How to Get Shutterfly Customer Service Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Contact Shutterfly Customer Service the Easy Way

With so many advances in technology, you'd think that contacting a live human through would be a breeze. Unfortunately, people waste a significant chunk of time waiting to speak to the appropriate customer care individual. Time estimates that Americans spend an average of 13 hours on hold annually.

DoNotPay provides an answer to the frustration of dead airtime. DoNotPay built a robot to dial the number for you, and connects when you reach an actual human being. Then, all you need to do is access DoNotPay's from a web browser.

Shutterfly Support Contact Number and Email

Individuals searching for contact information are limited to three options (there is no email address):

Shutterfly AssistantShutterfly Assistant's chatbot initially tries to answer basic questions. When your inquiry is more in-depth, it proceeds to connect you with a person at the other end of the chat line. Shutterfly Assistant asks for your email address before allowing you to continue your discussion. The chat assistant is available 24/7.Located on the company's contact page
Shutterfly's toll-free numberA customer service representative can assist you through this number; however, you may experience a long wait. The following indicates customer support's days and hours of operation. Note, they don't operate on holidays, including President's Day.

Weekdays: 7 am to 5 pm PST

Weekends: 8 am to 4 pm PST

(877) 284-9610
Shutterfly, Inc. HeadquartersIf you want to contact Shutterfly's corporate headquarters, you may write to Customer Service,2800 Bridge Parkway, Redwood City, CA 94065

Where to Find Quick Help for Your Shutterfly Problems

Shutterfly Assistant: From a pure customer service standpoint, the best place to begin your journey to find answers is with Shutterfly's chatbot. It's available 24/7, and if the bot can't answer your question, it requests your email address and connects you with an actual human.

You may get some traction by contacting Shutterfly through social media. Sometimes, companies respond quickly to public complaints. Three links are provided below:

  1. Shutterfly Facebook
  2. Shutterfly Twitter
  3. Shutterfly Reddit

When you're filing a complaint, it's expedient to include as much information as possible, such as:

  • Account name
  • Order number
  • Email address used to purchase the product

Shutterfly Corporate Address

If you feel you've exhausted all attempts to reach an amicable solution to your problem through chat or by phone, the next step is contacting someone at the company's corporate address:

Shutterfly, Inc. Headquarters

2800 Bridge Parkway

Redwood City, CA 94065

Only contact one member of Shutterfly's executive team to avoid confusion and expedite problem resolution:

  • Hilary Schneider, Chief Executive Officer
  • Jim Hilt, President
  • Dwayne Black, Senior Vice President and Chief Operations Officer

You may also reach a point where you feel the next step is filing a lawsuit against Shutterfly in small claims court. You need to know where to send the demand letter or serve Shutterfly in such an instance.

If Shutterfly Refuses to Help Me, Can I Send Demand Letters To Them in Small Claims Court?

If you feel that you've been wronged and Shutterfly refuses to correct their mistake by paying what they owe you, you can send demand letters to the company in small claims court.

Here's how DoNotPay helps with the process:

  1. DoNotPay generates a demand letter you can send to Shutterfly to settle things out of court.
  2. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve Shutterfly, which will tell them that they are being sued. You should also specify the reason for which you are suing them.
  5. Finally, show up in court! DoNotPay will provide a script you can use before the judge.

Common Reasons People Contact Shutterfly Support

Some typical reasons that customers need to contact Shutterfly's customer support include:

  • Delivery delays
  • Received incorrect order
  • Design creation issues
  • Photo cropping problems
  • Removing red eye

Attempting to resolve the issue yourself can waste time and mounting frustration. Fortunately, when you enroll in DoNotPay's program, you're relieved to find a much more efficient solution.

Get in Touch With Shutterfly Customer Service Using DoNotPay

DoNotPay offers a streamlined solution to waiting on hold. DoNotPay calls the customer service number for you and queues you in place. You're notified the moment the support representative picks up the call. At that point, you begin the conversation and describe the problem you're experiencing.

Here's How You Can Use DoNotPay To Skip Shutterfly's Phone Queue

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you'd like to call.
  4. Click on the name of the company and have us do the work for you.

That's all there is to it! DoNotPay helps you manage your time by holding on the line for you.

DoNotPay Can Help You Skip the Phone Queue at 10,000+ Companies

DoNotPay has access to thousands of companies' customer support numbers worldwide. It reaches across a wide range of industries and connects with most major companies. When you sign up with DNP, help is on the way. Following is just a sampling of the corporations' support numbers to which we can connect:

What Else Can DoNotPay Do?

DoNotPay can help you solve so many questions and concerns that arise throughout the day.

Some other areas DNP addresses include:

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