Contact Pottery Barn Customer Service The Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Pottery Barn Customer Service The Easy Way

Like most big-box retail outlets, communications issues seem to be the "new norm." seems to be particularly inconsistent in not just its quality, but in the inconsistency of its messages. That's what people by far most commonly report contending with when discussing issues with Pottery Barn staff members. Even a "CTRL+F" search through their terms of service for the term "contact" shows a pretty irresponsible company culture of how they use data and information.

We'd like to help by making it easier for people frustrated with to get through their phone queue as efficiently and effortlessly as possible with our robo-dialer that holds your place for you. We'll also show you how you can get the info needed to resolve your issues with Pottery Barn and share our other great services which can help you take them to small claims court, get a refund, file a complaint against them, and more.

In a spirit of resolution, we hope that it helps bring the level of service up across the board – and we mean corporate boardrooms everywhere.

Pottery Barn Support Contact Number and Email

Phone (USA)1.888.779.5176
Alt. Phone (USA)1.800.541.1262
Fax (USA)1.702.363.2541
Phone (Canada)1.855.860.1079
Phone (Australia)0011 800 15002222
Phone (all other nations)+800.15002222
Phone (outside of USA)405.717.6139
Customer Service
Web form

At least for the online web form, Pottery Barn states, "[W]e will try to respond within 3 days." Their terms of service (linked above) mentions their occasional need to contact customers about billing, shipment, or other order information, but it seems they do so at their leisure, and as for your attempts to contact them, there is no mention of a time frame they hold themselves to.

In the event your Pottery Barn issue has to do with a Leesa Hybrid mattress that you purchased through Pottery Barn, you can contact Leesa by:

  • Calling them at 888-725-3372, or
  • Email them at

The certified B-Corp requires a return within 100 days, and their return shipping is free.

Where To Find Quick Help for Problems With Pottery Barn

The Pottery Barn customer service page is a good starting point for any self-help you might be able to get.

When you need to get a hold of someone live, though, you could try this multi-pronged approach. Use as many of these methods at the same time as you have easy access to, and see where the first (good) response comes through:

  1. Call the store in question (if not online); they often don't have the same kinds of automated phone mazes
  2. Leave messages on Pottery Barn's Facebook & Twitter pages – companies often respond faster when they think their public image is at stake
  3. Do the same thing on the Pottery Barn Reddit page
  4. Email Pottery Barn at the most relevant addresses listed above
  5. Call the relevant nation-specific phone numbers (also linked above)

The best thing to do is post only what you want the general public to see, then get the first Pottery Barn contact you get to guarantee you fast turnaround or else keep (mildly, and in a friendly enough tone) hammering away. Once in a private mode of communication, you'll want to tell them the details of your order.

Given their penchant for aberrant billing practices, we recommend not giving reps any payment info unless absolutely necessary, and even then, do so only through the most secure portal. Otherwise, monitor your payment statements like a hawk, and don't hesitate to contact your bank or credit card company's fraud department.

Pottery Barn's Corporate address

The Pottery Barn headquarters is located in San Francisco at:

3250 Van Ness Avenue

San Francisco, California [94109]

There is another corporate office nearby, which you may need to use for other reasons, according to which department has caused you some wrong:

151 Union Street

San Francisco, California [94111]

When you know the specific employee your complaint and attempt at resolution is best suited for, send it "Attn: (their name)" to the appropriate address. This goes for any legal notice and demand or service process letters.

Here is a list of all Pottery Barn retail outlets, so you can be clear about location contact info in any of your correspondence with Pottery Barn's home office, or if you intend to seek resolution with your local Pottery Barnyard retail front.

If Pottery Barn Refuses to Help Me, Can I Sue Them in Small Claims Court?

Undoubtedly. If Pottery Barn employees, or anyone on Earth, hurts you or causes you financial and other property damage, you can absolutely sue them in small claims court. You just need an ally to show how easy it truly is, and DoNotPay can be that ally. Here's how it works:

  1. DoNotPay will create a customized demand letter that you'll need to send to Pottery Barn, let them save face, and try to settle the matter with you.
  2. If (or when, most often) it goes unanswered, you'll begin the court process. DoNotPay will help you fill out the correct court forms and send them where they need to go.
  3. Next, you'll file an official court complaint. Article 1 Legislative courts though they are, it's what we've got to work with. DoNotPay guides you through this process step by step.
  4. You'll then officially serve Pottery Barn executives, letting them know that they are being sued and why.
  5. Finally, show up in court! DoNotPay will create a script that will help you say the minimum you have to so that the administerial clerk/judge-like character will give you the ruling in your favor.

Common Reasons People Contact Pottery Barn Support?

Most of the vast numbers of Pottery Barn complaints are related to completely inconsistent messages. The reason people are so frequently put in these situations amounts to what appear to be stated attempts to fix a problem that, when followed up on (by the customers' own initiative), didn't even happen. This puts the customers in a position of needing to start totally from scratch, with more time wasted, money lost, promised refunds still out of reach, and shipments delayed (by even several months).

People also report not receiving items but being told their computer says that they did, having their shipments delayed but then not getting a time extension on the refund date, not charging for purchases and then suddenly charging double, defending themselves for doing that, easily broken furniture, and getting attitude for not wearing face accessories.

It seems the latest Pottery Barn slogan is "Covid did it" and "we got a new warehouse" – at least, those are the most common excuses people report hearing. Perhaps the record, though, is that a customer's issues were addressed by telling them that the couch cushions they purchased were not for sitting on. It's always interesting to hear the last gasps of corporate sanity, but that one surprised even our AI Consumer Champion.

Get in Touch With Pottery Barn Customer Service Using DoNotPay

It's plain to see that it doesn't always help in the ways you expect, even when you do manage to reach one of the Pottery Barnyard crew. However, sometimes, it's just about the principles… and building a legal administrative record so you can take them to small claims court and hold them accountable. Either way, we got your back.

When you need to quickly reach someone who doesn't want to be reached, the best DoNotPay service to accomplish this as soon as humanly (well, robotically) possible is our Skip Waiting on Hold robo caller.

Don't let the Pottery Barn hold music be the last thing you hear before you throw it all away, move to South America, and become an alpaca rancher – because DoNotPay can help you cut down the hold times, save your place in line, and notify you when Pottery Barn answers. What happens next is definitely going to be weird, but it's something.

Here's how to get started and skip Pottery Barn's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Practically Any Company

Though the thousands of BBB complaints for various Pottery Barn stores take the cake, this kind of issue is nothing to be surprised about by now. For the same extra-low price, you'll be able to cut through phone queues almost anywhere – and a whole lot more than that. No matter in what industry, you can get the one-on-one support you deserve when outsourced and understaffed conglomerates give you the runaround.

See if some of our most popular customer service tutorials have further help you need in slicing through your share of the red tape:

What Else Can DoNotPay Do?

We aren't just working on phone support line solutions – we are a full suite financial-administrative-legal-industry-resolution machine:

For far less than a dollar a day, you can have all of this at your disposal – why wait?

Want your issue solved now?