File a Complaint Against Moss Bros and Get Your Money Back

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File Moss Bros. Complaints and Get Compensated

Retailer Moss Bros. is a leading source of men’s clothes in the UK. From tailored suits to shirts and trousers, as some would say, the company has the monopoly on the men's retail market.

However, the majority of will give you an idea that the brand is far from being a crowd favourite. With an overall 2.2 star rating, the range from the company’s inability to provide the right sizing to lack of interest from customer service people, even bordering on giving the wrong items after a complaint has already been filed.

Instead of fighting an uphill battle, DoNotPay can help you avoid all the stress of dealing with bad customer support and ensure you get the results you're looking for. Read on to learn more about how you can get a AI Consumer Champion to assist you in getting better customer service from Moss Bros. and other retailers such as Tesco and Hermes.

The Basics of Moss Bros. Troubleshooting

Prevention is always better than cure. With that being said, the best way to avoid having to deal with filing is to be extra careful with the deals that you’re getting yourself into. It's important to look through the fine print before signing up for a new subscription—especially one that costs up to £65 per month.

Here are some things to keep in mind about Moss Bros. subscriptions

  1. You should be able to get a refund within 14 days of signing up ("Cooling-off Period")
  2. There is also a 14-day refund window for purchases made
  3. A shipping fee of £3.25 will likely apply for returns
  4. The Cooling-off Period can be waived within 14 days in some circumstances

If you're on the fence about a Moss Bros. subscription, it's critical to take a look at the refund and return policy. Adding up to six new clothing items to your Wardrobe will essentially end the Cooling-off Period; that's the threshold where Moss Bros. will immediately start sending you clothes. If you actually choose to buy any clothing items instead of sending them back as part of your subscription, you typically have 14 days to get a refund.

Contacting Moss Bros. Customer Support

Before contacting Moss Bros. customer support, double-check some of the basics. You will want to look over the details of your account and look for any way that the service is not living up to the company's standards. As always, being as specific as possible is always helpful when trying to get a refund from any company.

It's also helpful to start by emailing customer service as this creates a record you can refer to later on. If you request a return shipping label, for example, you can prove you requested within the 14-day window. After emailing, following up by calling customer service is a good idea, though hours are limited to 9 a.m. to 5 p.m. Monday through Friday.

How to Reach Moss Bros Customer Support

Live ChatClick on the Contact Us widget at the lower left corner of the Moss Bros website
Phone0800 048 8204
FacebookMoss Bros

Filing Moss Bros. Complaints With an ADR Scheme

ADR schemes are essentially used to limit the number of minor court fights by using a credible third party. For retailers, the Chartered Trading Standards Institute is charged with handling complaints and trying to resolve them. The CTSI gives consumers many different options for appealing to an ADR scheme. It will help your case if you can demonstrate how Moss Bros. has failed to live up to the terms agreed to when you signed up.

Using an Ombudsman for an Issue

If you can't find a resolution with Moss Bros., it might be appropriate to file a complaint with the Ombudsman. But this path should only be used after others have been tried and is typically only used for large complaints (up to £10,000). Per Citizens Advice, you will likely need a "letter of deadlock" from Moss Bros. before you can utilise an Ombudsman.

Typical Moss Bros. Problems

Like any large retailer, Moss Bros. runs into occasional problems that can frustrate customers. One well-documented problem the company has had is getting large orders delivered on time (via The Guardian). If you have a larger order that you need by a certain date (e.g., a wedding), it's a good idea to reach out to customer service as early as possible to ensure timely delivery. Emailing first and then calling will give you a record you can refer to later—in the event, there's an issue that might require compensation.

Get Any Customer Service Issue Resolved With DoNotPay

Instead of going the long route, you can save time and money by letting DoNotPay take charge of your

  1. Utilise our Other Customer Service Issues product
  2. Look for the option that best fits your Moss Bros. complaint
  3. When prompted, provide the company name (Moss Bros.)
  4. Give as much relevant details as possible

Once you submit your information, DoNotPay will follow up through the appropriate channels and help you resolve your Moss Bros. issue as soon as possible.

Use DoNotPay in Dealing With Any Business

In the consumer world, having some legal assistance can make the difference between a lingering problem and a swift resolution. Outside of Moss Bros., DoNotPay can help you with the following (and more):

Other Solutions DoNotPay Can Offer

While DoNotPay is an excellent partner in dealing with incompetent customer support, that’s not where it ends. There are many other ways DoNotPay can help you in the complicated modern landscape.

You can use this AI Consumer Champion’s expertise to:

With a reliable service that's always available, DoNotPay is the easy solution to a wide range of problems. and experience the advantage of having an efficient AI-powered assistant at your service 24-7.

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