Is AirHelp the Best Choice for You? What Are the Alternatives?

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Is AirHelp the Best Choice for You?

assist passengers in requesting compensation for lost luggage, involuntary downgrades, delayed or missed connections, and other costly inconveniences caused by airlines. While every site like AirHelp claims to help you get compensation quickly, only a few are worth using. A majority take a huge cut from compensation as a commission, and others take longer to bring you the deserved reward. We've reviewed AirHelp, a leading provider, to let you decide if you should use their services. But, if you want your issue quickly, conveniently, and professionally, let DoNotPay handle your problem. You can also take a look at our reviews for Experian, Fastweb, Equifax, Formswift, and LifeLock to review if their services are worth your time and money.

What Is AirHelp?

AirHelp helps people file for compensation in the event of a canceled trip, lost baggage, missed connections, unwarranted cancellations, involuntary downgrades, and other issues that cause loss or inconvenience. Mostly, the company helps passengers unaware of their rights and those who lack time to seek compensation by themselves. It works with air passengers in Europe, the US, and other countries.

How Do Sites Like AirHelp Work?

AirHelp and its alternatives request airlines for compensation for property loss or costly inconveniences on behalf of clients. The companies save the time and effort you could have spent calling companies or filing the paperwork yourself. Unlike most AirHelp alternatives, AirHelp has a straightforward process for seeking compensation. All you need is to:

  1. Head to AirHelp's official site, click on check compensation, and provide details of the flight's origin and destination.
  2. Specify if you had connecting flights
  3. Explain the problem
  4. Provide your flight carrier and number
  5. Give AirHelp consent to handle your issue
  6. Upload copies of your ticket and let AirHelp contact the airline and process paperwork for compensation.

Is AirHelp Free?

AirHelp is not a free service. You pay a yearly subscription or a percentage of compensation as a fee. The company has multiple payment plans to let users pick one that suits them. The plans include:

No Win, No Pay

  • No annual subscription.
  • Get service only when needed..
  • 35% of compensation is charged as a standard fee.
  • 15% of compensation is charged as a action fee.

Essential Package

  • €19.99 yearly subscription
  • Live Chat support
  • Get 100% of your compensation
  • Free advice on flight refunds
  • Handles compensation, luggage, and expenses claims

Complete Package

  • €49.99 yearly subscription
  • Gives all benefits of the essential package
  • 12 annual appointments with a remote doctor
  • Free airport lounge access in case of flight delays

What Can't AirHelp Help Me With?

Although AirHelp assists with most flight issues, the company cannot help in delays or cancelations related to terrorism, medical emergencies, employee strikes, natural calamities, political unrest, and air traffic restrictions. Since the company majors in seeking compensation, it does not help cancel flights or ask for refunds on your behalf. Therefore, if you wish to cancel a flight and get a refund, you have to do it in person or use AirHelp alternatives like DoNotPay.

AirHelp vs DoNotPay Explained

DoNotPay is an alternative to AirHelp — both companies help you file a complaint with airlines quickly and conveniently. Then again, the two platforms are not created equal. Each has its merits and demerits. For instance, DoNotPay helps with the processes required to contact the airline concerned, file a complaint, or send demand letters to the company in small claims court. Its rival, AirHelp, focuses on filing and fighting for compensation, even in a court of law.

What Are the Differences Between AirHelp and DoNotPay?

Besides the differences in scope of services, AirHelp and DoNotPay have many more differences regarding price, features, accessibility, support, and mode of operation. Here is a sneak peek of notable differences between the two sites.

Price€19.99 or €49.99 per year$36 every 2 months
Scope of ServiceMajors in airline compensation, and air passenger rights advocacyUses AI to automate the law
AccessibilityApp and websiteApp and Site
SupportCustomer support are available by phone and email. Their phone guarantees swift responses.Reachable through an email address and replies within 24 hours.
How it WorksCollaborates with air helpers, law firms, and data experts to streamline service operations.Leverages the power of Artificial Intelligence to provide service.

Pros and Cons of AirHelp and DoNotPay

AirHelp Pros and Cons


  • Highly responsive customer support
  • Easy compensation application
  • Collaborates with experts to deliver services
  • Can you ask for compensation for issues dating back to 3 years


  • Can take 35-50% of your compensation

DoNotPay Cons and Pros


  • Provides diverse services
  • Easy to use
  • Inexpensive
  • Excellent customer support


  • Cannot represent you in a lawsuit

AirHelp vs DoNotPay in a Nutshell

AirHelp, DoNotPay, and other sites like AirHelp work like personal assistants that help you get compensation when you are busy or unsure of the correct procedure to follow. The two sites help you file a complaint with your airline and complete other processes required to get compensation. AirHelp's experts can go to the extent of representing you in a court of law, just in case an airline refuses to compensate.

Get Compensated for Flights With DoNotPay

With an easy and quick application process, DoNotPay is doubtlessly the best way to get compensated for flights. You can get the process done in a record of 30 seconds, and here is how to go through the process.

  1. Log-in to your DoNotPay account and select "Airline Services".
  2. Provide the name of the airline or travel agency you are having a hard time with.
  3. Select the option that best describes your issue.
  4. Provide us with all the relevant information related to your trip like booking number, number of passengers, and confirmation number.
  5. Submit the task and let DoNotPay fight for what you deserve!

If the airline fails to compensate, use DoNotPay to send demand letters to it in small claims courts.

What Else Can DoNotPay Do?

A majority of people have used the app to:

Sign up for DoNotPay today, and get your airline to compensate you for delays, cancellations, or lost valuables within the shortest time possible.

Want your issue solved now?