How to Reach RCN Customer Service the Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Contact RCN Customer Service the Easy Way

If you are interested or have problems with RCN services, you can reach RCN customer service by calling 877-726-2455. The problem comes with the long waiting time before a customer care agent helps you. That's why DoNotPay is here to ensure that you call without waiting on hold.

DoNotPay will call RCN customer service on your behalf and wait in line. Immediately an RCN support agent takes your call, DoNotPay will send you an alert so that you can find the help you came looking for. Another advantage of using DoNotPay is accessing it through our app or .

When contacting RCN customer service, you no longer have to wait for over 20 minutes to speak to an agent. Learn how DoNotPay can help you contact RCN customer service the easy way.

RCN Support Contact Email and Number

RCN has many options for reaching them. Besides, even though most RCN customer service contacts work, you can still reach them through Astound customer service contacts.

1. RCN customer service phone number

Reaching by calling them is the most effective way of getting help. Not only is it available all the time, but also more reliable. RCN customer support offers the following numbers for communication with their customers:

Customer care services 877-726-2455
New Customer888-715-3291
Deals and Packages888-858-0822
Moving and Address change877-318-2092
Astound Broadband powered by RCN services(800) 427-8686

2. RCN support mail

You can also reach customer care by logging into your RCN webmail account, where you can email them your inquiries.

3. In-Person

You can also visit Astound offices to have your problem solved.

Where to Find Quick Help for Your RCN Problems

To find quick help for your RCN concerns, check out the RCN help page or the Astound help page. Here, you can search for any commonly experienced issue depending on the available categories. You'll find ultra-fast answers to your questions and how to solve various tussles.

You can also check out their YouTube channel to see if a video can help you solve your problem. Answers to your questions are also found on the Astound welcome page or Astound support page.

Like many modern companies, RCN uses social media to communicate with its customers. When you contact RCN within social media hours, you'll probably get an immediate response to your problem. Therefore, you can reach customer support through:

When communicating with RCN customer service, here are a few tips to get immediate help:

  • You should send both public and private messages or tweets.
  • You should also remember to be polite because RCN deletes comments that are considered rude and misleading.
  • You should have your account information ready, including your account number, phone number, or email address.

RCN Corporate Address

650 College Road East

Suite 3100

Princeton, NJ 08540


Tel: (703) 434-8200

RCN headquarters are located in New Jersey, and you can use their corporate address to reach its executives or visit them. If you plan to pursue a lawsuit against RCN in a small claims court, you can serve RCN or send a demand letter to this address.

Can I Send Demand Letters To RCN in Small Claims Court?

If you feel that you've been wronged and RCN refuses to own up to their mistake and compensate you for the damages caused, you can send demand letters to RCN in a small claims court. Here's how we can help with the process:

  1. DoNotPay generates a demand letter you can send to RCN to try to settle things out of court.
  2. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve RCN, which will tell them that they are being sued. You should also specify a reason for which you are suing them.
  5. Finally, show up in court! DoNotPay will provide a script you can use before the judge.

Common Reasons Why People Contact RCN Support?

Let's look at some common reasons people contact RCN customer support. People call RCN support to:

  1. Cancel a service, like canceling cable TV while keeping the internet.
  2. You lost your Wi-Fi password.
  3. To downgrade your services.
  4. When the cable is not loading, or you see an error message.
  5. You are not connected to the internet.
  6. To inquire about any promotions available.
  7. RCN boxes are not working
  8. The internet has been out after a significant weather event like snowfalls.
  9. To end their services or inquire about their bills.
  10. To inquire about the amount of money you should pay to restore services.

It is common to have problems with RCN customer service. However, reaching customer care is more strenuous and complicated. After placing your call, you'll have to wait on hold before getting help. Imagine having your internet down or a problem that needs immediate attention, then waiting in line before reaching a customer care agent? Frustrating. Right?

That's why DoNotPay simplified the whole process to help you skip the phone queue. With DoNotPay's Skip Waiting on Hold product, you can let us call RCN customer support on your behalf. We will wait in your place and let you know when help arrives.

Get in Touch With RCN Customer Service Using DoNotPay

DoNotPay helps ensure that you save more time when calling any customer service phone number. Calling customer care services can be very frustrating. You wait in line, and sometimes your calls go unanswered. Luckily, DoNotPay can help you effortlessly reach any customer care service without wasting your precious time.

Whenever you have a problem with a company's products or services, here is how you can use DoNotPay to skip the phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.

Having Trouble Reaching a Company's Customer Service?

You can save time by having DoNotPay call and wait on your behalf for any company. Whether you would like to get in touch with:

Or any other company's customer care support, DoNotPay has an easy way to help you reach them.

What Other Ways Can DoNotPay Help You?

Do you have any other problems? Check out how DoNotPay can help you. Our products can help you:

You should not let problems overwhelm you when DoNotPay can handle everything on your behalf.

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