4 Steps to Reach Optimum Customer Service Agents

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Reach Optimum Customer Service in a Snap

We have all been victims of waiting on hold to get assistance from a company's customer service. Research shows that, on average, an American spends between ten and twenty minutes every week on hold.

These minutes add up to a whopping 43 years in their lives. If you use cable TV and have tried calling , you will understand the frustration.

Optimum is a telecommunications company serving North Carolina, New Jersey, Connecticut Tri-state, and New York. The Fortune 500 company offers internet, mobile, home phone, and TV services and is the fourth-largest cable company in America.

Considering how many people the company serves, getting through to a customer service agent in a huge company is a nightmare. Waiting on hold is not only frustrating but time-consuming. However, you can use DoNotPay, the AI-powered robot assistant. It makes the call on your behalf and notifies you when an agent picks your call. How cool is that!

Optimum Support Contact Number and Email

In case of any complaint, you can reach Optimum customer service via the following channels:

PhoneThe general phone number for Optimum is 888-276-5255, and the average waiting time is between 7 to 30 minutes. To speak to a live person, press 1, then 0 until they transfer you.
Online ChatYou can contact customer support to voice your concerns or complaints via online chat. However, the chat connects you to a bot to solve your problem.

The automated assistant provides further links with the info you need. If the bot cannot help solve your issue, you can connect to a human or live expert. The bot will ask for your access code, name, phone number.

WebsiteYou can contact Optimum via their website https://business.optimum.net/support/contact
Social MediaTwitter: @OptimumHelp

Facebook: https://www.facebook.com/Optimum/

YouTube: https://www.facebook.com/Optimum/

Optimum Phone (Domestic)888-276-5255
Optimum Phone(International)N/A
Optimum EmailN/A
Optimum Facebookhttps://www.facebook.com/Optimum/
Optimum Twitterhttps://twitter.com/optimum/
Optimum YouTubehttps://www.youtube.com/user/Optimum
Optimum Mail AddressOptimum System Corp.

1111 Stewart Avenue,


NY 11714

Live Chat

Where To Find Quick Help For Your Optimum Problems

The fastest way to get to is via their online chat or social media handles. Calling the company is a frustrating and futile effort as you will stay on hold for even 45 minutes.

Most companies are faster at having someone solve complaints voiced over social media, so you are more likely to get a reply there. Not much to hope for, but it is worth a try.

Optimum Corporate Address

Optimum has its headquarters in Long Island, New York, and its corporate address is:

Optimum System Corp.

1111 Stewart Avenue,


NY 11714

If you need to send demand letters to Optimum in a small claims court, you need their corporate address. You will need the address to serve Optimum or send a demand letter.

If Optimum Refuses To Help Me, Can I Send Demand Letters To Them In Small Claims Court?

If Optimum wrongs you, yet they refuse to own up and pay your dues or refund an item, you can send demand letters to them in a small claims court.

Here is how DoNotPay helps in that process.

  1. DoNotPay generates a demand letter to Optimum to settle things out of court.
  2. If unanswered, fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve Optimum, informing them of the lawsuit. You must specify the reason for the case.
  5. Finally, show up in court. DoNotPay will provide a script to use before the judge.

Common Reasons People Contact Optimum Support?

People contact all the time for various reasons such as:

  • How do I switch from my internet provider to Optimum?
  • How can I lower my Optimum monthly rate?
  • I keep having buffering issues. How can I fix this?
  • How to change the Optimum Wi-Fi password
  • You overcharged me on my monthly bill.
  • I need to cancel my subscription
  • I can't sign into my account to pay my bill

Get in Touch With Optimum Customer Service Using DoNotPay

Not getting prompt service makes us furious when we pay for a service. It even gets more annoying when we have to call customer service support and stay on hold as if we have nothing better to do. To solve this issue, DoNotPay developed the Skip Waiting on Hold product. DoNotPay places a call to any customer support number and waits on hold while you attend to other things. As soon as an agent accepts your call, DoNotPay notifies you, and you can take over from there.

Here's how you can use DoNotPay to skip Optimum's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's all. DoNotPay notifies you the minute an agent picks up. You can speak to a customer support agent without having to spend time on hold.

What Else Can DoNotPay Do?

DoNotPay is an automated assistant that helps you save time and resources and also helps with:

Use DoNotPay for all your problems, and let us solve them for you, sparing you the hassle.

Want your issue solved now?