Get in Touch With KitchenAid Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact KitchenAid Customer Service the Easy Way

Whether you're troubleshooting major appliances or wondering why your small kitchen tools broke after a couple of uses, you may need to get a hold of KitchenAid customer service. While this should be pretty straightforward, it often involves waiting on the phone to talk to a real person who can give you the help you need. HubSpot reported that the average call center hold time is 13 minutes, but chances are you'll start getting frustrated after just a minute or two. You shouldn't have to wait that long to get your questions answered.

Fortunately, DoNotPay can help you save time when it comes to contacting or any other company, including Amazon, Ubisoft, Rockstar, Marriott, Walmart, Mojang, and more. We'll dial the number for you, do the waiting for you, and connect you when we've made contact with a real human being.

KitchenAid Customer Service Contact Information

If you need to contact KitchenAid customer service, you have several options. First, make sure you have your appliance's model and serial number ready before you call. KitchenAid maintains a list that shows you where to find those numbers on your product.

With that information in hand, you can call, chat online, fill out the online contact form, or send your service request via mail. Make sure you direct your communication to the right department:

  • Major Appliances and Microwaves
  • Countertop Appliances, Kitchenware, and Kitchen Tools
  • Commercial Countertop Appliances

Major Appliances and Microwaves

Phone1 (800) 422-1230 on Monday and Tuesday, 8:00am-8:00pm EST or Wednesday through Friday, 9:00am-7:00pm EST
Online ChatVisit the Contact Us page and click the "Chat" link on Monday and Tuesday, 8:00am-8:00pm EST or Wednesday through Friday, 9:00am-7:00pm EST
Contact FormVisit the Contact Us page, scroll down, and fill out the required information

Mail: Send your information to KitchenAid, ATTN: Correspondence Team, 553 Benson

MailSend your information to KitchenAid, ATTN: Correspondence Team, 553 Benson Road, Benton Harbor, MI 49022

Countertop Appliances, Kitchenware, and Kitchen Tools

Phone1 (800) 541-6390 on Monday and Tuesday, 8:00am-8:00pm EST or Wednesday through Friday, 9:00am-7:00pm EST
Online ChatVisit the Contact Us page and click the "Chat" link on Monday and Tuesday, 8:00am-8:00pm EST or Wednesday through Friday, 9:00am-7:00pm EST
Contact FormVisit the Contact Us page, scroll down, and fill out the required information
MailSend your information to KitchenAid Countertop Appliances, 553 Benson Road, Mail Drop: 8060, Benton Harbor, MI 49022

Commercial Countertop Appliances

Phone1 (800) 584-4315 on Monday-Friday, 8:00 am-8:00 pm EST
MailSend your information to KitchenAid Commercial, 2000 N. M-63, MD 4600, Benton Harbor, MI 49022

How to Get Help From KitchenAid Customer Service Quickly

The Product Help page is a good place to start if you want to troubleshoot your issue on your own. Otherwise, the Contact Page will help you get in touch with the right department.

In some cases, you may have better luck reaching out via KitchenAid's social media accounts. A public complaint often encourages the company to respond more quickly. You can describe your general problem, and the representative will often take the conversation into your DMs to help you resolve the issue. You can share some information about the product on your post, though you'll want to take care to avoid publicly sharing information such as which store location you purchased the product at or which email you used to make the purchase. For your safety, you may prefer to share such information privately with the company.

What If They Refuse to Help Me? Can I Sue the Company?

Unfortunately, customer service doesn't always deliver the resolution you expect and deserve. If you feel like you've been wronged and KitchenAid is not helping you correct their mistake, you may be able to sue them in small claims court. DoNotPay can help with this, as well:

  1. Based on information about your situation, DoNotPay will issue a demand letter to KitchenAid in an attempt to settle the issue out of court.
  2. If the company doesn't respond to that letter, DoNotPay will help you fill out the court forms.
  3. We'll guide you through the process of filing an official complaint.
  4. KitchenAid will be served with the notice that you are suing them, and why.
  5. DoNotPay will provide a script you can use in court to make your case.

How to Contact KitchenAid Customer Service With the Help of DoNotPay

More than half of the people in the United States will spend 43 days of their life on hold with customer service. This is a massive waste of time, and it's incredibly frustrating when you find yourself at the waiting end of the phone. You may finally get in touch with someone only to realize you called the wrong service number, or you don't have the information you need to make a complaint or request the right help.

At DoNotPay, our Skip Waiting on Hold service ensures you won't have to waste that time. We'll call or any other company for you and hold your place in the queue. When a representative picks up the phone, we'll notify you so you can talk with the rep directly and get the help you need.

Here's how it works:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

It's that simple, and it works the same way for customer service at any company. It's just one of many ways DoNotPay helps you save time and money.

What Else Can DoNotPay Do?

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