Get in Touch With Shopify Customer Service in a Snap!

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To Reach Shopify Customer Service Easily

Shopify is a web-based platform that enables anyone to start and run an online retail store. It is not limited to just e-commerce—users can also create an online blog with Shopify themes available for free. You can also use the website’s payment system that is integrated with PayPal, Google Pay, Apple Pay, or Amazon Pay.

This e-commerce company is based in Ottawa, Ontario, and was founded by Tobias Lutke, James Epstein, and Scott Lake in 2004. It offers the tools that help entrepreneurs and small businesses start their own online stores to get the digital goods they want to sell in just a few clicks through a website.

Shopify’s annual net income exceeds $320 million, and the company has over a million merchants. As of 2019, the company’s total gross merchandise volume exceeded $61 billion. They have a wide amount of products and services available to help both businesses and individuals grow their business, including payment processing solutions, marketing tools, and more.

If you want to reach out to Shopify for any reason, the best way to do it is through its customer service. Reaching Shopify customer service can often be challenging, especially since the company doesn’t provide a phone number you could dial and speak to an agent. Luckily, we’re here to explain how you can find the help you need through Shopify’s Help Center. We’ll also show you how to skip the phone queue when reaching various companies! to cut in line whenever you need to and get in touch with customer service like a pro!

How Can I Contact Shopify Customer Service Myself?

Before we show you how to reach Shopify customer service, we’ll offer you an alternative way to get the answers you seek without having to deal with customer support. By checking out Shopify’s FAQ page, you can find useful info and resolve various issues you may be experiencing. Check out the list below to see some of the common questions you can find answers to on Shopify’s website:

  • What is Shopify, and how does it work?
  • Do I need to be a designer or developer to use Shopify?
  • Which languages does Shopify support?
  • In what countries can I use Shopify?
  • How much does Shopify cost?
  • Am I able to use my own domain name with Shopify?
  • What is dropshipping, and how can I dropship with Shopify?
  • Where can I sell with Shopify?
  • What do I need to start selling on Shopify?
  • What happens when I receive an order?
  • Do I need to ship items myself?

If the issue you’re having is more complex and you can’t resolve it by visiting the company’s FAQ page, don’t worry! You can get in touch with Shopify customer service through its Help Center page.

DoNotPay can help you tackle some Shopify tasks without involving customer service! Not only that you don’t have to deal with confusing online instructions, but you can also get it done from the comfort of your home or office!

Want to cancel your Shopify membership? Looking for a way to get a Shopify chargeback? DoNotPay is here to assist you every step of the way!

Reaching Shopify Customer Service Through the Company’s Help Center

To get the help you need via the company’s website, you’ll first need to visit the Shopify Help Center. Once you do that, you’ll be able to search for the documentation you need or scroll down and see different issues you can find solutions to. Consult the table below to see what you can handle this way:

CategoryWhat You Can Do
  • Follow step-by-step guides on how to set up your business
  • Learn about your account and how you can manage your staff's access, bills, and financing
  • Sell online from your own website
  • Customize the checkout experience for your online customers
  • Set up Shopify Payments and manage how your customers can pay for products
  • Track inventory and complete orders for multiple locations
  • Sell from anywhere to anywhere with Shopify's Cross-Border solutions
  • Make managing your store more efficient and add features or drive business

Reach Out to Shopify Customer Support Through Social Media

You can also try reaching Shopify through social media. The company is active on Facebook, Twitter, Instagram, LinkedIn, and YouTube. Though this is not the most reliable option, you just might be lucky enough to receive an answer in a timely manner. The issue with this contact option is that the company probably gets a ton of messages and requests all the time, so it’s easy for your message to get lost in a sea of others.

Although Shopify doesn’t provide the option to contact its reps over the phone, that method is the most common way to reach the majority of companies. It’s the best and the easiest way to get in touch with customer support, with the only downside being the long wait times. Since nobody likes waiting by the phone for a support rep to pick up, DoNotPay developed a product that helps you skip the phone queue whenever necessary!

Choose DoNotPay and Never Wait on Hold Again

Nobody likes waiting on hold, but when you have a pressing issue with a company and want it resolved as quickly as possible, it doesn’t seem like there’s a better choice. Writing an email is definitely less time-consuming, but you’d often have to wait several days for a response.

That’s why we came up with a way to connect with customer service representatives without ever having to wait on hold. That’s right—DoNotPay lets you completely bypass the phone queue!

The app can call any company’s customer service for you and will notify you as soon as a support agent takes your call. This way, you can take care of other business while the app takes over this tedious task and only pick up the phone once you’re connected to a live person.

Here’s how you can skip the phone queue with DoNotPay:

  1. in your web browser
  2. Choose the Skip Waiting on Hold product
  3. Type the name of the company
  4. Click on the name and select Call Now

The average waiting time will be displayed on your screen. The app will notify you when a support agent takes your call, so there’s no risk of missing the window and having to call back again.

DoNotPay Is Your Perfect Assistant!

Having trouble with companies that don’t honor their policies and refuse chargebacks and refunds? If a company has wronged you, DoNotPay can help you send demand letters to them in small claims court, without having to waste thousands on lawyers.

Our award-winning app can help with a variety of other issues, such as:

DoNotPay Handles All Manner of Tedious Tasks for You

If you’re strapped for time, DoNotPay can help you complete tedious tasks with a few simple clicks.

Here are just a few activities you can complete with DoNotPay in minutes instead of hours:

Want your issue solved now?