How to Submit Your Complaint to UK National Lottery Online

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How to Submit Your Complaint to UK National Lottery Online

The National Lottery is the state-licensed lottery that was established in 1994 in the United Kingdom. This company is under the regulation of the Gambling Commission and Camelot Group is now running it.

Since the company is involved in some form of gambling, there are often times when some people are not pleased with the lottery results. Provided you have a genuine complaint that explains what could be the possible cause for your loss; you can actually raise the issue to the National lottery.

While you can make the complaint by yourself, it will involve a tedious and time-consuming process. But you shouldn't worry because, with DoNotPay, the involved will be easier and faster. Read on to learn more.

How to Make a Complaint to the National Lottery

If the National Lottery behaves in a way that you believe costs you your money, it is advisable that you raise the issue with the company. If the is valid, you may be eligible to get a refund.

You will only need to contact Camelot and follow their complaint procedure. There are several ways you can do so, and they include:

Ways to Contact National Lottery Customer Support
WebsiteContact Us
Phone0333 234 44 33 (If you play online)

0333 234 50 50 (If you play in a shop)

0370 737 8249 (By Minicom)

0370 737 3983 (Complaints)

PostThe National Lottery

PO Box 251


WD18 9BR

After making the complaint, Camelot has stated that they will strive to reply to those sent in by emails within 24 hours. Those who sent complaints using post will have to wait for a period of not longer than 5 working days.

Camelot will then communicate to you the outcome of your complaint after doing some investigations on the cause of the problem. In case you are still not happy with the results, you can still escalate the complaint to Camelot's managers.

Alternative Ways to File a Complaint Against the National Lottery

You may have gone through the above complaint procedure and are still left unsatisfied with the results. In such a case, you will need to use the National Lottery's Alternative Dispute Resolution to make the complaint.

You will need to contact the Centre for Effective Dispute Resolution (CEDR). This service is the Alternative Dispute Resolution for the . After you have taken the issue to the CEDR, Camelot will no longer be legally allowed to talk to you about your complaint.

You will have to explain the problem in detail and attach any evidence if available, to increase your chances of success.

Here is how you can submit the complaint to the CEDR:

  • Phone: 4402075203800.
  • Email:

It is crucial to note that you only have 12 months from finishing Camelot's complaint procedure to submit your complaint to the CEDR.

Get Any Customer Service Issue Resolved With DoNotPay

Although contacting the National Lottery customer service seems like a simple process, it usually is not the case. You may be forced to wait for quite some time to get a response from the company.

If you called, your call might be put on hold until a customer service agent picks it up. If you made the complaint in writing, it might take several days to get a response.

But why should you wait this long while you can make the complaint in the comfort of your home? With DoNotPay, making complaints to the National Lottery and other similar companies takes only a few minutes.

Here's how to get started:

  1. Choose the Other Customer Service Issues product
  2. Select the option that best describes your issue.
  3. Enter the name of the company that you are having a problem with.
  4. Provide us with the details that will help us solve your case.

And that’s it! DoNotPay will contact the company and make the demands for you, so you don’t have to wait weeks or months on end to get answers to your National Lottery complaints.

It is crucial to note that besides the National Lottery, DoNotPay can help you make complaints to over 10,000 other companies. The following are notable examples of these companies

  1. Starbucks
  2. Chipotle
  3. CarShield
  4. Virgin Media
  5. BBC
  6. Royal mail
  7. British Gas
  8. Tesco
  9. Hermes
  10. Ofcom

What Else Can DoNotPay Do?

Besides helping you to solve customer service-related issues, DoNotPay can also assist you with many other tedious activities. All you have to do is signup to the platform using your web browser, and the AI Consumer Champion will handle mundane activities on your behalf.

The following is a short list of some of the tasks that DoNotPay can help you with:

What are you waiting for? today and file a formal complaint against National Lottery!

Want your issue solved now?