The Lowdown on Black Desert Online Refund

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

A Guide to Understanding Black Desert Online Refund

Published for Microsoft Windows in 2015, Black Desert Online—sometimes just referred to as BDO—is a massively multiplayer online role-playing game developed by Pearl Abyss.

This world-famous game—which revolves around the clash between two adversary nations, the Republic of Calpheon and the Kingdom of Valencia—has been enjoyed by 9.5 million players in 150 countries.

If you plan to ask for a refund of your Black Desert game package, here’s how you can do it in the most straightforward way possible.

Black Desert Refund—How It Works

According to the company’s Game refund policy, you have 14 days to withdraw your purchase from the date you buy a game package. During this time, you will be able to cancel your purchase and ask for your money back.

The withdrawal right applies only until you download and/or launch the Black Desert Online game client. As soon as you launch the client, you will need to give away your withdrawal right.

Bear in mind that all Game Package Upgrades are non-refundable.

How To Get a Black Desert Refund on Your Own

There are two main ways of how you can apply for your refund. You can find a more detailed overview of the viable methods in the table below:

Can You Request a Refund ViaYes/No

How To Request a BDO Refund via Email

If you meet the refund eligibility criteria, you can try to contact the Black Desert Online customer support in this way:

  1. Write an email message in which you specify what kind of issue you have experienced with the game
  2. Include the evidence—pictures showing bugs or irregularities, for example
  3. Send the email to or

Don’t forget to wait for a confirmation email once your request has been processed. The customer service will get in touch with you within 24 hours and inform you if you are eligible for receiving a refund.

How To Request a BDO Refund via Steam

The option is available only if you decided to purchase this game on Steam. If this is the case, you will be happy to know that this platform allows you to request a refund for any reason that comes to your mind.

You will be able to demand your funds back even if you have already played the game—the only part that matters is that you haven’t been playing for more than two hours.

What matters as well is that you shouldn’t wait much to send a request, as you have a 14-day deadline. The sooner you do it, the bigger your chances of receiving compensation.

If Black Desert Online is still on your purchase list on your Steam profile, here are the instructions you need to follow to get your money back:

  1. Log in to your Steam account
  2. Go to the Steam Support page
  3. Find the What do you need help with section and choose A purchase
  4. Track the game on the list of your purchases
  5. Choose the I purchased this by accident option
  6. Continue by clicking on I’d like to request a refund
  7. Follow the instructions and complete the given form
  8. Submit the request

You should receive a confirmation email after Steam processes your request.

DoNotPay Can Get Your Black Desert Online Refund In The Blink Of An Eye

You don’t have to go through the rigmarole of applying for a BDO refund all by yourself when DoNotPay can do the job for you. Using our AI-powered platform allows you to skip any kind of communication with customer support or with the company.

You can make your Black Desert refund request via DoNotPay by following these steps:

  1. Open DoNotPay in your
  2. Press Get Protected under the File a Chargeback button
  3. Provide the transaction details to our chatbot
  4. Verify your signature
  5. Click on Submit to send the request

DoNotPay will get in touch with your bank and apply for a refund on your behalf. Just like the Fair Credit Billing Act specifies, we’ll attach the applicable VISA and Mastercard codes and regulations to your request. These documents should increase your chances of retrieving your money.

Unhappy With Game Auto-Renewals? Our Virtual Credit Cards Work for You!

Leaving your bank details when starting a free trial is a mandatory procedure. What you might not know—because it’s usually written in the fine print—is that most free game trials turn into paid subscriptions. In other words, they get renewed automatically.

Instead of panicking and trying to figure out the quickest way to get your money back, you can prevent situations like this by using another great tool DoNotPay has come up with—our Free Trial Card.

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As your real bank account isn’t linked to that number, the merchant won’t be able to charge you once the trial period ends because there won’t be any funds on the account you provided them with. The subscription will get canceled automatically, and you can keep trying out other interesting services the same way and fuss-free!

Here are some of the major benefits of DoNotPay’s virtual cards:

  • Your bank details remain protected
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  • You avoid potential frauds in case anything related to the platform looks suspicious
  • They can help you save a bunch of cash you would lose on unwanted paid subscriptions

Let DoNotPay Help You Leave Gaming Issues in the Past

Games might be the biggest source of fun for you, so we are ready to support your hobby by providing you with numerous tips and tricks related to this sphere.

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