Reach PenFed Customer Service Without Waiting on Hold

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Easily Manage PenFed Customer Service with the Help of DoNotPay

In operation since 1935, Pentagon Federal Credit Union is one of the most stable financial institutions in the United States. It offers competitive rates and incentive programs on a wide range of banking, credit, and investment products. Providing financial resources to more than 2.5 million members worldwide requires an extensive department contact list.

If you're uncertain about which PenFed customer service team to contact, DoNotPay can help.

DoNotPay understands how frustrating it is to be transferred to several different agents, each requiring you to repeat your personal information and reason for calling. It created a robot to dial the number for you, connecting you to the person you need to reach. All that's required of you is to simply access the DNP log-in page from your web browser. DoNotPay will take care of dialing the correct number and waiting on hold. The line connects for you when a human picks up the phone.

PenFed Customer Service Contact Numbers and Emails

You may contact PenFed customer service by phone, email, postal and express delivery, or FAX. The general contact information follows:

By Phone

  • Member Service Phone
Main U.S.: 724-473-6333 (724-4PENFED), or 1-800-247-5626

Representatives available:

  1. Monday - Friday: 7:00 am to 11:00 pm Eastern Time
  2. Saturday: 8:00 am to 11:00 pm Eastern Time
  3. Sunday: 9:00 am to 5:30 pm Eastern Time
  • Toll-Free International Phone Numbers
  1. Spain: +900-99-1013
  2. Italy: +800-876204
  3. Germany: +0800-818-5360
  4. U.K.: +0800-89-1401
  • Overseas Direct Dial
1-541-225-6700
  • TTY (For The Hearing Impaired) Member Services
  1. Toll-Free U.S.: 1-800-225-6378
  2. Eugene, OR: 1-541-225-6801

By Email

Online Help CenterRepresentatives available 24/7

By Postal and Express Delivery

  • General Mail
  1. PenFed Customer Service, Alexandria, VA Office

Box 1432

Alexandria, VA 22313-2032

  1. PenFed Customer Service, Omaha, NE Office

Box 247009

Omaha, NE 68124-7009

  • Express Delivery (UPS, Fedex, Other)
  1. PenFed Customer Service, Alexandria, VA Office

2930 Eisenhower Avenue

Alexandria, VA 22314

  1. PenFed Customer Service, Omaha, NE Office

13220 Fort Street

Omaha, NE 68164

By Fax

  • General Fax
  • Toll-Free Fax Numbers
  1. US 1: 1-800-557-7328
  2. US 2: 1-800-278-2212
  1. U.S.: 1-800-557-7328

or 1-800-278-2212

  1. Belgium: +0800-74364
  2. Italy: +800-876224
  3. Spain: +900-94-1156
  4. Germany: +0800-818-5370
  5. U.K.: +0800-89-1422
  6. Japan: +00531-11-3681

Credit Cards

If you have a question or experience a problem with a PenFed charge card, the credit union breaks down contact information into the following categories.

  • Card Activation & PIN Set or Reset
1-877-856-9690

Dial the country's exit code (00 in many countries) +1-531-210-3511

  • Lost/Stolen Card or Report an Unauthorized Transaction
1-866-820-8875
  • Credit Card Payments (Please note that cash payments are not accepted by mail)
PenFed Credit Union

Box 247009

Omaha, NE 68124-7009

Purchase Alerts

An effective way to keep track of your credit card activity is through PenFed's Visa Credit Alert program. You'll receive real-time alerts for any transactions, and you can choose any additional alerts you want. Receive updates by text or email.

Secure Remote Commerce (Click to Pay)

If you're a merchant, and you want to provide your customers with a secure shopping experience, PenFed customer service provides a dedicated line to assist you. Contact a representative by phone or email.

Credit Card Rewards

Points and Travel Rewards

Manage your credit card rewards by logging into your account at www.penfed.org.

Pathfinder - Priority Pass

PenFed offers its Pathfinder Reward Visa Signature cardholders a variety of perks, including complimentary Priority Pass membership. Once you're enrolled, you may access more than 1300 exclusive airport lounges around the world.

To know more:

  • Phone: 1-855-241-9239

Power Cash Rewards

PenFed offers its members a variety of opportunities to earn cash rewards by using one of its four Signature credit cards. You have several options, beginning with one requiring a $95 enrollment fee for an initial FICO score of 690. The other three cards don't have annual fees. Each of them offers a 0% APR for balance transfers for the first 12 months, and they have generous cashback bonuses.

To find out more about your individual rewards, log into www.penfed.org and enter your account information.

Mortgage Contact Information

Whether you're interested in applying for a mortgage through the credit union, or you have questions about your account, PenFed customer service has contact information for each aspect of your loan.

For inquiries about your mortgage:

  • First & Second Mortgage Information & Applications
Toll-Free U.S.: 1-800-970-7766

Representatives available:

  • Monday-Friday: 9:00 AM - 10:00 pm EST
  • Saturday: 9:00 AM - 6:00 pm EST
  • First Mortgage Servicing
Toll-Free U.S.: 1-800-585-9055

Representatives available:

  • Monday-Friday: 8:00 AM - 8:00 pm EST
  • Saturday: 8:00 am - 5:00 pm EST

For inquiries about mortgage, loan payments, or your account, via Mail:

  • Deposits Or Loan Payments

Cash deposits aren't accepted by mail)

Box 1400

Alexandria, VA 22313-2000

Box 247009

Omaha, NE 68124-7009

  • Mortgage Payments

Please, don't send cash payments by mail.)

P.O. Box 679260

Dallas, TX 75267-9260

  • Mortgage Clause

Contact for information regarding mortgage clauses for first mortgages, equity loans, and equity lines of credit to the following.

Pentagon Federal Credit Union

P.O. Box 2489

Sioux City, IA 51106

  • Mortgage Concerns

If you have a mortgage question, have noticed an error, or have any other concerns, contact PenFed in writing at the following address:

Pentagon Federal Credit Union

Attn: Department Q

P.O. Box 560130

The Colony, TX 75056-0130

Please include the following in your correspondence:

  1. Borrower's name
  2. Account number
  3. Description of the problem

MORTGAGE TRUSTEES

Contact the mortgage trustee in your area for notice or process of service.

  1. Clear Recon Corp 520 S 4th ST, STE 360 Las Vegas, NV 89101
  1. Crawford Law Group PLLC 120 N George Street, 3rd Floor Charles Town, WV 25414
  1. Jackeline S. Fountain Building 673, South Terminal Road Fort Buchanan, PR 934
  1. Steven Greene 315 High Street Maryville, TN 37804
  1. Michael H. Hekman, c/o Weinstein & Riley, P.S. 2001 Western AVE, STE 400 Seattle, WA 98121
  1. Lender's Title Solutions 3689 Tampa RD, STE 300 Oldsmar, FL 34677
  1. Kevyn Myers 7940 Jones Branch Drive McLean, VA 22102
  1. Deborah Ames Naylor 7940 Jones Branch Drive McLean, VA 22102
  1. Pentagon Federal Credit Union 2930 Eisenhower Ave. Alexandria, VA 22313
  1. Rodney Raszler 13220 Fort St. Omaha, NE 68164
  1. David L Ricker 1100 NW Loop 410, STE 260 San Antonio, TX 78213
  1. Ben Sizemore 7940 Jones Branch Drive McLean, VA 22102
  1. Substitute Trustee Corporation 12400 Olive BLVD Saint Louis, MO 63141
  1. Weinstein & Riley, P.S. 250 Broadalbin ST SW Albany, OR 97322
  1. Gerald D. Wygant, Attorney at Law 521 SW Clay Street Portland, OR 97201

Titles For Collateralized Loans

Titles for collateralized loans may be sent by mail or Federal Express.

  • Mail
P.O. Box 255483

Sacramento, CA 95865-5483

  • Federal Express
Pentagon Federal Credit Union

C/O FDI Management

9750 Goethe Road

Sacramento, CA 95827

Phone 1-800-247-5626

  • Mortgage Fax Number
Your inquiry regarding your mortgage or fixed equity loan may be sent via FAX at 1-703-633-7091

If PenFed Refuses To Help Me, Can I Sue Them in Small Claims Court?

If you feel you have a valid legal grievance, and PenFed refuses to admit their mistake and pay what they owe you, you can sue them in small claims court:

  1. DoNotPay generates a demand letter you can send to PenFed Credit Union to try to settle things out of court.
  2. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve Pentagon Federal Credit Union, which will tell them that they are being sued. You should also specify the reason for which you are suing them.
  5. Finally, show up in court. DoNotPay will provide a script you can use before the judge.

Common Reasons People Contact PenFed Support

Because PenFed offers such a variety of financial products, credit union customers may have a variety of questions or concerns that require contact with PenFed customer service.

Some common situations include:

  1. Problem accessing the account online
  2. Incorrect balance or deposit
  3. Charged invalid late fee
  4. The ATM won't accept PIN
  5. Late mortgage payment

Whatever your concerns, trying to locate the correct department or person, and waiting on hold for them can be frustrating. Fortunately, DoNotPay has an efficient solution.

Get in Touch With PenFed Customer Service Using DoNotPay

DoNotPay realizes your time is valuable. DoNotPay takes the frustration out of finding the right person. Its automated system locates the correct number and waits on hold for you, notifying you when a customer service rep picks up the line. You just need to explain to one person what your concerns are, and move on to a solution without all the headaches.

Here's How You Can Use DoNotPay To Skip the PenFed Phone Queue

  1. Open your web browser and sign up for DoNotPay. 
  2. Type in Skip Waiting on Hold and select the product. 
  3. Search for the company you'd like to call. 
  4. Click on the name of the company and have us do the work for you.

DoNotPay Can Help You Skip the Phone Queue at More Than 10,000 Companies

DoNotPay's reach includes access to a wide range of industries and company support phone numbers. DoNotPay is here to help when you need it most. DoNotPay has included a small sample of the available contact information it has prepared as a service to clients like you.

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