Reach Aetna Customer Service Agents the Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How Do I Contact Aetna Customer Service?

Calling the customer service center at a company and getting that automated machine, on the other hand, can be one of the most blood-boiling experiences that most people experience when seeking help with an issue they are having. The automated machines will list all kinds of different options for help that you're not looking for or you might not. If you want to find the help you actually need, there is only some chance that you may find it somewhere in the long-winded message they use to list all of your options.

In the end, most people get frustrated with these systems and find that they are a waste of time. Companies see it as a way to cut costs on their jobs and hire fewer customer service representatives to help people with their problems. However, many companies fail to see the fact that these automated systems frustrate customers and often lead to customers growing fed up with their experience with the company's product. That consumer frustration may not be worth the money saved by hiring fewer employees.

Aetna Customer Support Number & Email:

Aetna is an American healthcare system that grosses more than $60.5 billion annually by providing and selling healthcare services and related products. The company is based out of Connecticut and provides insurance benefits to more than 39 million individuals through the CVS Health platform. If you are looking for information on how to contact Aetna's customer service department, the following information will help you:

Company/FAQ Website
Customer Service Phone Number (US & International Number)1-800-US-AETNA (1-800-872-3862) office hours are from 8:00 am to 6:00 pm ET (also lets you contact the corporate number for Aetna)
Customer Service EmailN/A
Fax Number866-847-4039

When you call Aetna's customer service line for help with questions or issues that you are having, you will need to have several pieces of information ready for the representative so that they can help you with your problem:

  • full name (first and last name)
  • address/zip code/email/etc. (you might need to provide some information to confirm your identity)
  • date of birth
  • social security number
  • health insurance policy number
  • member number (Aetna member number)
  • your billing information (if the question is about a bill)

This information could help Aetna customer service agents provide you with the best service that they can provide. The information will help them locate your problem and pinpoint a solution to your problem faster.

Aetna Corporate Address:

is as follows:

The Aetna Corporate Headquarters

151 Farmington Avenue

Hartford, CT 06156

The only location that Aetna has is in Connecticut as it is an American company. There are no international offices for the Aetna corporation. The address in Connecticut is the one that they will need to use to be able to reach Aetna.

Can I Send Demand Letters To Aetna in Small Claims Court?

Yes! , or any other company that you feel has wronged you or not delivered on the promises that they are obligated to fulfill. DoNotPay can provide you with tools to help you file your lawsuit, but we have NO authority to issue any sort of verdict or start any sort of court process that relates to your pending lawsuit.

If you are looking for help from DoNotPay, you can expect us to offer the following services to help prepare your information to file your lawsuit with a court in your area:

Generate a Demand Letter:

If you provide us with the basic information of your lawsuit, then we can do the rest when it comes to compiling that information into a demand letter. We will send that demand letter to the company and let them know that you will be filing a lawsuit against them. We will include the reason(s) for your lawsuit and the demands that you make of the company to make their mistakes correct.

Fill Out Your Court Forms:

Provide us with the information that you need to put in your court forms, and we will fill out the forms with the appropriate information. Many forms require much of the same information to be filled out several times. It makes the paperwork tedious and frustrating for you as an individual to fill out. Letting us fill out the information means you only have to put in the information once, and the rest is done for you.

Filing Formal Complaints:

If you need to file a formal complaint against the company that you are taking to court, DoNotPay can also help you do that. All you have to do is provide the information with DoNotPay, and we will help you follow a step-by-step guide to file a formal complaint against the company that you want to file the complaint against.

Serve the Company a Notice:

DoNotPay will send the company that you are intending to send demand letters to a notice that they are being sued. We will provide the information that they need to know to notify them that they are going to small-claims court and being sued. The papers will be provided for them so they can prepare their argument and defense against your case.

While DoNotPay is not able to send demand letters to any specific company, we offer many useful tools that can help you send demand letters to a company that has wronged you. Taking all of this stress off of you makes it much easier for you to be able to send demand letters to and not spend all of your time on the paperwork and technical aspects of the lawsuit, but rather to prepare yourself for what you will present in court to win your case.

Aetna's Executive Team:

Aetna's Executive Team is headed up by Chief Executive Officer (CEO) Mark Bertolini, who took the position in November 2010 and continues to function in this role even today. Bertolini oversees many of the key decisions and factors in determining the services that Aetna offers to customers throughout the US through their partnership with CVS stores and the company's CVS Health program.

Aetna's Chief Executive Vice President is currently Lonny Reismann, who is a certified MD and is 53 years old. He was previously the CEO of HealthReveal, which primed him for his experience as the Executive Vice President of Aetna, which is his current position. His job is to help build a better and more useful health care system for users, and to ensure that the services that Aetna offers are the ones that their 39 million customers need regularly.

Please note that reaching out to Aetna's (or any company's) executive team should be a last resort. Reaching out to the customer service department will solve most problems for most consumers. Only after you have exhausted all other options should the executive team be the people you reach to for help. Individuals in these positions already have extensive responsibilities, and they have customer care staff to reach out to before you reach out to them.

What Common Complaints Do People Have?

Aetna has customers with problems that they are facing, as does any large insurance company. Aetna is here to help customers with their problems and they want to strive to make things right by you as their paying customer. The following are the most common complaints people have when dealing with Aetna and its services:

  1. being improperly (overcharged) charged for medications or services
  2. refusing to cover medical costs that are deemed "unnecessary" even when they are necessary
  3. the company not refunding various expenses or reimbursements for receipts on time
  4. lack of communication from the company
  5. customer service employees who are unable to solve the client's problems or complaints

These are the common complaints that people make when they are complaining about the service provided by Aetna. The biggest complaint seems to be the company not being willing to cover certain expenses or costs related to healthcare that they should be covering. If the plan says the company covers it, the customer expects the company to cover it and will often argue if the company refuses to pay their share of the cost of the person's medical coverage and care.

Skip Pressing the "Hold" Button With DoNotPay:

If you want to skip the "Hold" button, you have to press the phone and want to get straight to work filing your lawsuit or filing a complaint, then you can use DoNotPay to help you. To begin filing your complaint or lawsuit, all you have to do is complete the following 4 simple steps to get the process started, and let us do the rest:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

These are the 4 steps that you can go through to skip the "Hold" button while waiting on the phone. DoNotPay is here to help you file your lawsuit or formal complaint to ensure that you are not wronged by a company that has promised you something else.

What Else Can DoNotPay Do?

We are glad that you asked! DoNotPay can provide you with a variety of other services that are designed to help you save more time and money! The following are some ways that we can help you save money:

There are more ways that we also help people save money, and some of those include lowering your bills, reducing utility payments, canceling unused subscriptions, and helping you get reimbursements for banking/credit card fees. Provide us with the information, and let us do the rest of the grunt work!

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