ByHow to Make a Complaint Against Brewers Fayre Effortlessly
Are you having trouble ? DoNotPay can help make filing a complaint an easier process.
Brewers Fayre is a family-friendly pub and restaurant with numerous locations throughout the UK. They offer daily breakfast, lunch, and dinner selections with a special Sunday Carvery offering that can give you the day off from the kitchen. They make it easy to bring the whole family by providing playgrounds for the wee ones during your visit there.
While Brewers Fayre prides itself on serving great food, drinks, and customer service, there are times when the experience is not perfect. It is at these times that you need to file a complaint against the restaurant or its personnel.
When it comes time to file a complaint about a restaurant, the customer service, or the food, you may not know the appropriate procedure. Each business has its way of processing a complaint filed against them. An ombudsman is available to help you negotiate a resolution when a complaint is filed.
The other problem with complaints filed is the time it can take to get the right resolution. If you are negotiating on your own, you will often walk away dissatisfied. If a complaint is filed against a retail establishment or a restaurant, the obvious resolution could be in the form of a refund or a credit for future purchases. In other situations, the complaint may be filed against a specific individual who works for the company.
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How to File a Complaint With Brewers Fayre
If you have a , you will get your most desirable resolution if you deal with it while you are still at the restaurant. While most of the meals served at Brewers Fayre are more than satisfactory, the chain of restaurants does experience its share of complaints, leaving it with an average rating of 3/5 stars on TrustPilot.
If you are dissatisfied with the food or the service you received at Brewers Fayre, you can file a complaint by calling, by writing a letter, or by submitting a complaint online. You can also try to connect with their social media accounts.
| Ways to Contact Brewers Fayre for Complaints | |
| Telephone Number | 0333 234 1452 |
| Address | Whitbreads Restaurants Customer Relations
Whitbread Court Houghton Hall Business Park, Porz Avenue Dunstable, Bedfordshire LU5 5XE |
| Online Support | Contact Form |
| https://twitter.com/brewersfayre | |
| https://facebook.com/BrewersFayre | |
| https://www.instagram.com/brewersfayre | |
If you file a complaint via the online form, one of their experienced customer service representatives will get in touch with you regarding your complaint.
Again, your first step towards filing a complaint with Brewers Fayre should include a visit to the restaurant location where you had your negative experience. Oftentimes, the complaint can be handled locally with resolutions that are satisfactory to both Brewers Fayre and the customer. While it does seem that some of the individual locations will go out of their way to make things right, there are several complaints filed that do merit an intervention from an ombudsman.
Alternative Ways to File a Complaint Against Brewers Fayre
If you do not receive a satisfactory resolution to your , you do have alternatives.
While it is always nice to resolve a complaint the first time you discuss it with a company, that is not always realistic. If you have not been able to resolve your complaint with Brewers Fayre within 8 weeks of the incident, you can contact a food service ombudsman through the Department of Environment, Food, & Rural Affairs (DEFRA).
| DEFRA Contact Information | |
| Postal Address | DEFRA Helpline
Seacole Building 2 Marsham Street London SW1P 4DF |
| Telephone (inside the UK) | 03459 33 55 77 |
| Telephone (outside the UK) | +44 20 7238 6951 |
| Hours | 8:30 AM to 5:00 PM |
When you send your letter of complaint, make sure that you include the following information in your correspondence:
- Your complete contact information.
- The date of the incident you are filing a complaint about.
- The location of the Brewers Fayre restaurant.
- Details about the incident.
- Information about your attempts to obtain a resolution from Brewers Fayre.
- Your desired result.
DEFRA will contact you with a response within 20 working days.
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