Get in Touch With U-Haul Customer Service the Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Contact U-Haul Customer Service Easily

Most people don't give U-Haul a second thought until they're ready to move, and the company becomes their first choice. You can rent a truck or buy boxes, packing materials, and tape from U-Haul. The company even offers storage units at some of its locations for you to leave some of your belongings until you're ready for them.

It's essential that everything goes right when you're using U-Haul because a move is stressful by itself. When something goes wrong, such as the wrong size truck or the lack of a car attachment, you need to spring into action and fix the problem. However, you need to reach customer service first, and this can be a challenge. DoNotPay can help you contact U-Haul customer service immediately.

U-Haul Support Contact Number and Email

Your first instinct is to go online or look at your contract for a phone number or general information. It can be daunting to choose the right number or to select an email address when you aren't sure which one is the best one to use. Check out U-Haul's information here:

U-Haul FAQ SiteFrequently Asked Questions
U-Haul General Customer Service Phone Number(800) 468-4285
U-Haul Phone Number for Roadside Assistance(800) 528-0355
U-Haul Phone Number for Billing Issues(800) 826-9633
U-Haul Online Chat ServiceContact Center

Where Do You Find Immediate Help for U-Haul Customer Questions?

For immediate help, you might find the answers to your questions on the General U-Haul FAQ page. The page is conveniently broken up into 12 sections, many of them by services. Here's the list:

  1. Trucks
  2. Trailers
  3. Self-storage
  4. U-box
  5. Moving help
  6. Moving supplies
  7. Truck sales
  8. Damage Coverage
  9. U-Haul
  10. Arbitration
  11. #uhaulfamous
  12. Tolls and citations

U-Haul Corporate Address

When you have a complicated problem or customer service isn't getting the job done to your satisfaction, it's time to reach out to the corporate office. You might be able to send a letter and get the results you want, or you could send an official demand letter. The U-Haul corporate address is:

2727 N Central Ave Phoenix, AZ 85004

If U-Haul Refuses to Help Me, Can I Send Demand Letters To Them in Small Claims Court?

Yes, if you're unable to get a favorable resolution from U-Haul customer service and its corporate offices, you can take the company to small claims court and try to get the compensation that you deserve. It's always a good idea to start by sending a demand letter to the corporate offices. It's a more official letter than one you might write yourself. DoNotPay is ready to create and send the demand letter or filings you need for small claims court.

U-Haul Executive Team

Who are you going to send your demand letter to? U-Haul has an executive team that's ultimately responsible for everything that goes on within the company. You should address your demand letter to one of these people:

  • Chief Executive Officer and President: Edward J. Joe Shoen
  • Executive Vice President: Jeremy Frank
  • Vice President of Marketing: Joe Hemauer

Some Common Reasons for Contacting U-Haul Customer Service

Moving is a hassle, and you aren't sure if you even need to contact customer service. Check out these reasons to contact U-Haul customer service:

  • Wrong size truck
  • Mechanical issues with the truck
  • Incorrect charges
  • Bad in-store customer service

Get in Touch With U-Haul Customer Service Using DoNotPay

When you need a U-Haul truck, it's time to move, and you don't need the further stress of trying to find a phone number for U-Haul customer service and wait on hold for what seems like forever. You need a real resolution now, so you can get back to packing and moving. You don't need to try to contact U-Haul customer service by yourself. The DoNotPay app is your easy way during a stressful move.

Here's how you can use DoNotPay to skip U-Haul's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

With your problems resolved after speaking with U-Haul customer service, you want to learn more about other customer service centers you can contact more quickly with DoNotPay. More than 10,000 companies with customer service centers can be contacted using the DoNotPay app. Here's a look at some of the most popular that you might need to contact:

What Else Can DoNotPay Do?

DoNotPay is ready to help you with a variety of tasks. Try these:

Reach out to U-Haul customer service with DoNotPay today!

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