Contact Citibank Customer Service Representatives the Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Get in Touch With Citibank Customer Service Agents Fast!

Citibank was founded in 1812 as City Bank of New York, later First National City Bank of New York. The bank is one of the Big Four banks in the United States (along with JPMorgan Chase & Co., Bank of America Corp., and Wells Fargo & Co.) and the world's largest by total assets and market capitalization.

Citibank is one of the largest banks in the world offering a wide variety of financial products like savings accounts, checking accounts, certificates of deposit, mortgage loans, etc.

Although Citibank is extremely popular and has over 70 million card-holders, there are also unsatisfied clients who experience issues with the services provided by the company.

Many people have voiced their complaints about Citibank and the customer service they offer. The most common complaint is that customers always have to wait for an extended amount of time before being helped by a representative. This can make it difficult to resolve issues quickly and efficiently, which is not ideal for any customer.

That's why we are going to take some time to go over how you can avoid these long wait times while still being able to fully utilize the services offered by Citibank.

, and let us show you how to reach Citibank customer service with ease!

How Can I Contact Citibank Customer Service Myself?

Having trouble accessing your account online? Wondering where to mail your credit card payment to? Need to inquire about your International Bank Account Number (IBAN)?

You should check the Citibank FAQ page to find the answers to all of those questions. Other than the previously mentioned questions, you can also find answers to the following ones by visiting their FAQ page:

  • How will I be billed for programs or services offered through Citibank?
  • Why did some of the programs and services disappear once I signed on?
  • What does the plus sign next to certain programs and services mean?
  • Why have some items from the My Benefits page disappeared?
  • Why aren't all of my Citi cards showing on the My Benefits page?
  • Do my built-in benefits differ for each of my Citi Cards?
  • How do I download my transactions and statements?
  • How do I get a copy of my Tax statements?
  • What makes the Chip Card more secure?

If you don’t find what you need that way, this is how you can reach Citibank customer service:

  1. By phone
  2. In person
  3. Via mail
  4. Through social media

Calling Citibank Customer Service

Depending on what you need assistance with, you should dial one of the numbers provided in the table below and inquire about the info you need:

To Inquire AboutCall
Personal loans1-800-685-0935
Citi cards1-800-950-5114
Mortgage and home equity1-800-248-4638
Small business banking1-877-528-0990
Retirement services1-800-695-5911
Global Executive Banking1-866-213-0890
International Personal Banking1-800-568-8555
Citigold banking1-866-405-4036
Private bank1-800-870-1073

Waiting for a support agent to answer your call can be quite frustrating. Unfortunately, Citibank customer service reps usually don’t pick up right away, so if you want to avoid waiting on hold, use DoNotPay to jump the phone queue!

You can also use our app to learn how to get a virtual Citibank credit card or get your documents notarized with a Citibank notary!

Visiting Citibank Customer Service Reps

If you want to visit a Citibank customer support agent and ask your questions in person, you first have to book an appointment. You can do it by visiting the Citibank website and following the provided instructions.

After you book an appointment, visit the bank’s branch at the scheduled time and let the support agents assist you.

Mailing Your Request to Citibank Customer Service

You can also mail your request to Citibank customer service, but keep in mind that you will have to wait for a while for your request to be processed and to receive a response.

You should write a letter explaining your request and send it to one of the addresses provided below based on the type of your request:

Sending a Mail to Citibank Customer Support ForAddress
BankingU.S. Service Center

Attn: C.P.S.

P.O. Box 769007

San Antonio, TX 78245-9966

Citi cardsP.O. BOX 9001037

Louisville, KY 40290-1037

Mortgage and home equityCitibank, N.A. MC 2197 BSC

P.O. Box 6205

Sioux Falls, SD 57117-6205

Reaching Citibank Customer Service Through Social Media

Another way that you can reach out to Citibank's customer service representatives is through Facebook or Twitter. Many of their employees use these platforms to interact with customers and share useful content for those who wish to use their services. Although it might not always be effective, you could get in touch with the company through social media to resolve your concerns and get the assistance you seek.

If you’re lucky, you may be able to get your answer in only a few hours, but this is not a typical scenario. Customers usually have to wait for days and send multiple messages to get the company’s attention through social media.

Contact Citibank in Seconds With DoNotPay

Waiting on hold is one of the most tedious tasks. You can’t put down your phone and do something else because a customer service representative might pick up any moment.

If they pick up and you’re not there, they’ll just hang up and move on to the next customer, so you’ll have to go through the entire process again. It sucks being glued to your phone for 30 minutes straight just to voice your complaint.

That’s why DoNotPay offers you a much more convenient option! With our award-winning app, you don’t have to waste a single second. DoNotPay will contact the company for you and notify you as soon as a customer service agent picks up.

Here’s how you can connect with Citibank’s customer service with DoNotPay:

  1. through your web browser
  2. Search for our Skip Waiting on Hold product
  3. Type in Citibank and click on the company name
  4. Click Call Now

That’s all there is to it! We’ll dial the company for you and display the average waiting time on your screen. As soon as a customer support agent picks up, the app will automatically notify you so you can get the answers you’re looking for right away.

With DoNotPay, you won’t have to wait on hold ever again!

Citibank Wronged You? DoNotPay Helps You Fight Back!

Customer satisfaction isn’t always a business’ first priority. If a company is giving you trouble, DoNotPay can help you get your money back or even send demand letters to the business in small claims court!

Our award-winning app can also assist you in filing insurance and warranty claims, as well as help you request an item return and gift card cash back. If you’re short on cash, DoNotPay can also help you find unclaimed money, as well as show you how to lower your bills.

Bypass the Bureaucratic Maze With DoNotPay

Sick of filling out dozens of papers and wasting countless hours on tedious bureaucratic processes? DoNotPay has a variety of solutions for you that will both save you a ton of time and spare you the headache!

With a few clicks, DoNotPay can help you:

Want your issue solved now?