The Best Way to Cancel Your TalkTalk Subscription

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The Easiest Way to Cancel Your TalkTalk Subscription

Access to the internet is more vital than ever, which is why it's important to choose a broadband service provider you can trust. TalkTalk is one of the UK's leading value connectivity providers offering landline, broadband, TV and mobile services to over four million customers. Although TalkTalk advertises affordable and reliable coverage, you have every reason to consider an alternative service provider.

Are you a current TalkTalk customer thinking about disconnecting your TalkTalk broadband service? Maybe you feel it is finally time to cancel TalkTalk TV, cancel TalkTalk Wifi, or cancel a TalkTalk mobile phone contract. Cancelling and switching your broadband internet provider and the many services it offers is not always an easy task. When it comes time to , consider every aspect of your service cancellation with guidance from DoNotPay.

How to Cancel TalkTalk on Your Own

If you plan on resolving this issue on your own, make sure you understand exactly what service or subscription you need to terminate. It's much more complex than simply asking, 'How do I ?' The answer will be dependent on the many connectivity options and products offered by the TalkTalk brand.

Read the guide provided by DoNotPay below to learn how to cancel a TalkTalk TV package, how to cancel a TalkTalk mobile phone contract, and how to cancel a TalkTalk broadband contract.

How to Remove Talktalk TV From a Package

TalkTalk TV is only available to TalkTalk broadband customers and the subscription cost of £4 a month is in addition to your broadband service bill. If you are tired of paying extra for access to a TV service that you don't even use, it is possible to remove it from your broadband package. The catch? Only a customer service representative can alter and remove components of your TV package.

To opt-out of TalkTalk TV, follow these steps:

  1. Call TalkTalk on 0345 172 0088.
  2. Ask for the Customer Loyalty Team.
  3. Provide the agent with your customer details, including your contact number.
  4. Request to cancel the TalkTalk TV portion of your broadband service package.
  5. The agent may ask you to return your TalkTalk TV box to the company via prepaid package.

How to Cancel a Talktalk Mobile Phone Contract

When it comes to cancelling your TalkTalk mobile phone service, three specific scenarios may apply. When you cancel your mobile contract and seek a new provider, you may either transfer your current phone number or receive a new number with the new provider. The third scenario is disconnecting your number and closing the account. Here is what you need to know to successfully transfer to a new provider or for good:

1. Cancel TalkTalk but Keep Your Number

When switching providers, you'll need a Porting Authorisation Code (PAC) which allows the easy transfer of your mobile number. Once the transfer is complete your TalkTalk account will be closed and your final bill produced.

  • To request a PAC by mobile, send the word PAC to 65075.
  • To generate a PAC online, log in to and follow the instructions found under My Account.
  • If you're still within contract early termination fees may apply.

2. Cancel TalkTalk and Switch to a New Number

When you switch mobile service providers and drop your old TalkTalk phone number, you'll need a Service Termination Authorisation Code (STAC) when you set up your new number. You give the STAC to your new provider which instructs us to disconnect your mobile service.

  • To request a STAC via SMS messaging, text the word STAC to 75075.
  • You may also request a STAC online through your TalkTalk Account.
  • If you are still mid-contract, you may be subject to additional charges for cancelling early.

3. Close Your TalkTalk Account and Disconnect Your Number

If you don't want to keep your mobile number and all you want is to terminate your account, you'll need to contact a TalkTalk agent to arrange a cancellation.

  • Call TalkTalk Customer Support at 0800-542-8074.
  • Your agreement will end 30 days after your request to cancel TalkTalk mobile phone contract.
  • If you request cancellation before the end of your contract, you may face an early termination charge.

How to Cancel a Talktalk Broadband Contract

Before you begin the undertaking of your TalkTalk Broadband service, consider these common situations that may affect your termination process.

Changing to a New Broadband Provider:You can use the broadband switching process if you're changing to another provider that uses the Openreach network. Otherwise, any service that uses its own network will require you to contact TalkTalk directly for cancellation by calling on 0345 172 0046.
Moving to A Different Address:The home move process allows you to take your TalkTalk Broadband service to another address. TalkTalk's home move service costs £60 and requires you to provide at least 14 days advance notice.
Standard TalkTalk Cancellation:Cancelling your TalkTalk broadband contract for any other reason will involve contacting TalkTalk customer services. TalkTalk will attempt to retain you as a customer, so be prepared to decline any offers of continued service. Get the discussion started by calling on 0345 172 0088.

As always, you'll need to pay an early termination fee if you're still within the minimum terms of your original TalkTalk contract.

Cancel TalkTalk Straight Away With DoNotPay's Help

You'd be right to assess that there is a lot of information involved in learning how to cancel TalkTalk. Navigating the different services provided by TalkTalk—from television to mobile numbers to broadband internet—can be quite complicated. If you can't seem to handle the cancellation process on your own, don't worry. DoNotPay has the ultimate solution to help you cancel TalkTalk subscriptions and more.

When you choose DoNotPay to on your behalf, the entire process becomes as easy as these three steps:

  1. Log in to DoNotPay and search for the Manage Subscriptions product.

  2. Provide the name of the subscription service you want to cancel.

  3. Provide your account details such as email address and username.

That's it. By providing DoNotPay with all the details needed for your account cancellation, we work hard on managing every step of the process so you can rest easy. DoNotPay will notify you once the service has been cancelled.

Can DoNotPay Help Me Cancel Other Services?

YES. In fact, the Manage Subscriptions product from DoNotPay is designed to customise cancellation requests and more across a huge range of services and subscriptions. Here are a few more related services that DoNotPay can help you cancel:

The next logical question is, 'What else can DoNotPay do?' This is just the tip of the iceberg. DoNotPay has a service that can help you negotiate your hotel charge, and another that signs you up for free trials. DoNotPay can help you pay your bills and even take someone to small claims court. Visit DoNotPay now to explore the many ways we can help you tackle all of life's big and little problems.

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