ByEasily Manage PenFed Customer Service with the Help of DoNotPay
In operation since 1935, Pentagon Federal Credit Union is one of the most stable financial institutions in the United States. It offers competitive rates and incentive programs on a wide range of banking, credit, and investment products. Providing financial to more than 2.5 million members worldwide requires an extensive department contact list.
If you're uncertain about which team to contact, DoNotPay can help.
DoNotPay understands how frustrating it is to be transferred to several different agents, each requiring you to repeat your personal information and reason for calling. It created a robot to dial the number for you, connecting you to the person you need to reach. All that's required of you is to simply access the DNP log-in page from your web browser. DoNotPay will take care of dialing the correct number and waiting on hold. The line connects for you when a human picks up the phone.
PenFed Customer Service Contact Numbers and Emails
You may contact PenFed customer service by phone, email, postal and express delivery, or FAX. The general contact information follows:
By Phone
| Main U.S.: 724-473-6333 (724-4PENFED), or 1-800-247-5626
Representatives available:
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| 1-541-225-6700 |
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By Email
| Online Help Center | Representatives available 24/7 |
By Postal and Express Delivery
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Box 1432 Alexandria, VA 22313-2032 |
Box 247009 Omaha, NE 68124-7009 | |
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2930 Eisenhower Avenue Alexandria, VA 22314 |
13220 Fort Street Omaha, NE 68164 |
By Fax
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or 1-800-278-2212
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Credit Cards
If you have a question or experience a problem with a PenFed charge card, the credit union breaks down contact information into the following categories.
| 1-877-856-9690
Dial the country's exit code (00 in many countries) +1-531-210-3511 |
| 1-866-820-8875 |
| PenFed Credit Union
Box 247009 Omaha, NE 68124-7009 |
Purchase Alerts
An effective way to keep track of your credit card activity is through PenFed's Visa Credit Alert program. You'll receive real-time alerts for any transactions, and you can choose any additional alerts you want. Receive updates by text or email.
Secure Remote Commerce (Click to Pay)
If you're a merchant, and you want to provide your customers with a secure shopping experience, PenFed customer service provides a dedicated line to assist you. Contact a representative by phone or email.
- Support 24/7: 1-855-847-2032
- Overseas: 1-303- 967-1041
- Email to support@mail.checkout.visa.com
Credit Card Rewards
Points and Travel Rewards
Manage your credit card rewards by logging into your account at www.penfed.org.
Pathfinder - Priority Pass
PenFed offers its Pathfinder Reward Visa Signature cardholders a variety of perks, including complimentary Priority Pass membership. Once you're enrolled, you may access more than 1300 exclusive airport lounges around the world.
To know more:
- Phone: 1-855-241-9239
- Online: Prioritypass.com/PenFed
Power Cash Rewards
PenFed offers its members a variety of opportunities to earn cash rewards by using one of its four Signature credit cards. You have several options, beginning with one requiring a $95 enrollment fee for an initial FICO score of 690. The other three cards don't have annual fees. Each of them offers a 0% APR for balance transfers for the first 12 months, and they have generous cashback bonuses.
To find out more about your individual rewards, log into www.penfed.org and enter your account information.
Mortgage Contact Information
Whether you're interested in applying for a mortgage through the credit union, or you have questions about your account, has contact information for each aspect of your loan.
For inquiries about your mortgage:
| Toll-Free U.S.: 1-800-970-7766
Representatives available:
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| Toll-Free U.S.: 1-800-585-9055
Representatives available:
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For inquiries about mortgage, loan payments, or your account, via Mail:
Cash deposits aren't accepted by mail) | Box 1400
Alexandria, VA 22313-2000 Box 247009 Omaha, NE 68124-7009 |
Please, don't send cash payments by mail.) | P.O. Box 679260
Dallas, TX 75267-9260 |
Contact for information regarding mortgage clauses for first mortgages, equity loans, and equity lines of credit to the following. | Pentagon Federal Credit Union
P.O. Box 2489 Sioux City, IA 51106 |
If you have a mortgage question, have noticed an error, or have any other concerns, contact PenFed in writing at the following address: | Pentagon Federal Credit Union
Attn: Department Q P.O. Box 560130 The Colony, TX 75056-0130 |
Please include the following in your correspondence:
- Borrower's name
- Account number
- Description of the problem
MORTGAGE TRUSTEES
Contact the mortgage trustee in your area for notice or process of service.
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Titles For Collateralized Loans
Titles for collateralized loans may be sent by mail or Federal Express.
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| P.O. Box 255483
Sacramento, CA 95865-5483 |
| Pentagon Federal Credit Union
C/O FDI Management 9750 Goethe Road Sacramento, CA 95827 Phone 1-800-247-5626 |
| Your inquiry regarding your mortgage or fixed equity loan may be sent via FAX at 1-703-633-7091 |
If PenFed Refuses To Help Me, Can I Sue Them in Small Claims Court?
If you feel you have a valid legal , and PenFed refuses to admit their mistake and pay what they owe you, you can sue them in small claims court:
- DoNotPay generates a demand letter you can send to PenFed Credit Union to try to settle things out of court.
- If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
- After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
- You will then serve Pentagon Federal Credit Union, which will tell them that they are being sued. You should also specify the reason for which you are suing them.
- Finally, show up in court. DoNotPay will provide a script you can use before the judge.
Common Reasons People Contact PenFed Support
Because PenFed offers such a variety of financial products, credit union customers may have a variety of questions or that require contact with PenFed customer service.
Some common situations include:
- Problem accessing the account online
- Incorrect balance or deposit
- Charged invalid late fee
- The ATM won't accept PIN
- Late mortgage payment
Whatever your concerns, trying to locate the correct department or person, and waiting on hold for them can be frustrating. Fortunately, DoNotPay has an efficient solution.
Get in Touch With PenFed Customer Service Using DoNotPay
DoNotPay realizes your time is valuable. DoNotPay takes the frustration out of finding the right person. Its automated system locates the correct number and waits on hold for you, notifying you when a customer service rep picks up the line. You just need to explain to one person what your concerns are, and move on to a solution without all the headaches.
Here's How You Can Use DoNotPay To Skip the PenFed Phone Queue
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you'd like to call.
- Click on the name of the company and have us do the work for you.
DoNotPay Can Help You Skip the Phone Queue at More Than 10,000 Companies
DoNotPay's reach includes access to a wide range of industries and company support phone numbers. DoNotPay is here to help when you need it most. DoNotPay has included a small sample of the available contact information it has prepared as a service to clients like you.
What Else Can DoNotPay Do?
DoNotPay is in the business of helping its readers. Its services range from setting DMV appointments to finding missing money.
- DoNotPay helps with the small claims court process.
- DoNotPay assists with arranging DMV appointments.
- DoNotPay knows where to look to find unclaimed money.