The Best Way to File Walmart Complaints

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Handling Walmart Complaints Without the Headaches

Some might argue that it is very little you cannot find at Walmart. Add to this the budget-friendly prices, and it makes sense that the stores have a significant consumer base. However, with so many transactions, it is no surprise that there are also . DoNotPay has found a great way to deal with the Walmart complaint department.

The Walmart Complaints Center Focuses on Online Help Menus

The first introduction to any type of resolution is the Help menu. It offers you three distinctive options:

  1. Track an order
  2. Edit or cancel an order
  3. Check on returns and refunds

If your complaint has to do with a specific order, you might further define the assistance you need from the company. A good example is a Walmart grocery complaint. Online, you can choose actions including:

  • Give driver feedback
  • Note price and other listing errors
  • Highlight food safety problems

However, when you contact the Walmart complaint center with a return or refund request, the website will direct you to the store's standard return policy. It stipulates that customers who purchased a product online have 90 days to return it by mail. If the item is defective, you also have the option of taking it to a local store.

An Online Walmart Complaint Form for Employees

In some cases, there is code of conduct complaints that employees may have. The store policy is to handle these issues in-house.

  1. Discuss your concern with a manager.
  2. Escalate the concern to a next-level manager.
  3. Report the problem to the People Lead, Ethics & Compliance, or Departments.

As an option of last resort, you can connect with the Walmart complaints online form for ethics violations.

How Do I Make a Complaint to Walmart Corporate?

When none of these options help you resolve your , the company offers you the option of connecting my phone or by emailing customer service.

Ways to Contact Walmart Customer Support
EmailEmail Portal
Phone Number1-800-WALMART
Online Contact FormHelp Support Portal
FaxNot Available
Chat SupportChat Portal

At this juncture, you most likely have documentation of your attempts to resolve the issue. Make sure that when emailing the corporate office, or discussing your complaint against Walmart in person, you have your facts lined up.

How Do I File a Complaint Against Walmart?

If despite your best efforts, you cannot resolve a Walmart pickup complaint, Walmart corporate complaint, or Walmart delivery complaint with the company, you have the choice of contacting third-party entities.

When the Walmart complaint center does not respond, contact the Better Business Bureau. Complaints filed there usually get quick responses. With Walmart pharmacy complaints, the National Association of Boards of Pharmacy at 847/391-4406 or is the first contact. From there, you will connect with your state's Board of Pharmacy.

A Walmart associate complaint having to do with hours worked or pay received is best directed to the Labor Department's Board of Wages and Hours. Contact information varies by state. This may also be the first contact for any other Walmart human resources complaint.

Does Walmart Take Complaints Seriously? If Not, Consider Small Claims Court!

If after filing a complaint and nothing happens, you might consider bringing the issue to a small claims court.

  • Learning how to file a complaint against Walmart in small claims court is not too difficult. Determine first if this court is suitable for your claims. These typically have to be below $5,000.
  • Next, find the small claims court in your jurisdiction.
  • Follow the rules for filing a complaint and scheduling a court date. There are stringent rules for informing the Walmart complaint dept. and serving a copy of the complaint.

Suing Walmart With DoNotPay Is Fast, Easy, and User-Friendly

By now, you realize that Walmart complaints are not that easy to resolve. Working toward a resolution can be time and labor-intensive. However, DoNotPay has designed a streamlined process that changes the ways consumers handle their Walmart corporate complaints and store problems. Best of all, it is a simple four-step process.

  1. Log in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

That is it! DoNotPay generates the forms you need for filing a small claims suit and can mail a copy to Walmart!

Make DoNotPay Your Solution for All Types of Complaints

Are you having difficulties with other vendors? Did you buy something that the company does not want to take back? Does a business owe you money for a service it did not provide? DoNotPay can help you resolve issues with a wide variety of vendors and companies.

What Else Can DoNotPay Do?

Do not spend your time on hold or emailing back and forth with complaint departments. DoNotPay can also help you with:


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