Contact Airbnb Customer Service in a Snap!

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

No More Waiting on Hold When Reaching Airbnb Customer Service!

Airbnb is a global marketplace and communication network that allows owners and guests to rent or offer short-term accommodation in more than 100,000 cities around the world. It has grown into one of the most popular lodging options for travelers looking for a more personalized experience compared to hotels.

By using Airbnb's website or app, users can search for available properties in the desired location. There are now over 7 million active listings worldwide with over 10 million guest arrivals per month. Airbnb's services are used for leisure holidays, business trips, and renting out homes or apartments for the night. As more and more people use the service, it has also become increasingly important to have customer service available at all times.

With that being said, we know that sometimes things can go wrong during a stay. Whether you want to report a problem or get help with something else, we’re here to assist you in reaching Airbnb customer service as quickly and effectively as possible.

, and gain access to our Skip Waiting on Hold product for the easiest way to reach customer service without the long waits!

How To Reach Airbnb Customer Service Yourself

If you want to look for answers without getting in touch with a customer service agent, you can visit Airbnb’s website first. The company has a list of frequently asked questions customers often ask, so you may be able to find a solution for the issue you’re experiencing by checking the FAQ Page.

Here are some of questions you’ll find there:

  • Why was a hold placed on my payment method when I requested to book a reservation?
  • How can I change my experience reservation?
  • What should I do if someone asks me to pay outside of the Airbnb website?
  • Is it possible to use Airbnb for business travel if my company is not enrolled in Airbnb for Work?
  • How can I cancel my reservation for a place to stay?
  • Where do I book an Airbnb listing for a meeting or event?
  • My credit card was declined. What can I do?
  • Can I let someone book business travel for me?
  • Is there a way to add business info to my itinerary?
  • How can I book an experience for my team?
  • How can I edit, remove, or add a payment method?
  • What payment methods does Airbnb accept?
  • What can I do if a host cancels my reservation?
  • When do I need to pay for my reservation?
  • What should I do if I can't complete my transaction?
  • What are the steps to joining my company's Airbnb for Work account?
  • Do I need to confirm my payment method?
  • I disputed a charge from Airbnb with my bank, what happens next?
  • What should I do if I get charged twice for a reservation?
  • How do I verify my card using temporary authorizations?
  • Can I identify a reservation as a business trip?

There is a lot more useful info you can find by checking Airbnb’s official website, so don’t shy away from doing it before deciding to reach customer service.

In case you want to request an Airbnb refund or check your Airbnb gift card balance, our app can assist you in doing it without breaking a sweat! We’ll also help you if Airbnb refuses to cooperate by showing you how to file an Airbnb complaint in minutes.

To contact Airbnb customer support agents, choose one of the following contact methods:

  1. By phone
  2. Online
  3. Through social media

Contacting Airbnb Customer Service Over the Phone

The general customer service phone number for Airbnb is 1-844-234-2500. That said, you’ll have trouble reaching the company this way, since their phone lines are constantly busy. It’s not uncommon for the company’s Help Center to display the message that the “waiting times are longer than usual.”

That said, there are other phone numbers you can call, both for home owners and guests. To speak with a support agent over the phone, check available contact options under your Airbnb account. Depending on current availability, you will see the live chat and/or phone call options. Dial the toll-free number and inquire about the info you need.

Reaching Airbnb Customer Service Online

Airbnb provides you with an option to chat with the company’s virtual assistant or a live agent. All you need to do is:

  1. Go to Airbnb’s Help Center
  2. Log in or Sign up
  3. Describe your issue
  4. Wait for the virtual assistant to help you or connect you to a live agent

Messaging Airbnb Customer Service Through Social Media

You can try messaging Airbnb through social media as well, but this method will take longer than simply calling customer support. The company’s support agents check social media accounts every so often, so your message can easily be overlooked or lost in a sea of other messages.

If you still want to try reaching Airbnb customer service via social media, they are available on:

Choose DoNotPay and Never Wait on Hold Again

Nobody likes waiting on hold, but when you have a pressing issue with Airbnb and want it resolved as quickly as possible, it doesn’t seem like there’s a better choice. Writing an email is definitely less time-consuming, but you’d often have to wait several days for a response.

That’s why we came up with a way to connect with customer service representatives without ever having to wait on hold. That’s right—DoNotPay lets you completely bypass the phone queue!

The app can call any company’s customer service for you and will notify you as soon as a support agent takes your call. This way, you can take care of other businesses while the app takes over this tedious task, and only pick up the phone once you’re connected to a live person.

Here’s how you can skip the phone queue with DoNotPay:

  1. in your web browser
  2. Choose the Skip Waiting on Hold product
  3. Type the name on the company
  4. Click on the name and select Call Now

The average waiting time will be displayed on your screen. The app will notify you when a support agent takes your call, so there’s no risk of missing the window and having to call back again.

DoNotPay Is Your Perfect Assistant!

Having trouble with companies that don’t honor their policies and refuse chargebacks and refunds? If a company has wronged you, DoNotPay can help you send demand letters to them in small claims court, without having to waste thousands on lawyers.

Our award-winning app can help with a variety of other issues, such as:

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