A Guide to Understanding Black Desert Online Refund
This world-famous game—which revolves around the clash between two adversary nations, the Republic of Calpheon and the Kingdom of Valencia—has been enjoyed by 9.5 million players in 150 countries.
If you plan to ask for a refund of your Black Desert game package, here’s how you can do it in the most straightforward way possible.
Black Desert Refund—How It Works
According to the company’s Game refund policy, you have 14 days to withdraw your purchase from the date you buy a game package. During this time, you will be able to cancel your purchase and ask for your money back.
The withdrawal right applies only until you download and/or launch the Black Desert Online game client. As soon as you launch the client, you will need to give away your withdrawal right.
Bear in mind that all Game Package Upgrades are non-refundable.
How To Get a Black Desert Refund on Your Own
There are two main ways of how you can apply for your refund. You can find a more detailed overview of the viable methods in the table below:
|Can You Request a Refund Via||Yes/No|
How To Request a BDO Refund via Email
If you meet the refund eligibility criteria, you can try to contact the Black Desert Online customer support in this way:
- Write an email message in which you specify what kind of issue you have experienced with the game
- Include the evidence—pictures showing bugs or irregularities, for example
- Send the email to email@example.com or firstname.lastname@example.org
Don’t forget to wait for a confirmation email once your request has been processed. The customer service will get in touch with you within 24 hours and inform you if you are eligible for receiving a refund.
How To Request a BDO Refund via Steam
The option is available only if you decided to purchase this game on Steam. If this is the case, you will be happy to know that this platform allows you to request a refund for any reason that comes to your mind.
You will be able to demand your funds back even if you have already played the game—the only part that matters is that you haven’t been playing for more than two hours.
What matters as well is that you shouldn’t wait much to send a request, as you have a 14-day deadline. The sooner you do it, the bigger your chances of receiving compensation.
If Black Desert Online is still on your purchase list on your Steam profile, here are the instructions you need to follow to get your money back:
- Log in to your Steam account
- Go to the Steam Support page
- Find the What do you need help with section and choose A purchase
- Track the game on the list of your purchases
- Choose the I purchased this by accident option
- Continue by clicking on I’d like to request a refund
- Follow the instructions and complete the given form
- Submit the request
You should receive a confirmation email after Steam processes your request.
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You can make your Black Desert refund request via DoNotPay by following these steps:
- Open DoNotPay in your web browser
- Press Get Protected under the Chargeback Instantly button
- Provide the transaction details to our chatbot
- Verify your signature
- Click on Submit to send the request
DoNotPay will get in touch with your bank and apply for a refund on your behalf. Just like the Fair Credit Billing Act specifies, we’ll attach the applicable VISA and Mastercard codes and regulations to your request. These documents should increase your chances of retrieving your money.
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