure are actually from the company, it is possible to connect with the company's Reddit presence, which is a user-driven group that offers customer-to-customer assistance. This approach is very similar to the grassroots help options for those needing gaming assistance from Mojang customer support.

Had Enough of the Runaround? Let DoNotPay Help You Contact US Cellular

You want your issue solved quickly. What you do not want, or have time for, are multiple phone calls, emails, or other attempts at reaching out. You get shuttled from one department to the next, but your problem is not being resolved.

DoNotPay hears you loud and clear. We have developed a Skip Waiting in Hold feature that prevents you from wasting your time on the phone. The system dials the number, and when a customer service agent picks up the phone, DoNotPay notifies you. You skip the long wait and get to go on with your day.

It is a simple four-step approach.

  1. Visit DoNotPay and set up your account.

     

  2. Choose the "Skip Waiting on Hold" option and click on the option.

     

  3. Select the name US Cellular as the company you want to call.

     

  4. DoNotPay does the work of making the connection for you.

     

Is it easy? You bet. Do you know what else DoNotPay can make surprisingly easy for you?

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