How To Get an Amazon Points Refund

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Is It Possible To Get an Amazon Points Refund?

The feeling when you watch your order total being reduced before checkout is priceless.

Amazon's Shop with Points program lets you experience precisely this when you sign up for one of their reward programs.

There are several reward programs, but they all work pretty much the same:

  • You earn points by shopping
  • You apply those points to new purchases and use them to pay for the item in total or partially (the other part is covered by a credit card)
  • You can redeem points for cash back, gift cards, and other perks

The problem with Amazon is that you can easily get yourself in a shopping conundrum. It's easy to make careless purchases when you are paying with anything that isn't actual money.

Does Amazon Refund Reward Points?

Yes, granted that you applied Amazon points to a purchase and then canceled it, you can get those points back. As part of Amazon's Shop with Points program, points are refundable, and Amazon treats them like any other payment method.

This means that the Amazon refund policy also applies to purchases made with reward points. Since points are useless for most digital content, focus on the Amazon refund rules for regular purchases and the Amazon Prime subscription refund.

Here are some highlights that can help you figure out if you are eligible for a refund:

Methods To Get an Amazon Reward Points Refund

There are several ways to get reward points back from Amazon, and they depend on what you purchased with them.

If the company approves your refund request, the points will be delivered back to your account automatically, and you can use them again.

If you use the points to partially pay for an item, then the points will be returned to your account, and the rest will be issued to your credit card.

Can You Request a Refund Via

Yes / No






Your Account


In Person

Customer support service


How To Get an Amazon Points Refund Online

If you are eligible for a refund for a purchase made with Amazon points, you can apply for it in your account settings.

Follow these steps:

  1. Go to the Amazon website
  2. Click on the Sign in button in the top menu
  3. Sign in to your account
  4. Hover over the Account & Lists tab in the top menu
  5. Choose Your Orders from the drop-down menu
  6. Find the order that you want to request a refund for
  7. Click on the Return or Replace Items option
  8. Pick your Reason for Return
  9. Choose between returning and replacing the item
  10. Click on the Issue a Refund button

How To Get an Amazon Points Refund Online for Your Prime Subscription

Since you can pay for your Prime subscription with Amazon points, you can get a refund in points as well. The refunds are issued automatically, which means that the only step you need to make is to cancel your membership.

Here is how to do it:

  1. Access the Amazon website
  2. Click on the Sign in button in the top menu
  3. Sign in to your account
  4. Hover over the Account & Lists tab in the top menu
  5. Choose Your Prime Membership from the drop-down menu
  6. Select the End Membership and Benefits option
  7. Confirm your cancellation

How To Get an Amazon Points Refund Over the Phone

If the above methods don't work, you can try getting in touch with an Amazon customer service representative over the phone.

Try reaching them at 001-206-922-0880 or 1-888-280-4331.

How To Get an Amazon Points Refund on the Customer Support Page

You can use the Customer support page to reach an Amazon representative. This is a multiple-step process, and you might end up with a phone number, email address, or a call-back form to fill out.

Here is how to navigate the Customer support page:

  1. Go to the Amazon website
  2. Click on the three horizontal lines in the top left corner to access the Menu
  3. Scroll down until you reach the Customer service option and click on it
  4. Scroll down until you get to the Browse Help Topics section
  5. Select the Need More Help option
  6. Click on the Contact us link
  7. Choose the category you need help with—an order or your Prime membership
  8. Pick the most suitable option from the Tell us more drop-down menu
  9. Scroll down until you reach the Talk to Someone box

Here you can choose if you want to communicate via phone call, chat, or email. Not all options are available at all times.

How Can DoNotPay Help You With Amazon Points Refund

Amazon points are auto-refunded when you cancel your purchase, but DoNotPay's File a Chargeback feature can help you initiate an Amazon chargeback for all purchases made with a credit card.

Our app gets your money back even if you only partially used a credit card and covered the rest of the price with Amazon points.

You can also use DoNotPay if you are dealing with another merchant on Amazon since, according to the Fair Credit Billing Act (FCBA), you can dispute credit card charges within 60 days of the purchase.

Here is what you need to do:

  1. Open DoNotPay in your
  2. Tap File a Chargeback
  3. Provide your transaction details to our chatbot
  4. Enter the name of the merchant

Once you perform all the steps, we will fax a dispute letter to your bank and give you Visa and Mastercard codes to strengthen your case.

How Long Does Amazon Take To Refund Reward Points?

It can take up to five business days for the reward points to show up in your account.

How To Check the Status of My Refund Request

You can check your refund request status by accessing Your Orders or Prime section in your account.

What Else Can DoNotPay Do for You

Amazon's website and help center are a maze, but we are here to help.

Use DoNotPay to learn if Amazon refunds shipping or to get a refund for a lost package. We can also help you get an Amazon Prime Student free trial without a credit card and so much more.

Open DoNotPay in your and check out how we can help you with:

Want your issue solved now?