Cancel Post Office Broadband Service Effortlessly

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Cancel Post Office Broadband Quickly

Are you ready to service? If so, DoNotPay can help. Oftentimes, cancelling a service can be frustrating, and customers end up giving up because it takes too much time. It's not uncommon to sit on hold for hours, waiting to be connected to a representative, and gathering the correct paperwork can be time-consuming and tough.

DoNotPay is the world's first AI Consumer Champion, and we can help you cancel services quickly, easily, and without a headache.

What are Post Office Broadband's Cancellation Policies?

Post Office Broadband was recently sold to Shell Energy Company, and all of its customers were transferred as well. Don't worry, your price and conditions remain the same, but the cancellation policy may be a little different. According to the Shell Energy Broadband TOS, the following policies are in place:

If You Cancel Before Your Service Start Date

If you cancel during the Cooling Off Period or within 14 calendar days from the date that your form is completed, you can cancel without any charges or fees. If you cancel service at any time up to 2:00 pm on the day before your service is scheduled to begin, you'll receive a complete refund for any fees that you've already paid.

If, on the other hand, you cancel after 2:00 pm on the day before your service is scheduled to begin, you may need to pay for a new line provision since the company may not have had time to cancel its installation.

If You Cancel After Your Service Start Date

If you're service before your minimum term has ended, you'll have to pay an early termination charge. Additionally, if you had a new line provision added, and it's less than six months old, you'll have to pay to have it cancelled as well.

If you choose to cancel service after your minimum term has ended, you can do it without paying a fee, and the company will refund any charges that you've paid ahead toward your service after the cancellation date.

How Can You Cancel Service With Post Office Broadband?

There are several ways to cancel service with Post Office Broadband.

Fill Out an Online Form

If you want to cancel services online, simply fill out a cancellation form on the company's website. It's pretty straightforward, and they'll get back to you once they've received it.

Chat With Customer Service

The most common method of cancelling service is by using the online chat via the company's website. During normal business hours, you can chat with a customer service representative to cancel your service.

Email the Company

If you'd like to cancel your Post Office Broadband service via email, simply input your information and submit the form to the company. You should receive a response within 48 hours.

Call Customer Service

To call the customer service department directly, simply dial 0330-094-5801. Their business hours are 8:00 am to 8:00 pm on weekdays, and 9:00 am to 4:00 on weekends.

Can You Cancel Post Office Broadband ViaYes/No
In PersonNo
Company Website/ Support Form (or another alternative method)Yes

How To Cancel Post Office Broadband During the Cooling Off Period

Customers can during the Cooling Off Period, even when their agreement has a minimum term. If you want to do this, you'll need to contact customer service in one of the methods mentioned above or fill out the cancellation form that's located on the company's website.

It should also be noted that if your phone has already gone live, you'll still have to pay for any calls that you've made.

What Problems Can You Encounter When Canceling Post Office Broadband?

According to the Post Office Broadband Terms of Service that are located on the Shell Energy website, there are a few things that can go wrong.

If you wait to cancel service until after 2:00 pm on the day before it's scheduled to begin, you'll have to:

  1. Pay for any calls made on a phone that's already gone live
  2. Pay for a new line provision
  3. Pay a cancellation fee if you're service agreement had a minimum term

Are There Any Cancellation Fees?

You will need to pay a cancellation fee in some cases. If your service agreement has a minimum term and you choose to cancel it before the minimum term has ended, you can expect to pay a cancellation fee.

Let DoNotPay Cancel Your Post Office Broadband Service

If you don't want to spend time filling out paperwork and tracking down customer service representatives, DoNotPay can do it for you. DoNotPay makes the process easy. Just follow these steps:

How to cancel Post Office Broadband in 3 steps:

  1. Log-in to DoNotPay and search for the Manage Subscriptions product.

  2. Provide the name of the subscription service you want to cancel.

  3. Provide your account details such as email address and username.

Once you've submitted your information, DoNotPay will start working to cancel your service, and we'll try to get you a discount.

What Other Services Can DoNotPay Cancel For You?

DoNotPay can cancel services from a variety of companies, so you don't have to. Here are some of the companies where we can cancel services and memberships for you:

What Other Problems Can DoNotPay Solve For You?

DoNotPay can solve all kinds of problems to make your life easier. Here are some of the things we can do for you:

Don't waste time trying to cancel services on your own. Trust DoNotPay to cancel them for you.

Want your issue solved now?