A Beginner's Guide to Filing a Complaint With Spirit Airlines

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

File Spirit Airlines Complaints Easily With the Help Of DoNotPay

Do you have any you want to make? Common customer complaints include flight delays, poor ticketing and reservations, loss of luggage, poor customer service, and stressful refund procedures. This post guides you on addressing your complaints to Spirits Airlines and suing them at the small claims court if they don't help you.

We also recommend you a simpler way of filing your complaints — using DoNotPay. DoNotPay is a faster and more convenient way of addressing complaints across different companies. DoNotPay helps you file complaints against companies like US Postal Service, Walmart, Starbucks, One-Shot Keto, Chipotle, Taco Bell, Doordash, Carshield, Somatic, and Walgreen.

How to Contact Spirit Airline to Make a Complaint

If you have a complaint with Spirit Airlines, the first step is to contact them directly through phone, email, or letter.

PhoneTo Call: 1-855-SAVE-555 (855-728-3555)

To Text: 48763

WhatsApp: 855-728-3555

When calling from Mexico: 800030071

These services are available 24 hours a day/ 7 days a week.

EmailSpirit Airlines provides a form on their website that you can fill out and automatically send to them as an email.
PostSpirit Airlines

2800 Executive Way, Miramar FL 3302

File a Complaint Against Spirit Airline to a Government Agency

You can also file a complaint against Spirit Airline to different government agencies that deal with air travel.

You can contact the following agencies depending on your issue be it flight safety or consumer complaints:

Federal Aviation Administration (FAA)
  • 866-TELL-FAA (866-835-5322)
Aviation Consumer Protection Division
  • 1-866-289-9673
Transportation Security Administration (TSA)
Office of Aviation Consumer Protection

U.S. Department of Transportation

  • 1200 New Jersey Avenue, SE
  • Washington, DC 20590

Take Spirit Airlines to Small Claims Court if Your Issue is Not Resolved

If you do not get a satisfactory response to your claim, you can opt to send demand letters to Spirit Airlines to the small claims court. An unsatisfactory response means lack of response, very little amount offered for compensation, or refusal to compensate. You have to get the official registered business name of the airline before starting the process of suing the airline:

Use the following steps to send demand letters to Spirit Airlines on small claims court:

  1. Analyze if Your Suit Will be Accepted - You have to know the requirements and limitations of filing a suit in a small claims court. For instance, small claims courts adjudicate claims on monetary compensation and limit the maximum amount they can award. Therefore, make sure the payment you seek is in monetary value and falls within your state's small claims dollar limit.

  2. Send A Demand Letter - Most small claims require that you first send a demand letter to the party you are suing before taking the matter to court. A demand letter is an official letter to Spirit Airlines addressing your complaints, the amount you need in compensation, and informing them you intend to take action if they fail to address the issue within a specific time. The letter will prove that you have made the complaint to the airline, but they have been unable to solve your complaint, hence a lawsuit. You should have a copy of the letter, which you will attach as proof of having written one.

  3. Fill in and File Court Documents - If Spirit Airlines fails to respond to your demand letter, you can proceed to send demand letters to them in court. There are different processes and forms that you will be required to fill out before filing your suit. The documents you fill out will depend on your state's small claims court requirements. You have to make at least copies of the documents you fill, one for the court, one for your, and another to serve Spirit Airlines. You will then take the documents to court, and the court will verify them. You'll then pay filing fees, after which you will be given a court attendance date.

  4. Serve Court Documents and Wait for Court Date - Now, send a copy of the court documents to Spirit Airlines. Sending a copy of the papers informs them that a lawsuit has been instituted and a court date set.

Use DoNotPay to Send demand letters to Spirit Airlines in Small Claims Court

Making a complaint and filing a suit on your own can be a complex affair, and you may even want to give up. Writing a proper demand letter and drafting court documents is enough to scare many of us who are not familiar with the process. Using an attorney to file a suit at small claims court may also not be cost-effective. This is because small claims courts limit the amount of money they can award for a lawsuit, usually between $3000-$15000 depending on the state where you live. This amount will leave little money after paying for your attorney.

However, you should not worry because DoNoPay is here for you! With DoNotPay, you are guaranteed an affordable, easy and fast way of .

You can use the following process to file a small claim lawsuit against Spirit Airlines:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

That's it! After filling in all the necessary information on our website, DoNotPay will generate for you a copy of the demand later to Spirit Airlines, the court documents you need when filing the suit, and a guideline to follow in court to ensure that your case is a success.

What Else Can DoNotPay Do For You?

DoNotPay is a 24-hour service that helps you solve many problems beyond filing complaints against Spirit Airlines. With DoNotPay, you can solve the following issues, among many others:

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