How to File a Formal Complaint Against Opus Energy Easily
As one of the energy providers in the UK, Opus Energy strives to keep customers happy and help them achieve their sustainability goals. Unfortunately, as an Opus Energy customer, you may experience issues with your billing or services at some point. When unsatisfied with your provider, you must know . However, making complaints with Opus Energy can be time-consuming and difficult to navigate on your own.
There's a better way than wasting hours of your day trying to resolve your Opus Energy complaint, thanks to DoNotPay. DoNotPay will contact Opus Energy customer service to get to the bottom of your issue and ensure it is solved timely and satisfactory. DoNotpay makes it simple to file complaints against Opus Energy, British Gas, BBC, Ofcom, and other service providers or companies you're unhappy with.
How to Contact Opus Energy with Complaints
From Opus Energy service issues to ongoing billing problems, you can use the methods below to contact the company with your .
| Ways to Reach Opus Energy for Complaints | |
| Phone | 0800 630 0841
9 am to 5 pm Monday-Friday |
| customercare@opusenergy.com | |
| Online Support | Contact Form |
| Post | Customer Care
Opus Energy House 8-10 The Lakes Northampton NN4 7YD |
| @Opus_Energy | |
| Opus Energy Ltd | |
| Opus Energy | |
After your email is received, you can expect a response within five working days.
When You're Unhappy with the Initial Response, Escalate Your Complaint with Opus Energy!
If the Opus Energy team responded to your complaint, but it wasn't handled to your satisfaction, you can escalate your complaint.
Ask the Director of Service's team to Review the Initial Decision
The next step after initially contacting Opus Energy with your issue without a satisfactory response is to ask the Director or Service's team to review the decision. You can expect a Director of Service's member to respond within an additional five working days after making the review request.
3 Ways to Contact the Director of Service's Team
- Telephoning at 0800 997 8730.
- Sending an email to directorofservice@opusenergy.com.
- Writing a review request letter detailing your complaint and mailing it to Opus Energy House, 8-10 The Lakes, Northampton, NN4 7YD.
Contact the Ombudsman Services: Energy (OSE)
The OSE is an independent body that resolves complaints between energy suppliers and their customers. Opus Energy is a member of the OSE, so once the organisation evaluates the complaint and makes a final decision on the issue, Opus Energy must implement it. Including your Opus Energy account number with all correspondence with the OSE is vital to ensure the quickest resolution to your complaint.
How to Contact Ombudsman Services: Energy
- Call OSE at 0330 440 1624. Phone availability is Monday-Friday from 8 am to 8 pm and Saturday from 9 am to 1 pm.
- Email OSE at enquiry@ombudsman-services.org.
- Write a letter detailing your issue to Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF.
- Use the online make a complaint form on OSE's website.
Seek Additional Independent Advice
UK residents have access to other free advice services when making complaints against energy providers and other companies to ensure they know all the resources to get issues solved.
- Citizens Advice offers confidential and impartial advice, including consumer rights advice. Customer service reps are available Monday-Friday from 9 am- 5 pm via the phone, online, or in person.
- Phone number for Citizens Advice is 0808 223 1133. For Welsh-speaking customer service, call 0808 223 1144.
- Chat with Citizens Advice about your energy service issue.
- Business Debtline is a charity providing advice to small businesses and self-employed people. Representatives are available Monday-Friday from 9 am to 8 pm.
- Contact Business Debtline via phone at 0800 197 6026
- Chat with a representative at Business Debtline
DoNotPay Helps You with Opus Energy Complaints and More
Wasting hours on hold or spending your free time on the phone with customer service when something goes wrong can be frustrating. Luckily, DoNotPay makes filing a complaint against Opus Energy or any company fast and easy. We will reach out to the company on your behalf to start the company's internal complaints process and be on your side until the end. You can enjoy peace of mind knowing that professionals are ready to assist if problems arise during the complaints process and will fight to ensure a decision you're happy with.
DoNotPay will work on your behalf to solve your problem with Opus Energy quickly and hassle-free. From billing issues to unsuccessfully contacting customer support, DoNotPay handles all the upfront work to ensure your complaint is addressed and resolved. Contact us to get the complaint process started against companies you're unhappy with or are experiencing issues.
DoNotPay Is Here for Making Complaints Against Any Company
Do you have a problem with another company besides Opus Energy or struggling to get in touch with the right people who will efficiently handle your complaint? DoNotPay can help! We make filing a complaint with any company just as easy as making .
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