Contacting Anthem Network Customer Service Doesn’t Have To Be Difficult!

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Connect With Anthem Customer Service the Easy Way

If you are one of the more than 40 million people in the country that deal with Anthem, you know that it is part of the Blue Cross Blue Shield Association. That's a good thing when it comes to getting the healthcare you need. But, it's not always easy to deal with big health insurance companies. In fact, it can be downright difficult to contact like it is for any other big organization.

If you're trying to get authorization for a procedure or prescription drug, or you need clarification about your coverage, you need information right away. Unfortunately, you'll probably have to wait an extraordinary amount of time and still not talk to a live human with answers. It's frustrating and time-consuming to deal with customer service, to say the least.

Did you know that the average person spends between 10 and 20 minutes a week on hold? That's a whopping 43 days of the average life - on hold. When you have trouble connecting to , you don't want to be another statistic. DoNotPay is here to help you speed things up so you get the most out of your Anthem customer service experience.

Trying to Connect with Anthem Customer Service?

If you're like a lot of people these days you'll look up a company's frequently asked questions (FAQ) when you're unsure of what steps to take next. This is a great place to start getting answers to your general questions on the Anthem website, but it's not going to give you policy-specific answers. Issues you might face with trying to connect with customer service at Anthem include:

  • It's nearly impossible to be transferred to a live person.
  • You'll likely be shuttled from one department to another no matter what number you call.
  • You can expect an extraordinarily long hold time, especially at peak hours.
  • It's easy to miss an option in the automatic phone system, sending you back to the beginning.
  • It's common for customers to get disconnected as they wait on hold or are being transferred.

Common Reasons to Contact Anthem Customer Support

It's not always easy to understand what your insurance policy covers or how much you need to pay. Getting answers to these questions are just a few of the reasons that you may wish to contact Anthem to discuss your health insurance coverage. Other reasons include

  1. Request authorization for procedures or prescriptions.
  2. Increase or alter your insurance policy coverage.
  3. Add or delete coverage for family members/spouses.
  4. Pay your premiums.
  5. Dispute charges on your account.
  6. To ask questions or get more information.

Anthem Customer Support Contact Numbers and Email

If you need to contact customer support at Anthem, you have several options including:

Anthem Contact Support
Anthem Phone Number800-676-BLUE (2583)
Anthem FAQ
Live Chat (Members Only)

Where to Get Help for Anthem Insurance Problems

While not all of your Anthem insurance questions are tough, some of them require a bit more than a vague answer to satisfy you. Remember that general customer service questions aren't going to help with specific policy issues you're having. However, no matter what type of question you have, a good process to follow is:

  1. Visit the Anthem Insurance FAQ page listed above and search for your question.
  2. Log in to your Anthem account to access your policy details.
  3. If you have a complaint regarding your policy or customer service, contact Anthem directly.
  4. Make sure that every communication you have with Anthem includes your name, policy number, and other pertinent information so there is no confusion.

What Is the Anthem Corporate Address?

If you've exhausted all of your options over the phone and online, you may want to send Anthem correspondence using the postal service. One advantage of this is that you can request proof of delivery so you can show the mail was received. You'll also need a physical address if you wish to pursue action against Anthem in the future.

While each state has its own corporate offices, the address for the main headquarters is:

Anthem Blue Cross

220 Virginia Ave.

Indianapolis, Indiana 46204

If Anthem Won’t Work with Me, Can I Send demand letters to Them in Small Claims Court?

The truth is, you're protected under the law from being wronged by any company, including Anthem. If you feel as though they're not treating you right, you can (and should) stand up for yourself by suing them in small claims court.

Use DoNotPay To Skip Waiting For Anthem Customer Service

You can try calling Anthem customer service yourself and spend countless hours for you to get hold of one or you can save yourself a lot of trouble and use DoNotPay.

Here's how DoNotPay can help with the process:

  1. Log in to DoNotPay and answer the on-screen questions about your potential lawsuit, then click the button to start the process.
  2. DoNotPay will generate a demand letter that you can print off and send to Anthem to try to settle things without going to court.
  3. If they don't answer, you will then need to fill out the court forms DoNotPay provides for you.
  4. Once the paperwork is completed, you can file an official complaint with the court. DoNotPay will be right there beside you to help you get through the process step by step.
  5. You will then serve Anthem with court papers, which will inform them that they are being sued and why.
  6. Finally, you'll need to appear in court to settle your lawsuit! Don't worry though, DoNotPay will provide you with a winning script you can use when you appear before the judge.

Get in Touch With Anthem Customer Service Using DoNotPay

If you have an issue with Anthem, the last thing you want to do is wait to get things resolved. You need a resolution now and we're here to help.

Don't wait in line anymore. Here's how you can use DoNotPay to skip Anthem's customer service phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

Now, just sit back and wait. DoNotPay will let you know as soon as someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

Solve Customer Service Issues with DoNotPay

Unfortunately, waiting on hold and getting bad customer service is a common occurrence for people these days. But, it doesn't have to be that way. With DoNotPay, you'll get better customer service than you ever got before and you'll be more satisfied.

Live Better with DoNotPay

Dealing with Anthem customer service is certainly no small feat, but it's hardly all the world's first AI Consumer Champion can do. We can also help file a complaint against Anthem and we can even help you cancel your Anthem account. Just imagine an app that can:

Of course, this is a very short list of the things that DoNotPay can do for you. To learn more, visit DoNotPay and you'll be amazed at how useful this tool is.

Want your issue solved now?