How to Skip the Phone Queue and Speak to a Live Person at IRS

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Skip the Phone Queue and Speak to a Live Person at IRS

The Internal Revenue Service (IRS) is a United States federal government agency that collects taxes and enforces tax law. The IRS is tasked with enforcing tax laws for every type of taxpayer—from individual and corporate to high-wealth individuals and small businesses. The revenue service was originally established by a June 17, 1862 act of Congress called the "Revenue Act".

Many taxpayers want to know how they can reach IRS customer service to inquire about a number of things. If you’re among them and you are also looking for answers that only IRS representatives can answer, we’ll provide you with simple guides on where to go and who to call to get the necessary info.

Once you , you’ll be able to contact IRS customer service without waiting on hold for hours!

Contacting IRS Customer Service Yourself

Before you decide to pick up the phone and dial an IRS customer support agent, check out their website and see if you can find the answers you need there. The IRS website provides information on a wide range of topics, from using Where's My Refund to figure out the status of your return to obtaining a copy of past tax returns, checking the balance of your refund, getting answers about certain payment issues, and much more.

Once you visit their FAQ Page, you will see a variety of questions that taxpayers often ask. If you spot the one that interests you, click on it and see whether the answer you’re provided with is helpful or not.

Did the answers provided on the FAQ page fail to solve your current dilemma? Is the issue you’re having complex and something you can’t solve on your own? There’s no need to sound the alarm. Here’s how you can reach IRS customer service:

  1. Over the phone
  2. By mail
  3. In person

Calling IRS Customer Service

If you want to be provided with answers straight away, your best option is to call IRS customer service and let the support agent assist you on the spot. To do that, simply dial 800-829-1040 and explain your request.

The IRS offers additional numbers you can dial depending on your specific circumstances. Check out the table below for more details:

Contacting IRS Customer Service ForNumber
Non-Profit Taxes877-829-5500
Estate and gift taxes866-699-4083
Excise taxes866-699-4096
Overseas callers267-941-1000
Callers who are hearing impaired800-829-4059

IRS customer service should be available Monday through Friday, 7 a.m. to 7 p.m. Wondering when you should give them a call? Since IRS customer support lines are generally busier on Mondays and Tuesdays, you should call them any day from Wednesday to Friday.

The average time customers report waiting on hold is around half an hour or longer. Sometimes, you can end up waiting for over an hour.

To help you avoid having your phone glued to your ear while anxiously anticipating someone to answer, DoNotPay jumps in to help! Our app can wait in your stead and will alert you once a rep picks up, so you can relax and let us do the tedious work!

Mailing Your Request To IRS Customer Service

Mailing your request to IRS customer service may take a long time, but it still works. If you choose to use this contact method, consult the table below to learn how:

How To Fax IRS Customer Service ForInstructions
Individual taxpayers
  1. Write your letter
  2. Mail it to Internal Revenue Service, International Accounts, Philadelphia, PA, 19255-0725
Business taxpayers
  1. Write your letter
  2. Mail it to Internal Revenue Service, International Accounts, Ogden, UT, 84201-0038

Bear in mind that mailing your request takes a while, and you’ll likely have to wait for an official response for two to five business days. Since this is the option that takes the longest, we highly recommend you choose to call customer service instead.

Visiting an IRS Customer Service Representative

You can opt to see an IRS customer service rep in person as well. You should start by using the IRS Office Locator to find the nearest office. Here’s how it works:

  1. Provide your ZIP code
  2. Set the search mile radius
  3. Hit Search

Once you complete the above-listed instructions, you should get the results and see the nearby locations, along with office phone numbers. Call them to set an appointment and go there at the scheduled time.

If you want to avoid spending time on scheduling a meeting and going there in person, calling IRS customer service is the perfect option. If you’re worried that you’ll end up waiting too long for someone to pick up, use DoNotPay to jump the phone queue!

For more IRS-related assistance, you can also rely on DoNotPay to help you:

Reach a Live IRS Customer Service Representative Without Waiting on Hold

Are you sick and tired of listening to god-awful hold music or the same promotion you’re not interested in over and over again? Don’t you wish there was a way to connect to customer service agents without spending half an hour glued to your phone?

Good news—there is! With DoNotPay, you can put down your phone, have the app wait on hold in your stead, and pick up once you’re connected to a live person on the other end.

The app will wait on hold for as long as necessary and will notify you as soon as a customer service representative picks up. This way, you won’t waste time waiting on hold or trying to do other tasks with your phone jammed between your ear and your shoulder.

And the process couldn’t be any simpler. All you have to do is:

  1. Open up the app and choose the Skip Waiting on Hold product
  2. Type in IRS
  3. Click on the name and choose Call Now

The app will display the average waiting time and notify you the moment a customer support rep answers your call.

With DoNotPay, you can say goodbye to waiting on hold, for good!

Having Troubles? Not for Long!

Being stuck in procedures that you don’t understand is a nightmare but, unfortunately, not uncommon. Luckily, DoNotPay has developed multiple features that can help you deal with issues like a pro!

With us, you can draft , send demand letters to a company in small claims court, or contest parking tickets in a snap! That’s not all! We can also show you how to:

Dealing With Bureaucracy Has Never Been Easier!

If handling dull bureaucratic tasks is a burden, DoNotPay is just what you need! With our nifty tools, you can handle a plethora of administrative tasks in only a few clicks! Lowering your bills, appealing an account ban, and reaching customer support are only fragments of what you can achieve with our app from the comfort of your home or office!

Check out the list below to see some of the other tasks DoNotPay helps you complete with ease:

Want your issue solved now?