ByConnect With Afterpay Customer Service Easily With the Help Of DoNotPay
Afterpay is an Australian company that allows online shoppers to buy items on credit and pay them later in installments or full price. The company does not charge any interest or require a credit check. You can make payments weekly until you have paid off the total amount.
Afterpay is an excellent solution for purchasing necessities but is running low on cash. The downside of the Afterpay services is that a can bring high-interest rates on credit card payments, late fees, and debt if not addressed.
You can address any issue with Afterpay by connecting with their customer care team. DoNotPay helps you directly within a few minutes of requesting by jumping the phone line.
How Do I Contact Afterpay Customer Service?
There are various platforms to contact Afterpay customer services any issues you encounter on Afterpay or get answers to your question through any of the following avenues:
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Make a Call
You can contact Afterpay customer service via phone call. Below is the contact information for the Afterpay offices and the official operating days and hours:
| Afterpay Customer Support (AU) | 1300 100 729 |
| Days and Hours | Monday – Saturday
08:30 am - 5:30 pm (AEST / AEDT) |
| Afterpay Customer Support (US) | 855-289-6014 |
| Days and Hours | Monday – Saturday
07:00 am - 7:00 pm (CST) |
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Get Support From the Afterpay Website
If you are a merchant in need of customer care service, you can contact customer service through the Afterpay request tab.
If you are a consumer, you can get support on any of the following issues through the customer support page:
- Get a refund and return
- Payments or hardship support
- Managing your account
- Merchant intervention
- Learning how Afterpay works
- Close your account
- Verify your ID
- Make a complaint about a product or service
- Make a CCPA request regarding my data for California resident
- Sort issues of unauthorized transaction or activity
- Reduce the amount you spend
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Visit the Afterpay Customer Care FAQ Page
The Afterpay Customer Care FAQ Page lists frequently asked questions with their comprehensive answers. You can get answers to questions from any of the following areas:
- Payment in installments and account
- Delivery and returns
- Refunds
- Invoicing
- Account log in
- Terms and conditions of Afterpay operations
Afterpay also has a complete FAQ and support page for merchants, where you can get the following services:
- Square + Afterpay | Popular Seller Questions
- Afterpay In-Store
- All About Afterpay
- Managing your Business Account
- Afterpay Channels
- Business Development
- Selling Internationally
- Privacy & Security
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Email Your Concerns
You can send your concerns to info@afterpay.com. However, sending an email is not one of the most reliable ways to reach customer care, especially if your issues need urgent attention.
What Are Common Reasons to Contact Afterpay Customer Service?
Contacting Afterpay is not reserved for specific concerns only. You can contact customer care regarding any issue in their service delivery, including:
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Manage the Money You Spend
If you have trouble regulating the money you spend on online shopping, you can ask Afterpay to freeze your account for a given amount of time. You will not shop on a frozen account, but you can continue once you request Afterpay to lift the freeze.
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Dispute a Charge
If you are unsatisfied with the charges deducted from your account or think you are being overpriced, you can contact support to file a complaint. Also, if you have issues with the delivery or quality of goods, you can air your concerns through the support team.
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Afterpay Account Not Working
You might place an order through Afterpay but get a rejection. The Afterpay risk management department accesses your account status before authorizing your purchase. If it is your first order, you need to have money for the first payment, even though you will not pay on the same day.
If the Afterpay risk management department has restricted your account, you will have to contact customer service to open your account.
Can I Contact Afterpay Customer Care Through Social Media?
If you have tried to Afterpay customer care through calls or email without getting a response, you can send a direct message to them through the following social media pages:
Connect With Afterpay Customer Service Using DoNotPay
Afterpay strives to offer the best services to its consumers and respond to their . However, sometimes the demand for customer care service is overwhelming for the customer care team, leading to a long wait time for you to get your services.
DoNotPay can help you lower that wait time from days to a few seconds with DoNotPay’s Skip Waiting on Hold product. Here's how you can use DoNotPay to skip Afterpay phone queue:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you’d like to call.
- Click on the name of the company and have DoNotPay do the work for you.
That's it. DoNotPay will let you know the someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.
Other Services From DoNotPay
DoNotPay is an all-around assistant who helps you solve all your administrative services. Besides helping you services fast, DoNotPay can also help you jump the phone queue to connect with customer care teams of the following service providers:
DoNotPay’s services are the most efficient, reliable, and fast. Sign up on DoNotPay’s website today and enjoy the following services and more:
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