How to Contact Duke Energy Customer Service Easily

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Connect With Duke Energy Customer Service

If you live in the Carolinas, Florida, Ohio, Kentucky, or Indiana, you're one of the 7.4 million people who rely on Duke Energy for your energy services. Or, perhaps you're one of the more than 1.5 million customers in the Carolinas, Ohio, Kentucky, and Tennessee that uses Duke Energy for natural gas services. Regardless, you're probably aware of how difficult it can be to get customer service and support from .

It's not just Duke Energy customers that feel the pain of dealing with customer service. The average American spends about 43 days of their life on hold. That's a ridiculous amount of time. But, there's a better way to get the customer service you deserve without taking away your precious time.

Getting your issues resolved quickly so you can focus on other things is important to you. With DoNotPay, you can skip to the front of the queue for and get on with life.

Common Reasons to Contact Duke Energy Support

As your energy provider, Duke Energy should be making sure that your service is reliable and that your account is accurate. However, mistakes do happen. And there are a number of reasons that you may wish to contact Duke Energy's support, including

  • Starting, Stopping, or Transferring Service
  • Billing Questions
  • Making Payments
  • Reporting Outages
  • Tree Trimming Issues

Duke Energy Customer Support Contact Number and Email

Issues with your power are no joke. If you are experiencing an emergency, call 911. Otherwise, using one of the following means:

Duke Energy Website HelpCustomer Service Online
Customer Service Phone Numbers(800) 777-9898 - Carolinas

(800) 452-2777 - Carolinas

(800) 700-8744 - Florida

(800) 521-2232 - Indiana

(800) 544-6900 - Ohio and Kentucky

Social MediaDuke Energy on Facebook

Duke Energy Twitter

Duke Energy Instagram

Duke Energy Corporate Headquarters Address

If you don't get the assistance you need from your regional Duke Energy office, you might want to reach out to corporate. A good way to do this is with a certified letter sent to corporate headquarters. Keep this address around in case you need to file suit in small claims court as you'll need it.

Duke Energy Headquarters

526 S. Church St.

Charlotte, NC 28202

How to Get Fast Help for Your Duke Energy Problems

There is nothing more frustrating than trying to make it through an extensive customer service phone system. Duke Energy, like other companies, usually has a long queue of customers waiting for assistance. Who has time for that? With DoNotPay, you'll skip to the front of the line and get your problems taken care of fast.

Here's how DoNotPay will help you skip to the front of the :

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

Once that's done, you can get back to what you were doing and DoNotPay will let you know when a customer service representative answers.

Duke Energy Won’t Help Me, Can I Send Demand Letters To Them?

You do have the right to stand up for yourself against individuals and big companies. If you feel that you've been wronged and Duke Energy is refusing to own up to their mistake and pay what they owe you, you can send demand letters to them in small claims court. We can also help you get compensation for power outages. Here's how DoNotPay helps with the process:

  1. DoNotPay generates a demand letter you can send to Duke Energy to try to settle things out of court.
  2. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve Duke Energy which will tell them that they are being sued. You should also specify a reason for which you are suing them.
  5. Finally, show up in court. DoNotPay will provide a script you can use before the judge.

DoNotPay Can Help Resolve Customer Service Issues for Thousands of Companies

Chances are, isn't the only place you have to call. But, don't worry about anything. DoNotPay can help resolve customer service issues for more than 10,000 companies across the country. Just a few include:

More About DoNotPay

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But, that's just a fraction of all the amazing things DoNotPay can do for you and your family. Try it today.

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