How to Contact Mercari Customer Service Easily

Advances in technology have made it possible to buy or sell products online without even having to communicate with others involved in the transaction. Unfortunately, not all transactions go smoothly, however, and issues with online accounts can occur. If you need to reach customer service for online marketplaces such as Mercari, it can be difficult to find out how to do so.

Seeking help from the website or app can result in extensive research, and it isn't always easy to explain your problem in writing. If you find a toll-free number to call, you can be on hold for far longer than you have time for. DoNotPay's new Customer Service product can help you connect with customer service without the pain points of research and waiting.

Contacting Mercari's Customer Service

Mercari is an online marketplace app that began in Japan in 2013. The company now has U.S. operations and has boasted more than 50 million downloads of its app, averaging over four stars in both the App Store and Google Play, with over 350,000 new listings every day.

Here’s how to get information and reach Mercari's customer service:

When attempting to contact customer service, there are a variety of clickable screens in the Help Page will take you to a message window where you can enter the nature of your issue and type a more detailed explanation.

Mercari also reports that its response time to help center inquiries is up to 24 hours.

Problems People Run Into When Attempting to Contact Mercari

Some of the complaints found on review sites regarding contacting Mercari's customer service include:

• Being unable to obtain adequate help from the help center.
• Difficulty reaching a live person to discuss the issue with.
• Unhelpful responses to emailed requests for support.
• A short and inflexible return policy.
• Long wait times to receive a response that doesn't necessarily fix the issue.

Reach a Live Person at Mercari Without Waiting on the Phone

Many problems that Mercari users encounter in the buy/sell transaction require the assistance of a live person. But, really, who has time to wait on hold to contact them?

If you don't have the time, rest assured that DoNotPay's Customer Service product can help. Just follow these four steps, and we will call customer service on your behalf and do the waiting for you.

1. Open your web browser and sign up for DoNotPay.

2. Type in Skip Waiting on Hold and select the product.

3. Search for the company you'd like to call.

4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will notify you the instant a customer service representative answers your call so that you can discuss your issue with a live person without having to wait on hold for them to pick up.

We Can Help You Contact Customer Service for Nearly Any Company

According to HubSpot, 72 percent of customers who have a good customer service experience will tell at least 6 people about that experience. If a person has a good customer service experience with a company, there is a 60-70 percent chance they will buy something from that company again, compared to a 5-20 percent chance of selling a product to a new prospect. Around 67 percent of customers are even willing to pay more for a brand that handles customer service well, and nearly as many say that they will switch brands without hesitation if a company's customer service department makes them feel like they're a number rather than an individual.

In spite of the importance to consumers of having a good experience, many businesses make it hard for their customers to contact them. This is a big turnoff for American consumers, who tend to say they have higher expectations of customer service since the COVID-19 pandemic began.

DoNotPay is able to put you in contact with customer support for more than 10,000 companies, including:

• Walmart
• Ubisoft
• Amazon
• Rockstar
• Marriott
• Mojang

If you don't see the name of the company you wish to contact, don't worry. We can likely help you get in touch with them without having to wait on hold.

Other Ways DoNotPay Can Help You Save Time and Effort

Saving time that you spend waiting on hold to speak to customer service is important. DoNotPay helps you save time and effort in dozens of other ways as well. Visit the pages below to learn about more of the products we offer.

• Use a virtual credit card for risk-free trials
• Find missing money
• File a complaint
• Get compensated for your airline flight
• Analyze terms of service
• DMV scheduling made easy
• File a claim in small claims court
• Save money on your bills

See all the ways that DoNotPay can help you save time and effort. Sign in or sign up today.