How to Get in Touch With Macy's Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Skip Macy's Customer Service Phone Queue

One thing that tends to draw humanity together is the hatred of customer service. It's not always the fault of the representative on the other end of the phone, but more so that it takes forever to even get to talk to a customer service representative. However, there is a way to skip the customer service phone queue entirely, so how can you do that with

DoNotPay has a product called Skip Waiting on Hold, and it does just that! You can skip a customer service phone queue by utilizing this wonderful service. DoNotPay will dial the customer service number for you, and connect you as soon as a representative is on the other end of the line! No more spending hours on hold to get an answer to your question. DoNotPay can do this for over 10,000 other companies too, such as Walmart, Rockstar, Mojang, Ubisoft, Amazon, and Marriott!

Macy's Support Contact Number and Email

Macy's doesn't have an email you can contact through, so, if you want to speak to a representative then you'll have to call the support department.

Macy's Customer Support/FAQ SiteMacy’s Help Center
Macy's Support Phone Number1-800-2896229

Most questions can be answered by the FAQ page, but more complicated issues will need to be dealt with over the phone.

Find Quick Help for Macy's Issues

Aside from the FAQ page, there isn't another help page on Macy's website, but you may be able to find an answer to your question or problem among the frequently asked questions. Another way of finding fast help is by taking your problem to social media. Some companies may be inclined to take care of a problem quicker if it's gone public on a site like Twitter or Facebook. It's always worth a shot!

Macy's Corporate Address

Macy's corporate headquarters are located at Seven West Seventh St. Cincinnati, OH 45202. Having the corporate address on hand may not seem useful at first, but it's a great help if you plan to take the company to small claims court for an unresolved issue.

Can I Send demand letters to Macy's If They Refuse to Help Me?

Yes! You can send demand letters to a company if they refuse to help you resolve an issue. If you've been wasting your time stuck in a phone queue and getting nothing out of it, why not get compensation for that wasted time? DoNotPay can help you take Macy's to small claims court, too.

Here's how DoNotPay helps with the process:

  1. DoNotPay generates a demand letter you can send to Macy's to try to settle things out of court.
  2. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve Macy's, which will tell them that they are being sued. You should also specify a reason for which you are suing them.
  5. Finally, show up in court! DoNotPay will provide a script you can use before the judge.

Common Reasons People Contact Macy's Customer Service Department

There are many reasons you may need to contact. The retailer sells a variety of things, ranging from clothing to even furniture. So it's not surprising they get a lot of questions regarding just about anything.

Some common reasons for contacting customer service include:

  • Tracking a package
  • Return policy
  • Consumer protection and notices
  • Applying for a Macy's credit card
  • Canceling an order
  • Checking the status of an order
  • Furniture care instructions
  • Wedding registry

Of course, these aren't the only reasons people contact Macy's customer service department. While some of the answers can be found online, the solution to the problem may still require contacting the company.

Skip the Phone Queue With DoNotPay

Fortunately, DoNotPay has a product for skipping a customer service phone queue. The average American spends a total of 43 days on hold with customer service during their lifetime. So, it's nice to know there's an alternative that doesn't mean you have to waste over a month of your life on hold. DoNotPay will do it for you!

Here's how to get started/Here's how you can use DoNotPay to skip Macy's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do?

DoNotPay can help you with almost any problem you run into, whether the problem is simple or complex. At the very least, they can guide you in the right direction for an issue you have to take care of yourself.

A few things DoNotPay can do for you including:

Don't try to tough it out on the line with customer service, let DoNotPay do the hard part for you.

Want your issue solved now?