How To File a Rent-A-Center Complaint the Easy Way

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How To File a Rent-A-Center Complaint

Rent-A-Center is the largest rent-to-own company in the United States. Unfortunately, the company has a history of complaints from customers who say that their customer service is terrible, that they don't have enough merchandise on hand, and that they provide customers with vague and confusing contracts.

The company has a number of different rent-to-own contracts, including the Flexible Payment Plan and the No Credit Needed Plan. Customers say that they don't provide a clear explanation of how much these plans cost, and some customers say that they were charged amounts that were not in their initial contract with Rent-A-Center.

People also complain about the policies and procedures at Rent-A-Center's stores. Frequently, the company has been accused of not having the merchandise that they advertise available for rent at their stores.

Customers also complain about the way in which Rent-A-Center is run, stating that the company's customer service is borderline controversial. The Rent-A-Center corporation has been accused of treating their customers poorly, with employees being extremely rude to customers.

Customers also state that the company's website is outdated and provides little information to customers about how to rent items or where their nearest locations are.

In this article, we'll show you how to file Rent-A-Center complaints and, if the company ignores your issue continuously or refuses to resolve your issue, send demand letters to them in small claims courts.

How To File Rent-A-Center Complaints

If you've had a bad experience with the company and want to file a complaint, the first thing that you need to do is contact the company's customer service department by calling 1-800-422-8186.

The standard waiting times are between thirty and sixty minutes, and the customer support agents often cannot help you resolve the issue immediately.

The second way to get in touch with the company is through the contact form on their website. The advertised response times are within 48 hours.

If you don't receive a response from the company's customer representatives within five business days, you can consider filing a Rent-A-Center corporate complaint by mailing the complaint letter to the company's corporate office.

Ways To File Rent-A-Center Complaints
MailATTN: Customer Service, 5501 Headquarters Drive, Plano, TX 75024

How To File Rent-A-Center Corporate Complaints

Contacting the company that has wronged you and asking them to rectify the situation rarely bears any fruit.

If you can't get a response from Rent-A-Center or if the company refuses to resolve your issue, you can turn to one of the following agencies for assistance:

  • The Better Business Bureau (BBB)
  • The Federal Trade Commission (FTC)

Alternatively, you can contact your district's Attorney General and ask for assistance in filing a lawsuit against the company for failing to respond to your complaint or if they have ignored your issue.

Have a Rent-A-Center Corporate Complaint? File It With the BBB

The Better Business Bureau is a nonprofit agency that aims to protect consumers from bad business practices.

If you have filed a complaint with Rent-A-Center and the company has refused to respond to your complaint, you can file a complaint against the company at the Better Business Bureau’s website.

File a Rent-A-Center Complaint With the FTC

The Federal Trade Commission is the government organization that protects consumers from bad business practices by filing lawsuits against companies that violate consumer rights.

The FTC also provides assistance to consumers who want to file a lawsuit against companies for fraud.

If you can't get any help from the BBB or you've been unsuccessful in getting Rent-A-Center to respond to your complaint, you can submit a formal complaint with the Federal Trade Commission here.

Don’t Want Your Rent-A-Center Complaints To Be Ignored? Send Demand Letters To Rent-A-Center in Small Claims Court!

If you feel that you've been wronged by the company, you can send demand letters to them in small claims courts.

The first thing that you need to do is find your state's small claims court website and locate the forms that you'll need to fill out for your Rent-A-Center case.

Most states have court websites that allow you to file a case online without paying any filing fees or court fees. If that's not the case, you'll have to visit the court in person and file the lawsuit with the court's clerk.

Keep in mind that you'll also need to send Rent-A-Center a demand letter notifying the company of your intent to send demand letters to. This gives them the opportunity to settle the matter outside of court by paying you the damages you are seeking.

The demand letter must include the following information:

  • The names of both parties (you and Rent-A-Center)
  • The date of the incident
  • The details of the case
  • The amount that you are seeking in damages (the specific dollar amount)

A description of your lawsuit, including the wrongs committed by the company and how much you've been damaged by their actions.

In some states (California, for example), you'll also have to include proof that you tried to resolve the issue with Rent-A-Center on your own, such as email correspondence with the company.

If Rent-A-Center fails to respond or rejects your offer, the case will go to trial, and if you win, the judge will order the company to compensate you for the damages caused.

Are You a Victim of a Rent-A-Center Scam? Send Demand Letters To Rent-A-Center With the Help of DoNotPay

Putting together a case against Rent-A-Center and filing court documentation is a complex and time-consuming process. To make matters worse, you might need to hire a lawyer and spend more money on the process that you’d like to.

Thanks to DoNotPay, you can keep that cash in your pocket. Our app will help you get the justice you deserve without dealing with bureaucracy or spending thousands on lawyers that specialize in small claims.

Our AI-powered app will assist you in suing Rent-A-Center in small claims court by filling out all the necessary court documentation and creating a demand letter in minutes!

All you need to do is take the following steps:

  1. Sign in to your and click on the Complaint Letters product
  2. Let us know how much money Rent-A-Center owes you
  3. Select the reason for your lawsuit
  4. Answer our bot’s questions and include any evidence that may help us build your case

Once you have completed the form, we will use your information to create a professional demand letter. We will then send it to Rent-A-Center on your behalf and put pressure on them to resolve the complaint in a timely manner.

If the company doesn’t provide you with a response within 15 days or if they refuse to compensate you, DoNotPay will help you take them to small claims court.

Want to know whether Rent-A-Center gives refunds? Look into our guide to find out.

Have Any Other Complaints?

DoNotPay will lend a helping hand no matter which company you want to file a complaint with—be it eBay, Lyft, Nike, DIRECTV, Tracfone, Microsoft, or United Airlines.

Skim through our guides to learn more about the claim-filing procedures.

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