Contacting Progressive Customer Service Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Forget About Waiting on Hold When Contacting Progressive Customer Service

Progressive is one of the leading providers of insurance in the United States. It was founded in 1937 and is currently headquartered in Mayfield Village, Ohio. Progressive has over 40,000 employees and provides insurance to about 13 million customers throughout the U.S.

Progressive offers car insurance, motorcycle insurance, homeowners insurance, renters insurance, pet liability insurance, and more. The company has regional offices across the continental United States, as well as Canada, Puerto Rico, and the Virgin Islands.

Although Progressive claims it aspires to provide the best customer service possible to its customers, that is, unfortunately, not always the case. The company’s customers have complained multiple times that the Progressive customer service department is impossible to reach without waiting on hold for a long time. To prevent unnecessary stress, we came up with a product that helps you cut in line like a pro! All you need to do is and start using our Skip Waiting on Hold product whenever you need it!

Getting in Touch With Progressive Customer Service on Your Own

If you don’t want to deal with customer support right away, you don’t have to. Progressive offers a list of frequently asked questions on its website, so you can check that out before contacting customer service. You could find answers you need that way and forget about struggling to get in touch with support agents.

Check out the list below to see some of the questions Progressive’s FAQ page can answer:

  • Is it possible to pay my Progressive bill online?
  • How long do I have to add a new car to my insurance policy?
  • How can I know whether I chose the right coverage?
  • Will my car insurance policy cover other drivers?
  • What are the available payment options for a car insurance policy?
  • Is it possible to make changes to my car insurance coverage before the renewal date?
  • Will my car insurance rate increase during my policy term?
  • Will my payment be accepted if I mail it on the due date?
  • Is there a way for me to get rates for other auto insurance companies?
  • Is there a difference between Progressive's online rates and rates from an agent?

Progressive offers various customer service contact options. Here’s how you can reach the company’s customer service agents:

  1. Over the phone
  2. Through live chat
  3. Via email
  4. Online

Calling Progressive Customer Service

To call Progressive customer service for general inquiries, you can dial the number 1-888-671-4405 and talk to a support agent. If you want to make a specific request, take a look at the table below for additional numbers:

Calling Progressive Customer Service To Inquire AboutNumber
Commercial Customer Service1-888-240-9839
Fraud or Identity Theft1-888-288-0770

You can also fax the company as an alternative method if you have a general question. Write a letter explaining your request and fax it to 1-877-280-5587.

Live-Chatting With Progressive Customer Service Reps

If you want to chat with the company’s customer support virtual agent, follow the next steps:

  1. Go to Progressive’s Contact Us page
  2. Click on Start Chat
  3. Type in your message
  4. Select Send

The virtual assistant will try its best to assist you, but you should keep in mind that getting the help you need might not be possible using this method. The virtual agent can answer some of the basic questions, but it usually won’t be able to help with more complex requests. It will tell you to call Progressive’s customer service instead and speak directly to an agent.

Emailing Progressive Customer Service

You can email the company’s customer service department as well. Here’s how to initiate the process:

  1. Visit the company’s Contact Us page
  2. Select Send Email
  3. Choose the topic
  4. Follow the provided instructions

Once Progressive processes your request, they should get back to you through email. This is not the quickest way to get answers since you could be waiting for a response for days, if not weeks.

Reaching Progressive Customer Service Online

Contacting Progressive customer service online is also a valid option, though getting a response back isn’t guaranteed. The company is active on Facebook, Instagram, Twitter, and YouTube, so you can try messaging them on those platforms. Although Progressive says they can be reached via social media, they could be getting hundreds of messages daily and fail to see the one you’ve sent. Even if they do see your message, there’s no saying how long you would have to wait for a response.

We suggest you avoid the unnecessary struggle and call customer service instead. With DoNotPay’s Skip Waiting on Hold product, you won’t even have to waste time waiting for agents to pick up—we’ll do it for you!

Other than assisting you in skipping the phone queue, our app will also show you how to:

Skip the Phone Queue and Connect With a Progressive Customer Service Agent

Progressive is a large company with over 13 million active customers, so it shouldn’t come as a surprise that their lines are always busy. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy.

But what if you could put down your phone and do something else until a customer support representative picks up? That’s exactly what DoNotPay enables you to do!

Our app can call Progressive for you and notify you as soon as someone picks up. This way, you don’t have to sit there nervously tapping your foot for 15 minutes. Instead, you can spend that time watching your favorite TV show, for example, and pick up the phone once the app connects to a live person.

To call Progressive through DoNotPay, all you need to do is:

  1. in your web browser
  2. Select the Skip Waiting on Hold product
  3. Type in the name of the company you want to call
  4. Click on the name and press Call Now

The app does the rest for you! You can sit back and relax or do whatever you like in the meantime, and we’ll let you know the instant you can talk to a customer representative.

Don’t waste time and nerves waiting on hold—DoNotPay offers a much more convenient alternative!

Save Even More Time With DoNotPay!

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Other Tasks DoNotPay Can Help With

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