ByEasy Trick That'll Get Southern Water to Take Your Complaint Seriously
According to a CCWater report, Southern Water ranks bottom of 21 companies in England and Wales for complaints. Common include; unsatisfactory customer service, water bill disputes, debt recovery, refunds, property damage, and leaks.
Southern Water is a private utility company established in 1989. It's owned by Greensands Holdings Limited and serves the following:
- Kent
- East Sussex
- Hampshire
- West Sussex
- Isle of Wight
The utility company deals in public wastewater collection and treatment and public water supply to households and non-household customers. But, even with the commitment, it's not uncommon to hear customers' complaints often.
Filing Southern water complaints can be daunting when doing it for the first time. We've put together this guide to help you through the process.
How to Make a Complaint to Southern Water
The best way to get your attended to is by contacting the relevant departments for help. Southern Water is committed to serving its customers–household and non-household.
|
How to Contact Southern Water for Complaints | |
| Southern Water
PO Box 564 Darlington DL1 9ZG or Southern House Yeoman Road, Worthing West Sussex BN13 3NX | |
| customeraccounts@southernwater.co.uk. | |
| Phone Number | 0330 303 0223 |
| Website | Southern Water |
| @SouthernWater | |
| Southern Water UK | |
| Online Contact Form | File a Complaint |
Alternative Ways to File a Complaint Against Southern Water
Giving up isn't an option if you don't get a favourable response from Southern Water. Here are alternative ways to file a complaint against them.
1. Alternative Dispute Resolutions Schemes (ADR)
Mediation and arbitration are two of the most common ADR schemes. Mediation assists disputing parties reach an acceptable agreement. On the other hand, an arbitrator examines the facts and renders a ruling affecting either or both parties.
The following regulations govern ADR schemes in the UK.
- The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015,
- The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015
- European Regulation on Online Dispute Resolution
2. Ombudsman
An Ombudsman's primary responsibility is to look into complaints about companies and organisations. They're independent, impartial, and don't charge a cent for their services. You should try to resolve the issue with Southern Water before opting for an Ombudsman.
You also shouldn't have started court action before going to an ombudsman since they'll reject your case. Some ombudsmen will only take your case if eight weeks have elapsed since you filed your complaints.
You should opt for a private sector ombudsman and not a public sector ombudsman. Private sector ombudsmen are the best since they deal with financial and consumer complaints.
The Consumer Council for Water is your sure bet for resolving Southern Water complaints. It represents household and business water users in England and Wales. You can call them on 0300 034 2222 if you're in England and 0300 034 3333 if you're in Wales.
3. Small Claims Court
You should take Southern Water to small claims court if it has violated its terms of service. You can claim up to $10,000 in England's small claims court. You'll need to hire a solicitor to assist you in preparing and filing your complaint.
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What Else Can DoNotPay Do?
Filing Southern Water complaints is only one of many ways we can help you. Below is a list of the other companies we can help you file a complaint against:
Filing complaints can be daunting. Don't stress over this when DoNotPay can help you file complaints against any company hassle-free!