How to Cancel AXA Insurance Policy the Easy Way

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Cancel Your AXA Policy the Easy Way

There are several reasons why you might need to For example, you've decided that your doesn't cut it anymore and are looking to change insurers, or maybe you're getting rid of your car and don't need insurance for it anymore.

Whatever your reason, the process should be straightforward. We walk you through what you have to do to cancel your AXA car insurance policy, including the different charges and costs involved, and how DoNotPay can help make the process much easier and faster.

What Are AXA Cancellation Policies?

has comprehensive and straightforward cancellation policies.

Cancellations Within the 14-Day Cooling Period

By law, every car insurance policy comes with a cooling-off period. The cooling-off period is either 14 days from the renewal date or 14 days from when you get your policy documents in the post.

If you change your mind shortly after buying your AXA car insurance policy, you have two options to cancel your policy within 14 days of the start date:

You can cancel the policy back to the start date.This is your statutory right to cancel, and AXA will return your payment in full. In effect, this will mean that AXA did not cover your car.
Alternatively, AXA can cover you for up to 14 days.If you cancel within the 14 days, you will only need to pay for the time you have been covered and a £25 administration fee. You will not be charged a cancellation fee, and AXA will refund any money above the amount of the days you have had covered. It's what's known as a pro-rata refund and considers the time you've been covered.

Cancellations After 14 Days of Cover

If you more than 14 days from the start date, you will need to pay a £52.50 cancellation fee on top of the time AXA has covered you. They will return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee. AXA will pay any refund to the card or bank account you used when you took out your insurance within 10 working days of cancellation.

Customers who pay by monthly instalments may not be entitled to a refund and may instead be required to pay an extra premium to include the time they have been covered and the £52.50 cancellation fee.

Cancelling Your AXA Car Insurance Policy After Making a Claim

Like most car insurance companies, AXA won't give you any refund on your car insurance if you've made a claim. If there's an eligible claim on the policy, you'll need to pay the full premium for the year. This includes fault claims, split liability claims, and any open and unresolved claims. However, windscreen repairs and replacements would not count towards a claim.

If you are paying by instalments and you incur eligible claims, you will either have to continue with the instalment payments until the premium is paid in full, or AXA may, at their discretion, deduct the outstanding instalments due from any claim payment made.

How to Cancel AXA Car Insurance Policy

Depending on when you want to cancel your AXA car insurance, there are different things you need to do. You can cancel your car insurance policy with AXA via:


If you want to cancel your AXA car insurance policy after being sent your renewal invitation, simply log in to your AXA Account and update your policy.


If you want to cancel before you've been sent your renewal invitation or if you've got any outstanding actions or changes on your account, call AXA Insurance on 0330 024 1158 on:

Monday to Friday:8 am to 8 pm
Saturday:9 am to 5 pm
Sunday:9 am to 3 pm
Bank Holidays:9 am to 3 pm


To cancel your policy within the 14-day cooling period, write AXA Insurance at:

AXA Personal Lines Customer Service

PO Box 7072



What Are the Best Alternatives to AXA Insurance?

If you're looking for alternatives to AXA Insurance, you might want to check out:

1. John Lewis

Comprehensive cover by John Lewis includes:

  • Personal injury cover of up to £10,000
  • Up to £500 towards travel or a hotel after you're involved in an accident
  • liability cover
  • New car replacement if yours is less than 12 months old and is written off or stolen and not recovered
  • Uninsured driver protection
  • 180 days of European cover each year
  • Guaranteed repairs by an approved repairer network
  • Courtesy car as standard while an approved repairer is repairing yours

2. Admiral

Admiral car insurance covers:

  • Windscreen Repair
  • Courtesy Car
  • Up to 90 days of European Cover
  • Stereo Cover
  • £5,000 Personal Injury Cover
  • Sat-Nav and Personal Belongings Cover up to £150
  • 24 Hour Emergency Helpline
  • Bonus Match if you insure a second car with Admiral

Have DoNotPay Cancel Your AXA Car Insurance Policy

Cancelling your AXA car insurance policy doesn't have to be hectic. With DoNotPay, all you have to do is open DoNotPay in your web browser and follow these simple steps:

  1. Log in to DoNotPay and search for the Manage Subscriptions product.

  2. Provide the name of the subscription service you want to cancel.

  3. Provide your account details such as email address and username.

Once you submit the details, we'll work on cancelling your subscription. We'll even try to get a refund on your behalf.

What Other Subscriptions Can DoNotPay Help Me Cancel?

Apart from helping you , DoNotPay can also cancel other subscriptions on your behalf. Use the app to cancel:

More Tools at DoNotPay

DoNotPay can also help you:

  1. Negotiate hotel bills
  2. Get free trials
  3. Get credit cards
  4. Send Demand Letters To anyone in small claims court
  5. Get a burner phone
  6. Get through to customer service
  7. Lower your bills

If you're thinking of , why not let DoNotPay help? We are fast, convenient, and highly effective. Sign up today!

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