How to File a Complaint Against Severn Trent Water in 4 Steps

File a Complaint Against Any Company How to File a Complaint Against Severn Trent Water in 4 Steps

How to File a Complaint Against Severn Trent Water in 4 Steps

Providing water and wastewater service across the UK, many households know the name Severn Trent. While you may know the contact info for making your monthly bill payment, what happens if you must file ? You must contact the right person at Severn Trent and follow their complaints procedures for the fastest, most efficient resolution to your issue. While you can reach out to Severn Trent with complaints on your own, it can be time-consuming and frustrating. Luckily, DoNotPay can help! DoNotPay will contact Severn Trent on your behalf to file your complaints and work to get to the bottom of your problem. We will take care of the hard work and fight to get you a favourable solution and any compensation you're entitled to receive.

How to Contact Severn Trent With Complaints

You have several options to get in touch with them if you have .

  • Phone Number for Severn Trent Billing Complaints Billing support is available 8 am-9 pm Monday to Friday and 8:30 am-5:30 pm on Saturday.
  • Phone Number for Severn Trent Water Supply or Sewerage Service Complaints: Team members are available to take your call 7 days a week, 24 hours a day.

How to Reach Severn Trent Customer Support

WebsiteContact Us
EmailSend A Message
Twitter@stwater
Phone Number (Billing)0345 7 500 500
Phone Number (Water Supply and Sewage)0800 783 4444
FacebookSend A Private Message
MailSevern Trent Water Customer Care Team

PO Box 409 Darlington DL1 9WF

How to Reach Consumer Council for Water

Online Contact FormFill Out Form
Phone Number03000342222
MailConsumer Council for Water, 1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ

How to Reach ADR

OnlineOfficial Website
EmailSend A Message
Phone Number0207 520 3801
MailWATRS, International Dispute Resolution Centre, 70 Fleet Street, London EC4Y 1EU

Other Ways to File a Complaint Against Severn Trent

If you're unhappy with the company's response or have additional complaints against Severn Trent, you can try one of the methods below to make your complaint.

Contact the Consumer Council for Water

If your Severn Trent complaint was reviewed directly with the organisation without a satisfactory resolution, you can reach out to the Consumer Council for Water. You can also make a complaint with CCWater if it has been more than eight weeks since initiating the complaint procedure and Severn Trent has not resolved your problem. 3 Ways to Contact CCWater

  1. Use the online contact form.
  2. Call with office hours Monday-Friday.
  3. Write to the council.

Alternative Dispute Resolution (ADR)

For unresolved complaints that followed Severn Trent's complaints procedure and have been reviewed by CCWater, the next step is to take the issues to the Water Industry Redress Scheme (WATRS). WATRS will make an independent, impartial binding decision on the matter. Contacting WATRS is an alternative method to going to court or a tribunal. How to Contact WATRS with Severn Trent Complaints

  • Access the application to submit a complaint at WATRS website
  • Request for an emailed application.
  • Calling a representative.
  • Send a letter/completed application to WATRS.

Contact the Local Government & Social Care Ombudsman

When it seems your issue will not get resolved to your satisfaction, you can refer to an ombudsman. The Local Government & Social Care Ombudsman will act as an independent referee to look at both sides of the dispute to offer a solution. Before contacting an ombudsman, you must show proof that you've followed the organisation's complaints process to resolve the issue. You may need to request a letter of deadlock from the company before registering a Severn Trent complaint with the Local Government & Social Care Ombudsman.Other factors to ensure an ombudsman is the right choice to get your dispute settled include:

  • Must be something the ombudsman can investigate.
  • Complain within 12 months of becoming aware of the issue.
  • Were directly affected by the matter.
  • It's been over 12 weeks since filing a complaint with the organisation without a response.

DoNotPay Makes It Simple to File Complaints Against Severn Trent

Don't see a DoNotPay product that fits an issue you're having with Severn Trent? Our Other Customer Service Issues product is the answer you've been searching for! DoNotPay will contact Severn Trent or the customer support at any company to quickly and easily solve your problem.

Steps for Using DoNotPay to Resolve Your Issue With Severn Trent

  1. Choose the Other Customer Service Issues product.
  2. Select an option that best describes your issue.
  3. Enter the company's name.
  4. Provide additional details about your issue.
  5. DoNotPay takes the necessary steps to successfully handle your request.

Whether it's a billing problem or you've unsuccessfully been able to get in touch with the company, DoNotPay works on your behalf to fight for your fair treatment and help resolve your issue with Severn Trent or any company. Contact us to learn more about our simple process to make complaints against companies and win.

How Else Can DoNotPay Help?

DoNotPay can do so much more than getting your Severn Trent complaints resolved with ease. 

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