How You Can Claim Compensation for Poor JetBlue Wifi

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A Comprehensive Guide to JetBlue's Inflight Wi-Fi

Inflight Wi-Fi service is something that astounds many travelers to this day. How is it possible to deliver impeccable internet signals onboard as if we were in the comfort of our own homes?

On average, planes fly at altitudes of 40,000 feet, going at the speed of 500 miles per hour. The technology needed to deliver Wi-Fi service in such conditions is a truly state-of-the-art one. It comes as no surprise that Delta and American Airlines offer inflight Wi-Fi day passes for a substantial sum of $16, while SouthWest charges $8 per device for its Wi-Fi service.

JetBlue gives the inflight internet access to its fliers 100% free of charge! It also has an impressive selection of inflight entertainment that is entirely free for all JetBlue passengers. That is quite a feat for the New York City-based airline that acquired free gate-to-gate internet only at the end of 2013 on a single aircraft. Today, it has expanded the service to its entire fleet that comprises 227 planes.

Why makes JetBlue Inflight Wi-Fi so unique?

JetBlue is the only US-based airline that offers free, high-speed Wi-Fi on both its short-haul and long-haul flights. Its inflight internet service is dubbed Fly-Fi, and it is available at every seat on every aircraft in their North American continental fleet. The passengers are free to browse, surf, buy, stream, and listen, from take-off to touch-down. They can rely on gate-to-gate connectivity—no need to wait to reach cruising altitudes. The only drawback is that free Wi-Fi is not supported on JetBlue international flights.

JetBlue is certainly not messing around when they say that they’ve raised the bar on their inflight internet service. What is one supposed to do when the promised service does not deliver the expected results? Can we claim compensation since the service comes at no cost to us? DoNotPay is here to give you all the details on JetBlue onboard internet and inflight entertainment. We will also represent your interests for every service you are not happy with.

What are the common issues with JetBlue Wi-Fi?

The Fly-Fi connectivity varies from one plane to another and highly depends on the route. JetBlue flights cover the contiguous U.S. Their Airbus A320 and A321Neo flights also have routes that go over the Caribbean area and Central America. Many passengers have complained about problems with a total Wi-Fi outage over the entirety of the Gulf of Mexico, lasting from 30 to 45 minutes.

JetBlue Wi-Fi is also reported as quite fluctuating and slowed down because nearly all passengers are connected to the service. Weather conditions, variations in the coverage areas, airplane movements, and other reasons often cause connectivity issues and internet malfunction.

Users tend to report frequent playback issues on their iOS devices, even after they restart the episode. Passengers trying to stream YouTube and Netflix may experience substantial buffering as well.

Can you get compensated for weak Wi-Fi on JetBlue flights?

Sadly, there are no laws protecting passengers from poor internet service on U.S. flights. Airlines are not legally obligated to compensate their fliers for their weak Wi-Fi.

Considering that JetBlue inflight internet is entirely free for all passengers, you may think you are not entitled to any compensation for not being able to browse the web on a JetBlue flight. The fact that you didn’t purchase a Wi-Fi pass doesn’t mean that you are not entitled to a refund. JetBlue charges the internet fee through the price of the ticket.

Here at DoNotPay, we believe that as a paying customer, you undoubtedly deserve to be compensated for the service you paid for and didn’t get.

Get a refund for poor JetBlue inflight Wi-Fi experience with DoNotPay!

JetBlue officially states on its website that weather and other variables may lead to connectivity issues and that they don’t guarantee service availability. Unfortunately, that may mean that getting compensated for a weak network on your flight is only going to be that much harder on your own, especially without any hard laws backing you up.

DoNotPay is here to lend a helping hand! We will fight this matter for you, and if need be, help you take the airline to small claims court. To obtain the service, have a brief talk to our chatbot. The whole process takes around 30 seconds and is done in a few simple steps:

    1. Access our app in any browser
    2. Select “Inflight Wi-FiProtection”
    3. Hit “Claim Refund”
    4. Type in “JetBlue” and the order number from your email receipt
    5. Select “Other” when asked about the internet provider
    6. Confirm your email address

The DoNotPay team will get back to you within 48 hours to notify you about the outcome of your case.

Does JetBlue Wi-Fi support Netflix?

Yes, JetBlue supports Netflix streaming as part of its free inflight entertainment.

How fast is JetBlue inflight Wi-Fi?

JetBlue free inflight Wi-Fi service offers staggering internet speeds ranging from 12 to 15 Mbps, which exceeds the service provided by other airlines for a fee (mostly Gogo-equipped airlines). The service may dip at times if the majority of passengers are streaming Netflix, for instance.

What is the cost of inflight Wi-Fi on my JetBlue flight?

JetBlue inflight entertainment and its Wi-Fi service are free for all passengers on all of the airline’s North American flights.

Is my device compatible with JetBlue inflight Wi-Fi?

You can use your smartphone, tablet, or computer on any JetBlue flight. Amazon video streaming is available on all Android and iOS devices.

A quick overview of JetBlue Wi-Fi and inflight entertainment

JetBlue offers a variety of onboard entertainment for its passengers.

Inflight entertainmentAvailability
Free moviesAll aircraft
36 channels of free DirecTVAll E190 and A320 aircraft (with seat-back screens)
Over 100 channels of free DirecTV and on-demand videoA321 aircraft
Over 100 channels of SiriusXM Radio and access to The HubAll aircraft
Amazon Prime VideoAll aircraft

Other JetBlue inflight entertainment

On JetBlue flights, you can access The Hub for free. It is available whether or not you connect to Fly-Fi. With The Hub, you can access quality content and programs, including:

  • Magazines, eBook samples, newspapers, etc.
  • Countless TV shows, movies, and educational videos
  • Exciting information related to your flight and its destination

Amazon is also available on JetBlue aircraft. You can stream movies and TV shows to your heart’s delight free of charge with Amazon Video. If you are interested in watching Prime Video, this is how you can access it:

  1. Connect to Fly-Fi
  2. Download the Amazon Video application on your phone or tablet (Android or iOS)
  3. Open your app, and select movies and TV shows to watch

You can also shop around, and each dollar spent on gate-to-gate and inflight purchases will reward you with three TrueBlue points that you can redeem for your next flight.

What else can DoNotPay do for me?

If you find this impressive, and we thought you might wait until you hear about other cool services our app can offer! With DoNotPay, you can easily:

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