RAC Ignored Your Complaints? — Here's What You Should Do!

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RAC Ignored Your Complaints? — Here's What You Should Do!

After viewing several online reviews of RAC insurance, it's safe to say that a lot of people have complaints about the company. If you're disappointed with RAC for any reason, you probably want to know the best way to file a . Good thing DoNotPay is standing by and ready to assist.

What is RAC?

Founded as the Royal Automobile Club near the end of the 19th century, RAC Limited is a general insurance company and roadside assistance outfit headquartered in Walsall, West Midlands. Since its establishment, RAC has branched out to include several subsidiaries, including:

  • Financial services
  • A car racing team
  • A charitable foundation

Today, RAC is the primary insurer for more than 12 million personal and business drivers, says the company website.

In addition to auto insurance and roadside breakdown coverage, RAC offers a range of insurance services, including:

  1. Black Box Car Insurance
  2. Business Insurance
  3. Car Hire Excess Insurance
  4. Classic Car Insurance
  5. Commercial Motor Insurance
  6. Electric Car Insurance
  7. Existing Customers
  8. Home Insurance
  9. Learner Driver Insurance
  10. Expenses Insurance
  11. Motorbike Insurance
  12. Multi-car Insurance
  13. Pay-By-the-Mile Insurance
  14. Personal Accident Insurance
  15. Temporary Car Insurance
  16. Test Drive Insurance
  17. Travel Insurance
  18. Van Insurance
  19. Young & New Driver Insurance

Serving millions of people also mean that there are also hundreds, if not thousands of that their company has to deal with.

Is RAC a Reliable Insurance Company?

If one relied only on the four- and five-star Trustpilot reviews posted on the company website, one would get the impression that RAC is one of the most reliable insurers in the UK. Of course, many customers are happy with the service they get from RAC. That's not the whole story, however.

A visit to the UK Trustpilot site reveals an overall rating of two stars. In fact, of the 11 reviews posted, 100% of them are rated "bad."

Here's a Sampling of Verbatim Quotes Posted at Trustpilot by Unhappy Rac Customers

  1. "Appalling arrogance and threats"
  2. "Appalling company"
  3. "Avoid RAC insurance at all costs"
  4. "Avoid, avoid, avoid"
  5. "Complete scam aimed at new drivers"
  6. "RAC car insurance is not what you think"
  7. "RAC leave you high and dry"
  8. "This vile company charge the maximum for everything"
  9. "Zero loyalty given"

Reviewers at Smart Money People are Equally Aghast With RAC Insurance

  • "Absolute shambles of a company"
  • "Complete rip-off"
  • "Extortionate cancellation fee"
  • "False promises"
  • "Not understanding customer needs"
  • "Terrible attitude"
  • "Terrible customer service and fees charged"
  • "The worse company ever. Do not buy any service from it"

How to Make a RAC Complaint Without Our Help

If you failed to read and heed the reviews before hiring RAC to be your insurer, you may now feel like filing a formal complaint. RAC provides a whole webpage devoted to complaints.

To complain by phone, call between 9 a.m. and 5 p.m. Monday through Friday.

How to Reach RAC Customer Support
WebsiteContact Us
Breakdown Complaints
services Complaints
Membership Complaints
Business Customer Complaints
General Insurance Complaints
Online Contact FormGeneral Enquiry
Phone0333 0702 522
0330 159 0360
PostMembership Customer Care

RAC Motoring Services

Great Park Road

Bradley Stoke


BS32 4QN

FacebookRAC - Home | Facebook

DoNotPay Can Get Refunds For You in an Instant

If you have several extra hours to spend trying to file a complaint, you're certainly welcome to do that. It won't be easy, but with enough time and patience, you can do it.

If you'd rather save yourself the hassle and headache, ask DoNotPay to file an effective RAC complaint on your behalf. It only takes a few minutes.

Here's how it works.

  1. Go to the DoNotPay website and search for the Manage Subscription product.
  2. Start the Manage Subscription by choosing whether you want to end it immediately or at a future date.
  3. Answer some questions about your subscription.

And that’s all there is to it! DoNotPay will submit the cancellation of your subscription and wait for our confirmation that it has been done.

Once we have your accurate info, the DNP AI Consumer Champion can write and send a demand letter, a complaint letter, and/or request a refund from RAC.

Get Any Customer Service Issue Resolved With DoNotPay

DoNotPay can handle any customer service for your complaints or cancelling your subscriptions with any company:

What Else Can DoNotPay Help You With Today?

If you're here for help filing a , let's do that right away. After we're done with that, feel free to browse our site to see all the other amazing ways DoNotPay makes life easier.

Join DoNotPay today to file a complaint against any company that wronged you!

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