How to Appeal Your RBKC PCN From Your Phone

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How to Easily Dispute an RBKC PCN

In the Royal Borough of Kensington and Chelsea (RBKC), there is a dense population and a high demand for on-street parking. This can result in a lot of frustration for residents and visitors alike. Unfortunately, it can also result in a penalty charge notice (PCN). While drivers often choose to pay these notices, even if they feel the fine is unfair, some choose to dispute their parking ticket. Unfortunately, challenging a PCN in RBKC is not without its complexities. However, with DoNotPay's Parking Tickets UK product, disputing an can be done quickly and easily.

How Are PCN Payments and Appeals Managed in RBKC?

In , the preferred way to pay your PCN is online. The borough, like most others in the UK, has its own website where individuals can make secure PCN payments, review the evidence supporting the ticket, or wage a challenge or representation of the fine.

  • A challenge is an informal process in which you request that the Council review the PCN and the evidence you have to show that the fine that was leveraged against you was unjust.
  • A Representation in response to a formal ‘Notice to Owner’ about a PCN that was issued is a formal process in which you can explain to the Council why the parking ticket is unjust either through post or email.

How Long Do You Have to Pay or Challenge Your Parking Ticket?

Individuals who have obtained a PCN in RBKC have 28 days to pay the ticket. Paying the ticket within the first 14 days after its issuance will usually result in a reduction of up to 60% of the fine.

If you wish to informally challenge the PCN, you must do so within 14 days of its issuance. Formal representations must be made within 28 days of the issuance of a ‘Notice to Owner’.

What Happens if You Ignore a PCN in RBKC?

Ignoring a PCN in RBKC can result in consequences such as:

  • An accrual of multiple fines, which can subject you to points off your license, and ultimately a driving ban.
  • Debt collections for the unpaid fines of which can damage your credit.
  • A bailiff is being sent by the Court to possess your belongings as payment for the debt.

How to Challenge an RBKC PCN

To challenge your PCN within 14 days of its issuance, you must go to the website. From there, you should enter your PCN identification number. PCNs in RBKC always begin with the letters KE, followed by 8 digits. You must also enter your vehicle's registration number. You will then have the opportunity to review the evidence against you and dispute the fine by submitting your reasoning for the dispute, as well as evidence that supports your claim.

Collection of the PCN will be placed on hold while the Council reviews your decision. If your challenge is accepted, the PCN will be cancelled and no further action will be taken. If the challenge is rejected, you will have time to pay the ticket at a reduced rate, or you can wait until you obtain a ‘Notice to Owner’ and file a formal representation.

Four Complexities of the PCN Process

While RBKC and other UK boroughs have attempted to keep the process of paying or challenging a PCN simple enough for vehicle owners to complete without needing to obtain assistance, the process can still be complex. Some of the common issues experienced include:

  1. The inability to make payments online. RBKC does have a pay-by-phone option by calling 020 7361 4380.
  2. The PCN was lost. Individuals who have lost their PCN must email parking services and provide their vehicle registration number as well as the date on which the PCN was issued.
  3. The owner of the vehicle was not driving it at the time the ticket was issued, for reasons such as, it was for hire or it was sold before the issuance of the PCN.
  4. The individual who obtained the PCN is unclear on the types of evidence they can use to support their claim.

RBKC Contact Details and Information

WebsiteHomepage | Royal Borough of Kensington and Chelsea
Submit a Challenge or RepresentationPenalty Charge Notice - RBKC
Email Enquiry FormsEmail us - Your enquiry - Forms
Contact Email
PhoneVehicle Retrieval01285 238 956 / 020 7351 1203
Penalty Charge Notice020 7361 4380

PO Box 4294


PostcodeBN13 1WW
HoursPCN Line in OperationMonday to Friday9:00 am - 5:00 pm
Vehicle Pound Opening TimesMonday to Saturday7:00 am to Midnight
Sunday8:00 am to 6:00 pm

How DoNotPay Can Help You Challenge a PCN

DoNotPay has helped hundreds of thousands of people in the U.S. and UK to save money by disputing parking tickets, resulting in a collective savings of more than £2.9m in avoided fines. To obtain a carefully crafted letter that you can submit when challenging your RBKC PCN, simply follow these four steps:

  1. Log-in to DoNotPay and go to the Ticket Disputes category. Select the Parking Ticket product.
  2. Upload a photo of your citation.
  3. Provide us with some details on why you believe the citation issued is a mistake.
  4. That's it! You'll receive an appeal letter that contains the best argument to win your case.

It should be noted that, while in the U.S., DoNotPay can mail a parking dispute on behalf of the claimant, in the UK, we can only provide you with the content of the letter, but you must send the letter yourself.

DoNotPay can also help you solve PCNs in other areas as well like in:

What Else Can DoNotPay Do?

DoNotPay's Parking Tickets UK product can make easy work of disputing a PCN. However, there are many other products provided by DoNotPay that can help you with other tasks, such as:

To learn about all the ways DoNotPay can help you save time, effort and even money, sign in or sign up today.

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