How to File Your Utilita Complaints Hassle-Free

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How to File Your Utilita Complaints Hassle-Free

Utilita is an electricity and gas supplier operating in the U.K. Customers can enjoy the perks of smart energy, smart meters, Energy High 5, and multiple ways to save. If you're already a customer of Utilita but aren't completely satisfied with your service, you may be interested in making a complaint against the company. It's important to note that some companies can, unfortunately, make it difficult for customers to make a complaint. Even if they do provide a complaint form, it's sometimes difficult to get a response or a proper resolution. Here at DoNotPay, our goal is to make it easier for you to file a complaint in the easiest way possible and get the resolution you deserve. If you need to for any reason, read on to learn how you can do it, some alternative complaint options, and how DoNotPay offers the fastest, easiest, and most successful solution to making a complaint.

How to Contact Utilita to Make a Complaint

When you need to make a complaint, it's best to contact the appropriate parties as soon as possible to receive the best possible solution. With that said, there are many reasons why you may need to make a

Reasons to Make a Complaint

Some reasons for making a complaint may include:

  • You had a customer service issue with someone from the Customer Care Team.
  • You were overbilled.
  • Your energy was shut off without notice.
  • You did not receive the appropriate service.

How to Make a Complaint

Utilita Energy states that they are committed to providing excellent customer care. If you are not satisfied with any part of your service with them, they encourage their customers to contact them. Additionally, they assert that their Customer Care Team should be able to provide you with a quick and efficient resolution. In the event that there isn't a prompt resolution, they will be sure to escalate your issue to their dedicated complaints team. With that said, if you need to make a complaint with Utilita, you can do so by contacting them via the following options.

  1. Phone
  2. Email
  3. Social Media

It's important to note that Utilita states that you can talk with someone face-to-face by visiting one of their Contact Centres. If you need help finding their nearest office, just give them a call.

If you've made a complaint by phone, the Customer Care Team will strive to find a resolution on the first contact. However, if the issue will require more time to investigate, they will escalate the issue to one of their complaint specialists who should provide you with regular updates. If you've made a complaint by post or email, a complaint specialist should contact you by phone before responding to you in writing, unless you request otherwise. Depending on what was said in the letter or email, the Customer Care Team will either respond with a proposal to fix the problem or ask for further information.

How to Reach Utilita Customer Support
WebsiteComplaints Page
EmailSend A Message
Phone Number01962 891 160

Alternative Ways to Make a Complaint With Utilita

If you were not satisfied with the resolution of Utilita or you haven't received a response, there are other ways you can make a complaint.

ADR Schemes

An alternative dispute resolution involves resolving a dispute between consumers and traders without the need of involving the court. There are two common forms of ADR Schemes, including mediation where a third party helps the disputing parties come to a mutual agreement, and arbitration where a third party considers the facts and makes a binding decision between the two disputing parties.


An ombudsman is an independent, unbiased, third-party who can help resolve disputes. It's important to note that an ombudsman should be contacted in the event you cannot receive a sufficient resolution from the company first.

Get Any Customer Service Issue Resolved With DoNotPay

Do you need a better way to file a complaint? If you're having an issue with Utilita that you're having a hard time resolving, DoNotPay is here to help. In fact, DoNotPay has successfully helped resolve customer service issues for a variety of companies, including

With our product, you can easily file a complaint against any company. In fact, DoNotPay will:

  1. Find the best contact method for Utilita to file your complaint.
  2. Fight on your behalf by thoroughly explaining to their Customer Care Team what the issue is.
  3. Wait for Utilita to respond with the best solution to your needs.

What Else Can DoNotPay Do?

Do you need to do more than just file a complaint? DoNotPay can help you resolve a variety of problems. Here are just some of the other things that we can help you with:

If you're ready to file a complaint with Utilita, sign up with DoNotPay today to get started!

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