ByHow to Contact Turo Customer Service Without the Wait
Turo is based on the Airbnb model except that instead of renting out places to live, the idea is to rent out your car. Given that these cars belong to someone else and are only available at specific times, it is cheaper to rent them than to go to a regular car rental place. However, what do you do when the car you have rented breaks down or you need some other type of help? You'll need to get in touch with .
Fortunately, Turo has a lot of information on their website for people who want to rent cars as well as car owners. This makes the process of renting a car smoother. However, there may be questions that you have that you can't find the answer to, in which case you will have to resort to calling or live chat.
DoNotPay can make the process of calling easier for you. Rather than dialing and staying on hold, you can have DoNotPay do this for you, which means that you'll only need to get on the phone when a real person becomes available. This will eventually save you a lot of time and help you to make the best use of your day.
How Do You Call Turo Customer Service?
Depending on the type of problem you are having, Turo asks you to call different numbers for customer service.
Roadside Assistance
If your car breaks down or you need some other type of roadside assistance, Turo lists certain numbers which you can call.
| Location | Contact Number | Availability |
| U.S. | 1-415-965-4525 | 24/7 |
| Canada | 1-888-391-0460 | 6 am—12 am and after hours |
| U.K. | 0344-243-8660 | 9-5 GMT+1 |
Turo Go
Some of Turo's cars are referred to as Turo Go. These cars can be unlocked from the Turo app. If you have issues with one of these cars, call the following numbers:
| Location | Contact Number |
| U.S. | 1-415-463-3200 |
| Canada | 1-888-391-0460 |
| U.K. | 0808-164-1454 |
How Do You Chat With Turo Customer Service?
You can also get answers to your questions via live chat on the Turo website. Turo encourages people to use these options as often as possible. You can access live chat by going to the "help" button at the bottom right of every page on Turo's website.
Turo gives you the following customer service options on live chat:
- Verification: You can chat with a verification agent to verify your account or driver's license.
- Billing: You can chat with a billing agent for any billing-related questions.
- Quality and Maintenance: If you have an issue with the car's quality/maintenance, you can chat with the vehicle quality support team.
How Do You Email Turo Customer Service?
Turo also gives you answers to your questions via email. Turo doesn't list a general email address on their website. But if it is possible to answer your questions via email, their chatbot will prompt you to enter your email address and they will get back to you. In case there has been some damage to your car, the guest and the host both have the option of reporting this to Turo. This can also be done via email.
- In the US: claims@turo.com
- In Canada: claims+ca@turo.com
- In the UK: ukclaims@turo.com
Turo may take up to two days to get back to you on these claims-related email addresses.
Why Use DoNotPay to Contact Turo?
Turo gives you many different ways to get in touch with them but calling a customer service representative might be the fastest way for you to get assistance if you are caught in the middle of the road with a car that has broken down. In such a situation, it may be very frustrating to have to wait until a customer service representative comes on the line.
Even if you are calling from your home, you may not want to wait around until a Turo customer service agent is free to talk to you. There are many other ways in which you could be using that wait time productively.
DoNotPay can help you to get in touch with an agent without any wait time. It will dial Turo customer service for you and stay on the line until someone becomes available. This means that you can go about your day without wasting your valuable time.
Here's how you can use DoNotPay to skip Turo's phone queue:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you’d like to call.
- Click on the name of the company and have us do the work for you.
That's it! DoNotPay will let you know the someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.
Never Waste Time on Hold Again
Keep in mind that it's not just Turo that DoNotPay can help you get in touch with. There are over 10,000 companies whose number you can dial using DoNotPay such as
No matter how smoothly you may hope your vacation is going to go, it is always possible that you will run into some issues while using Turo. DoNotPay can help you save time and resolve the issues with its Skip Waiting on Hold product. It can also help you get in touch with customer service at thousands of other companies without wasting any time. Make the best use of your time and get your problems solved quickly with DoNotPay.