How To File U-Haul Customer Service Complaints and Get Your Issue Resolved
U-Haul is a company that many people rely on to move houses and apartments. The company helps over 5.5 million customers every year and has over 200,000 vehicles in the United States.
Unfortunately, there are many customer complaints that need to be addressed, such as the services not being up to par or dishonest practices. People often complain about U-Haul's practices due to the fact that they do not disclose the amount of weight that can be hauled, and they charge for gas after a customer has left with their vehicle.
The company's customer service is poorly equipped to deal with complaints, and customers state that the employees often do not know what they are doing. This can be harmful to customers who may need extra help, such as if they cannot get their vehicle out of their driveway or if they have a towing issue.
If you are having a problem with U-Haul, you should bring it to their attention immediately. Do not wait to do this because the longer you wait, the more likely your problem will become worse.
You should also have evidence of your complaint and an idea of how you would like it resolved. For example, if you received a car that is defective in some way, you could tell them that your vehicle has trouble getting up hills or has other issues.
How To File an Official U-Haul Complaint
You can contact U-Haul customer service through live chat, by calling the customer support number at 1-800-468-4285, or by sending them an email.
The company's representatives will then screen for complaints and contact you once they have confirmed that there is an issue. Most U-Haul customer service representatives will ask for proof of the issue, and you will need to provide photos or answers to their questions.
The response times are as follows:
- Live Chat: Immediate Response
- Phone Contact: Immediate Response
- Email Contact: 1–3 business days
Many people who have had trouble with the company report that they could not get a full refund or a replacement vehicle even after several phone calls and emails to U-Haul's customer service.
If you do not feel satisfied with the customer support representative that you talk to, you can always ask to speak to a manager who is much more knowledgeable about the company's policies and might help you resolve the issue.
|How To Reach U-Haul Customer Service|
How To File U-Haul Complaints
If the company persistently refuses to solve your complaint and fails to provide repairs or remedy your issue after repeated calls and emails, you can file a complaint with:
- The Better Business Bureau
- Federal Trade Commission
Filing U-Haul Customer Complaints With the BBB
The Better Business Bureau is a nonprofit organization that helps to address business-related problems. The BBB receives over 515,000 complaints per year and has more than 130 offices across the United States. Complaints are usually very specific, which makes it easier for the BBB to properly address them.
The BBB prompts people to file an official complaint with U-Haul by sending a letter to their corporate office mailing address:
U-HAUL INTERNATIONAL, INC. Attention: Customer Service, 8711 W. Bonita Avenue, Peoria, AZ 85345.
If you've done so but haven't received a response, or if you believe it will be of little use, you can file a complaint with the BBB directly through this online complaint form.
Filing U-Haul Customer Service Complaints With the FTC
The Federal Trade Commission (FTC) regulates consumer protection laws and also investigates individual complaints. They get over 200,000 complaints a year and have over 600 offices in the United States, along with international counterparts.
You can file a complaint through their online complaint form or by writing to their office address: Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue NW, Washington D.C., 20580
Are Your U-Haul Customer Complaints Falling on Deaf Ears? Here’s How To Sue U-Haul in Small Claims Court
If U-Haul continues to ignore your complaints or refuses to try and fix the problem at any point, you can sue the company in small claims court. In fact, many people have successfully sued U-Haul in small claims court due to failure to repair a vehicle, with the judge ruling in their favor and winning a claim as high as $15,000.
Small claims court processes vary from state to state, so the best course of action is to visit your local court's website and fill out the online form or visit the court in person and file the claim against U-Haul with the court's clerk.
Before your case goes to trial, you need to draft a demand letter and serve it to the company.
The demand letter should be professionally written and include the following information:
- Your name and contact information
- The name of the defendant
- A description of the issue you are having with the company
- The damages you've suffered because of this issue
- A list of all financial data, including receipts, receipts for the service, and any other documents that may be important
U-Haul will have up to 30 days to respond to your demand letter. If they don't respond or reject your settlement offer, the case will go to court.
If you win the case, you can either ask for a full refund or a replacement vehicle, depending on what you are asking for in the demand letter.
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Our app will send a demand letter to U-Haul on your behalf. If the company does not respond, we will help you take them to small claims court and get the justice and compensation you deserve.
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File Your Complaints With Other Companies
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