Delta Air Lines flight delay/cancelation compensation

According to Forbes, Delta Air Lines is the largest airline company in terms of revenue, pulling in nearly $45 billion. It offers more than 5,000 daily departures and 15,000 affiliated departures. It comes as no surprise that, with such a large number of flights on a daily basis, there are a lot of frustrated and unhappy customers. Today, we’ll be discussing getting adequate compensation from Delta Air Lines and using the easiest method to do so, DoNotPay.

How to get compensation from Delta Air Lines canceled or delayed flights

Find out just how simple it is to get compensated for delayed or canceled flights.

How To (Almost) Guarantee Flight Refunds | 70% Success rate

Whether the circumstances are justified or not, irregularities leave customers unhappy because they couldn’t get the service they paid for. Add to the fact that filing for compensation is often difficult, to discourage as many people from complaining, burning all that money as fast as jet fuel. 

When you visit the Delta Air Lines webpage, it’s not clear where you should go. The “Customer Service” tab is way down on the bottom of the page. Once you finally find the “Change, Cancel and Refund” page, you’ll quickly notice that most options are suggesting filing for compensation due to circumstances on your side (late to flight, need to cancel, etc.). It’s only once you land under the “Need Help?” section that you’ll find the “Comment/Complaint” form to fill out, and even that requires you to do everything manually.

How to get Delta compensation easily using DoNotPay

Doing everything yourself is a complicated process intentionally designed to steer you away from filing a complaint. DoNotPay is here to cut down the process from hours of work to just a few minutes. Here’s how it’s done:

  1. Access DoNotPay through the web app or get the iOS version
  2. Answer the AI lawyer’s basic questions, to help it understand your situation
  3. Chose if you want to get in touch with Delta via phone, let the app file the claim for you, or even sue Delta Air Lines in small claims court

Useful information about Delta Air Lines

If you need further inquiries with Delta Air Lines or want additional information for future action, like suing in small claims court, here’s some additional information about the company: 

  • The Delta Air Lines company headquarters are located in Atlanta, Georgia, USA
  • The head of customer care is Heidi Gould (email address: heidi.gould@delta.com)
  • The CEO is Edward Bastian (email address: ed.bastian@delta.com)

The airline’s average aircraft age is 15.2 years. The total fleet contains 910 aircraft, the second largest in the world, behind American AirLines. Models in operation include:

  1. 530 Boeing airplanes (around 58%)
  2. 280 Airbus airplanes (around 34%)
  3. 75 McDonnell Douglas airplanes (around 8%)

The main airport from which Delta operates is Atlanta Hartsfield—Jackson International, while other major city bases (hubs) include:

  • Seattle Tacoma International
  • Los Angeles International
  • Salt Lake City International
  • Minneapolis St. Paul International
  • New York La Guardia
  • Detroit Metropolitan Wayne County
  • New York John F. Kennedy

How common are canceled and delayed flights with Delta Air Lines?

According to the United States Department of Transportation, Delta Air Lines had 910,462 flight operations in 2019. Among them, 1,816 flights ended up canceled, 129,647 had delayed departures, while 130,577 had delayed arrivals. This left millions of passengers directly or indirectly affected.

In what ways can I get in touch with Delta Air Lines?

There are multiple options to get in touch with Delta, the best one depending on your inquiry and emergency. Here are the ways you can get information about and from Delta Air Lines:

  1. The official website
  2. Multiple phone lines (details in next segment)
  3. The company headquarters is Delta Air Lines, Inc. 1030 Delta Blvd, Atlanta
  4. The main offices are part of the Hartsfield-Jackson Atlanta international airport
  5. The headquarters P.O. box is 20706 Atlanta, GA 30320-6001
  6. Facebook
  7. Twitter
  8. Instagram

Social media should be used for simple inquiries and is generally slower. Calling is a good option to immediately collect some necessary information. The website, apart from offering useful information and resources, gives you the option to file a complaint online. The headquarters address and the P.O. box are useful for getting in touch with the higher-ups, for things such as business propositions or legal inquiries.

Reach Delta Air Lines by phone with DoNotPay

If you want to talk to a Delta Air Lines representative, your best option is to dial via phone. To get to an agent, you’ll have to call the number and navigate through the voice or number options and then wait in line for what can reach up to 45 mins. DoNotPay can help you by waiting in a phone queue for you and calling you once a rep answers. Use the web app or iOS version. Here’s a table with key Delta Air Lines phone numbers:

ServicePhone NumberWorking hours
General Sales & Services line(800)221-121224/7, 365
Customer Service (800)455-27207 am – 11 pm ET, every day
Flight Information line(800)325-199924/7, 365
SkyMiles members line(800)323-232324/7, 365
Baggage inquiries(800)325-822424/7, 365
Check Refund Status (800)847-05788 am – 7 pm, Mon – Fri, closed weekends and U.S. holidays
Accessible Travel Services(404)209-343424/7, 365
Corporate HQ main line(404)715-26008 am – 5 pm ET, Mon-Fri, closed weekends and U.S. holidays
International Sales & Services line(800)241-414124/7, 365
Line for Hearing & Speech Impaired(800)831-448824/7, 365


Learn more about Delta Air customer service through our
“Delta Air Lines Customer Service Hacks” article.

Delta Air Lines flight cancelation policy summary

Under the U.S. law, in case of flight cancelation, airlines are required to provide two solutions: Reroute or Refund. It’s up to you to choose, but if you chose one, you forfeit your right to the other. If your Delta Air Lines flight was canceled under any circumstance, they will:

  1. Try to work with you to put you on the next available flight or find a different route to your destination
  2. Issue you a full refund, even for non-refundable tickets, but then you’ll have to find your own way to your destination

Note that if you accept to let Delta Air Lines reroute you, they may be forced to send you to a different airport. The company will then either provide transport themselves or pay for a third-party transfer for you. If the second flight is on a different day, Delta Air Lines may offer to pay for things like a hotel room, restaurant vouchers, free in-flight food and drinks, etc. If you’re unsatisfied, you can contact customer service or open a dispute in small claims court.

Delta flight delays policy summary

Airlines are not required to compensate you for flight delay under the U.S. law. Just like with cancelations, Delta Air Lines will try to work around the delay with you, either by offering reroutes or complimentary gifts, such as:

  • Providing accommodation, such as hotel rooms
  • Paying for restaurant and entertainment services accommodation
  • In-flight commodities, such as free food, drinks or even class upgrades

Under no circumstances are they required to provide monetary compensation. If you’re still unsatisfied, feel free to contact Delta Air Lines through DoNotPay, or even sue them in small claims court.

Delta Air Lines overbooked flights policy summary

Oversold flights are the only instance where airline companies must always compensate passengers under the U.S. law. Otherwise, the Department of Transportation (DOT) may get involved, and the company could risk paying a fine. If a flight is overbooked, the airline will try to negotiate with passengers and find those willing to give up their seats, then reimburse them. If no one volunteers, the airline will select a person at random. If this ends up being you, you’ll be offered one of two options, depending on the circumstances:

  • If an alternative route or flight can be arranged for your destination, you will be paid a “Denied Boarding” compensation equal to 200% of your ticket price, but no more than $675.
  • If Delta Air Lines can’t arrange an alternative route or flight to your destination, you will be paid a “Denied Boarding” compensation equal to 400% of your ticket price, but no more than $1350.

If you’re having any issues, use DoNotPay to contact Delta Air Lines customer service.

What flight destinations does Delta Air Lines cover?

Domestic flights
StateCity
California
  • Burban
  • Long Beach
  • Los Angeles
  • Oakland
  • Ontario
  • Palm Springs
  • Sacramento
  • San Diego
  • San Francisco
  • San Jose
  • Santa Ana
New York
  • Albany
  • Buffalo 
  • New York City
  • Rochester
  • Syracuse
  • White Plains
Florida
  • Daytona Beach
  • Fort Lauderdale
  • Fort Myers
  • Fort Walton Beach
  • Gainesville
  • Jacksonville
  • Key West
  • Melbourne
  • Miami
  • Orlando
  • Panama City 
  • Pensacola
  • Sarasota
  • Tallahassee
  • Tampa
  • West Palm Beach
Arkansas
  • Little Rock
Nevada
  • Las Vegas, Reno
Arizona
  • Phoenix 
  • Tucson
Alaska
  • Anchorage
  • Fairbanks
  • Alaska
  • Juneau
Alabama
  • Birmingham
  • Huntsville 
  • Mobile
Colorado
  • Colorado Springs
  • Denver
  • Hayden
  • Montrose
  • Vail
Maine
  • Portland
Mississippi
  • Gulfport
  • Jackson
Michigan
  • Detroit 
  • Flint
  • Grand Rapids
  • Traverse City
Massachusetts
  • Boston
Maryland
  • Baltimore
New Mexico
  • Albuquerque
Wyoming
  • Jackson Hole
Virginia
  • Charlottesville
  • Newport News
  • Norfolk
  • Richmond
  • Roanoke
Missouri
  • Kansas City
  • St. Louis
  • Springfield
Minnesota
  • Minneapolis-Saint Paul
Connecticut
  • Hartford
Washington
  • Seattle
  • Spokane
Tennessee
  • Bristol
  • Chattanooga
  • Knoxville
  • Memphis
  • Nashville
South Dakota
  • Sioux Falls
Rhode Island
  • Providence
South Carolina
  • Charleston
  • Columbia
  • Greenville
  • Myrtle Beach
New Jersey
  • Newark
Illinois
  • Chicago
Georgia
  • Atlanta
  • Augusta
  • Savannah
Idaho
  • Boise
Hawaii
  • Honolulu
  • Kahului
  • Kona
  • Lihue
New Hampshire
  • Manchester
Pennsylvania
  • Allentown
  • Harrisburg
  • Philadelphia
  • Pittsburgh
  • Wilkes-Barre
Ohio
  • Akron
  • Cincinnati
  • Cleveland
  • Columbus
  • Dayton
Kansas
  • Wichita
Iowa
  • Cedar Rapids
  • Des Moines
Indiana
  • Indianapolis
North Dakota
  • Bismarck
  • Fargo
Nebraska
  • Omaha
Montana
  • Billings
  • Bozeman
  • Kalispell
  • Missoula
Texas
  • Austin
  • Dallas
  • El Paso
  • Harlingen
  • Houston
  • San Antonio
Kentucky
  • Lexington
  • Louisville
North Carolina
  • Asheville
  • Charlotte
  • Fayetteville
  • Greensboro
  • Raleigh
  • Wilmington
Washington D.C.
  • Washington, D.C
Utah
  • Salt Lake City
Louisiana
  • Baton Rouge
  • New Orleans
West Virginia
  • Charleston
Wisconsin
  • Appleton
  • Green Bay
  • Madison
  • Milwaukee
Oklahoma
  • Oklahoma City
  • Tulsa
Vermont
  • Burlington
Oregon
  • Portland

 

International Flights
CountryCity
United Kingdom
  • London (Second line from May 22, 2020)
  • Edinburgh (Seasonal)
  • Glasgow (Seasonal)
  • Manchester (From May 21, 2020)
U.S. Virgin Islands
  • Saint Thomas
  • Saint Croix
Turks and Caicos Islands
  • Providenciales
Switzerland
  • Zürich
Spain
  • Madrid
  • Barcelona
South Korea
  • Seoul
South Africa
  • Johannesburg
Sint Maarten
  • Philipsburg
Senegal
  • Dakar
Saint Lucia
  • Vieux-Fort
Saint Kitts and Nevis
  • Saint Kitts (Seasonal)
Puerto Rico
  • San Juan
Portugal
  • Lisbon
Philippines
  • Manila
Peru
  • Lima
Panama
  • Panama City
Palau
  • Koror (Seasonal)
Nigeria
  • Lagos
Nicaragua
  • Managua
Netherlands
  • Amsterdam
Mexico
  • Guadalajara
  • Ixtapa
  • Cancún
  • Monterrey
  • Puerto Vallarta
  • Cozumel
  • Mexico City
  • Mazatlán (Seasonal)
  • San José del Cabo
Japan
  • Tokyo (Two lines, one ends March 28, 2020)
  • Nagoya
  • Osaka
Jamaica
  • Kingston
  • Montego Bay
Italy
  • Rome
  • Milan
  • Venice (Seasonal)
Israel
  • Tel Aviv
Ireland
  • Dublin
  • Shannon (Seasonal)
India
  • Mumbai
Iceland
  • Reykjavík
Honduras
  • Tegucigalpa
  • Roatán
  • San Pedro Sula
Guatemala
  • Guatemala City
Grenada
  • St. George’s
Greece
  • Athens (Seasonal)
Ghana
  • Accra
Germany
  • Düsseldorf
  • Frankfurt
  • Hamburg
  • Munich
  • Stuttgart
  • Berlin (Seasonal)
France
  • Paris
  • Nice (Seasonal)
El Salvador
  • San Salvador
Ecuador
  • Quito
Dominican Republic
  • Punta Cana
  • Santo Domingo
  • Santiago de los Caballeros
Denmark
  • Copenhagen (Seasonal)
Czech Republic
  • Prague (Seasonal)
Cuba
  • Havana
Costa Rica
  • San José
  • Liberia
Colombia
  • Bogota
  • Cartagena 
China
  • Shanghai
  • Beijing (From May 1, 2020)
Chile
  • Santiago
Cayman Islands
  • Grand Cayman
Canada
  • Toronto
  • Vancouver
  • Winnipeg
  • Montréal (Seasonal)
  • Calgary (Seasonal)
  • Edmonton (Seasonal)
Brazil
  • Rio de Janeiro
  • São Paulo
Bonaire (Caribbean Netherlands)
  • Kralendijk
Bermuda
  • Hamilton
Belize
  • Belize City
Belgium
  • Brussels
Bahamas
  • Nassau
  • George Town
Australia
  • Sydney
Aruba
  • Oranjestad
Antigua and Barbuda
  • St. John’s
Argentina
  • Buenos Aires

Delta Air Lines codeshare partners

Codesharing is a business agreement between two or more airlines that advertises the same flight under their own flight code. This flight will typically be operated by one airline, while the partners may show them in their timetable/schedule and offer tickets for them, to increase reach and sales. Delta has a Joint Venture partnership with:

  • Air France – KLM – Alitalia – known as Trans-Atlantic joint venture
  • Virgin Australia – known as Delta-Virgin Atlantic Transatlantic Joint Venture   
  • Virgin Atlantic – known as Delta and Virgin Australia Trans-Pacific Joint Venture
  • Korean Air – Delta and Korean Air Transpacific Joint Venture   

The airline also has a Joint Cooperation Agreement with Aeroméxico, as well as an equity partnership with China Eastern and strategic partnership with Canada’s WestJet. Other codeshare partners include:

  • Saudia (SV)
  • Vietnam Airlines (VN)
  • Air Europa (UX)
  • China Airlines (CI)
  • Hawaiian Airlines (HA)
  • Transavia (HV)
  • Shanghai Airlines (FM)
  • Aerolineas Argentinas (AR)
  • Tarom (RO)
  • Garuda Indonesia (GA)
  • CSA Czech Airlines (OK)
  • Kenya Airways (KQ)
  • MEA (ME)
  • Seaborne (BB)
  • Aeroflot (SU)

DoNotPay can do other things for you, too

Apart from helping with flight issue compensation, you can use DoNotPay to tackle issues such as:

  1. Making fast DMV appointments
  2. Disputing parking tickets
  3. Contesting speeding tickets
  4. Appealing traffic tickets
  5. Canceling any unwanted service or subscription
  6. Waiting in customer care phone queues for you
  7. Suing any company or person in small claims court
  8. Preventing free trials from billing you by issuing a virtual credit card

If you found this information helpful, you can learn more about similar topics for FREE at the DoNotPay learning center.