Reaching a Samsung Customer Service Rep in a Snap

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Skip the Phone Queue When Reaching Samsung Customer Service

Samsung Electronics is the world's largest information technology company by revenue. The company has been around for over 75 years during which time they have produced hundreds of different products.

Samsung makes a number of different devices, like smartphones, home appliances, tablets, and TVs. Its most popular products are smartphones.

As of March 2020, there have been over 900 million active Samsung users, claiming more than a quarter of the global smartphone market.

Despite the fact that the company is extremely popular, users aren’t always thrilled with the service they get. It’s not uncommon for people to report having issues with their smartphones and other devices. If you are one of them and you’re also having issues with Samsung service, contacting the company’s customer service should be your next step.

Since getting in touch with Samsung customer service isn’t always super easy, we provide you with an option to skip waiting on hold. , and use our product to jump the phone queue and avoid the never-ending waits!

How Can I Contact Samsung Customer Service Myself?

Before you pick up the phone or use another contact method to reach customer service, try checking Samsung’s website. The company has a list of commonly asked questions on their FAQ page, so it’s quite possible you’ll find the answers you need there and avoid having to call customer service. You can find assistance for various samsung devices and products, including the answers to the questions listed below:

  • What is my Samsung account username?
  • Is there an amount limit like paying with a contactless card?
  • How can I update the phone number I used for registration?
  • How do I delete my Samsung account?
  • Where can I find the Samsung account verification email?
  • Can I use Samsung Pay abroad?
  • What devices support Samsung Pay?
  • What payment cards can I save in Samsung Pay?
  • Why should I use Samsung Pay instead of my bank cards?
  • What should I do if I forget my Samsung account password?
  • If I need help, who can I contact?

In case you don’t find the help you need on their website, here’s how you can contact Samsung’s customer service reps:

  1. By phone
  2. Online
  3. Through chat support
  4. On social media

Contacting Samsung Customer Service by Phone

To speak with a Samsung support agent directly, dial 1-800-726-7864 and inquire about the info you need.

Check out the table below for details about Samsung customer service working hours depending on the department:

DepartmentWorking Hours
Mobile supportFrom 8 a.m. to 12 a.m. ET daily
Home Electronics & Appliance supportMonday through Friday, from 8 a.m. to 12 a.m. ET

Saturday, from 9 a.m. to 6 p.m. ET

IT & Computing supportMonday through Friday, from 8 a.m. to 9 p.m. ET

Not only can DoNotPay help you skip the phone queue when calling Samsung customer service, but we can also help you:

Reaching Samsung Customer Service Online

You can visit Samsung’s Contact Us Page and choose to track your order, request a service, or get help with your order online. You’ll need to provide the required information to get started and complete the instructions provided on the website.

Keep in mind that this isn’t the easiest way to get the assistance you seek and it can get quite confusing following the instructions on your own. Calling a support rep would provide you with direct responses to any of your questions, and it would save you more time than trying to navigate the prompts online.

Messaging Samsung Customer Service Through Chat Support

If you don’t want to call customer service, chatting with Samsung’s support agents is an alternative option. Here’s how it works:

  1. Go to Samsung Customer Care Page
  2. Click on Chat With Us
  3. Select Start Chat
  4. Provide the necessary info
  5. Follow the rest of the instructions

In case the automated assistant can’t provide the answers to your questions, you’ll be able to chat with a human.

Getting in Touch With Samsung Customer Service On Social Media

Did you try everything, but you couldn’t find the answers you needed? If you’ve exhausted every other option, you can try messaging Samsung on Facebook or Twitter.

While the company claims they are active on social media, it’s not uncommon for customers’ messages to go unanswered. Samsung probably gets thousands of messages and requests daily, so your question or comment might slip through the cracks. That is why your most reliable option is to call customer service and get the help you need on the spot.

Contact Samsung Customer Service in Seconds With DoNotPay

Waiting on hold is one of the most tedious tasks. You can’t put down your phone and do something else because a customer service representative might pick up any moment.

If they pick up and you’re not there, they’ll just hang up and move on to the next customer, so you’ll have to go through the entire process again.It sucks being glued to your phone for 30 minutes straight just to voice your complaint.

That’s why DoNotPay offers you a much more convenient option! With our award-winning app, you don’t have to waste a single second. DoNotPay will contact the company for you and notify you as soon as a customer service agent picks up.

Here’s how you can connect with Samsung customer service with DoNotPay:

  1. through your web browser
  2. Search for our Skip Waiting on Hold product
  3. Type in Samsung and click on the company name
  4. Click Call Now

That’s all there is to it! We’ll dial the company for you and display the average waiting time on your screen. As soon as a customer support agent picks up, the app will automatically notify you so you can get the answers you’re looking for right away.

With DoNotPay, you won’t have to wait on hold ever again!

Samsung Wronged You? DoNotPay Helps You Fight Back!

Customer satisfaction isn’t always a business’ first priority. If a company is giving you trouble, DoNotPay can help you get your money back or even send demand letters to the business in small claims court!

Our award-winning app can also assist you in filing insurance and warranty claims, as well as help you request an item return and gift card cash back. If you’re short on cash, DoNotPay can also help you find unclaimed money, as well as show you how to lower your bills.

Bypass the Bureaucratic Maze With DoNotPay

Sick of filling out dozens of papers and wasting countless hours on tedious bureaucratic processes? DoNotPay has a variety of solutions for you that will both save you a ton of time and spare you the headache!

With a few clicks, DoNotPay can help you:

Want your issue solved now?