How to File a Complaint Against Virgin Money In 4 Easy Steps
Virgin Money is a banking and financial service in the United Kingdom. It was founded by Richard Branson as Virgin Direct and was the pioneer of index tracking through personal equity plans. Their headquarters are located at Jubilee House in Newcastle Upon Tyne.
As a financial service, you may reach out to Virgin Money customer services for various reasons. Whether it's an issue with your check, bad customer service, or excessive fees, you need to find out ways to have your problems solved. Similar instances are common with service providers such as Starbucks, Tesco, Carshield, Chipotle, and Virgin Media.
Regardless of the nature of your complaint, you should expect an easy and quick response from Virgin Money customer care. Unfortunately, there are chances that your Virgin Money complaint will not be resolved to your expectations. With DoNotPay, you're guaranteed a fast and easy process to file your complaint with Virgin Money. Continue reading to learn how we can help you.
Types of Complaints Against Virgin Money
Many Virgin Money customers file their complaints based on the experience and services they get from the company. Some of the common complaints made against Virgin Money are as follows:
- Unclear deductions for your debt
- Poor customer service from one of the Virgin Money outlets
- Bouncing of a check
- Expensive debt charges
- Incorrect information on your credit report
- Settling a billing dispute with the credit card company
How to Make a Complaint to Virgin Money
You can reach out to Virgin Money to file a complaint in various ways. However, your complaint depends on the nature of your problem. Here are the options that you have:
|Virgin Money Phone Number (Customer Service)||0800 345 7365|
|Virgin Money Phone Number (General Enquiry)||0141 248 7070|
|Virgin Money Address (Glasgow)||41 St. Vincent Place,
|Virgin Money Address (London)||Floor 15, The Leadenhall Building,
122 Leadenhall Street
|Virgin Money Address (Leeds)||20 Merrion Way
|Virgin Money Address (Newcastle)||Jubilee House
Newcastle Upon Tyne
How to Make a Complaint to Virgin Money Customer Services Through Phone
If you want to file a complaint with Virgin Money customer services, you can call them at 0800 345 7365. Services are available from Monday to Saturday, 7 am - 9 pm, and on Sunday, 10 am to 5 pm.
Make a General Enquiry to Virgin Money
If you want to speak to a Virgin Money employee, call their switchboard on 0141 248 7070. Services are available from Monday to Friday between 9 am to 5 pm.
How to Make a Complaint to Virgin Money In-Person
If you want to file a complaint with Virgin Money In-person, you can visit any of the following offices:
41 St. Vincent Place,
Floor 15, The Leadenhall Building,
122 Leadenhall Street
20 Merrion Way
Newcastle Upon Tyne
Alternative Ways to File a Complaint Against Virgin Money
If you didn't get any satisfactory response from Virgin Money, you can seek an alternative way to file your complaint. There are two main options, which include:
- ADR scheme
How to Resolve Your Virgin Money Complaint Through the Alternative Dispute Resolutions
Alternative Dispute Resolution is an alternative way of resolving disputes between consumers and different traders. This process utilizes the following forms of resolution:
- Mediation: In this process, an independent third party develops ways to help consumers and companies reach a mutual agreement.
- Arbitration: In this process, an independent third party will take the facts and make a fair decision for both parties.
How to Resolve Your Virgin Money Complaints Through the Ombudsman
An ombudsman is appointed to look into complaints about organizations and companies with their consumers. They are independent, and this means that their decisions are based on the facts and evidence provided by the conflicting parties. There are two types of an ombudsman; private and public sector ombudsmen.
For your Virgin Money complaint, you need to seek assistance from a private sector ombudsman; or financial ombudsman service. Once you file your case with the ombudsman, they will look into it to find the best solution. If they justify your complaint, they will ask Virgin Money to meet your demands.
Get Your Virgin Money Refunds Instantly With DoNotPay
With DoNotPay, we will help you get your money refund from Virgin Money instantly. Our Other Customer Service Issues product will reach out to Virgin Money customer service, lodge your complaint, and make demands on your behalf. You don't have to put your daily schedule on hold to deal with the Virgin Money customer service team.
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